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Boden Group Logo Boden Group · -

Responsive Repairs Planner

United Kingdom, Tamworth 29000.00 GBP / Year · Job Posted April 15, 2026
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Job Description

Are you looking to make a significant impact in repairs planning? A leading company in the FM industry is seeking a Responsive Repairs Planner in tamworth to enhance service quality and operational efficiency.

Job Responsibility

  • Master the Schedule: Produce daily work diaries, appointment schedules, and job sheets for engineers via the interactive planner, maintaining a rolling 2-day plan
  • Manage Performance Dashboards: Oversee impact dashboards, specifically tracking "Follow-on Works Required" and "Orders Not Fully Allocated"
  • Resolve Operational Hurdles: Manage emergency repairs, "No Access" issues, and failed appointments to keep the service on track
  • Technical Data Management: Ensure data entry is accurate across client interfaces
  • log all repair details, rebook incomplete orders, and update completion records
  • Stakeholder Liaison: Act as the central hub for communication—taking inbound calls from clients and engineers, answering queries from housing associations and tenants, and informing operations teams of any incomplete repairs
  • Quality Control: Liaise daily with delivery supervisors to sign off schedules, avoid potential failures, and communicate variations or further works to clients

Requirements

  • Previous helpdesk and dispatch planning experience is highly desirable, with proven skills in call processing and work allocation
  • Strong abilities in planning and prioritising tasks for operatives within recognized safe systems and health & safety legislation
  • The ability to follow strict guidelines and processes, with the potential to train others in these required workflows
  • The ability to work well under challenging targets and maintain a proactive attitude toward problem-solving
  • A commitment to a team-based approach, supporting colleagues to maintain an effective and positive working environment

What we offer

  • 24 days annual leave (+ public holidays) and a holiday purchase scheme
  • Life Cover equivalent to 1.5 times your annual salary and an attractive Employee Referral Rewards Scheme
  • Gym membership discounts, Cycle to Work scheme, 24/7 Employee Assistance Program, and access to mental wellbeing apps
  • Access to a broad range of professional qualifications and diverse employee networks (including Women in FM, LGBTQI+, and Disability networks)
  • 2 corporate social responsibility days per year
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