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Responsable Surface de Vente (Key Lead)

France, Strasbourg · Job Posted January 31, 2026
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Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Representative associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

Job Responsibility

  • Opening & Closing routine
  • Product Knowledge & Brand Awareness
  • Business Understanding
  • Proactive Thinking
  • Attention to Detail
  • Register/Point of Sales use
  • Asset Protection
  • Visual Displays
  • System Skills

Requirements

  • Education- High School Diploma/ G.E.D. equivalent preferred
  • Retail Experience- At least 1 year of retail experience is preferred.
  • Supervisor/ Managerial Experience- No supervisory/ management experience is required.
  • CEFR B2 Fluency in English & French, required
  • Customer Focus
  • Communication
  • Interpersonal Interaction
  • Fashion Trend Knowledge
  • Outgoing
  • Assertiveness
  • Adaptability/Flexibility & Stress Tolerance
  • Poise & Ambition
  • Multi-Tasking
  • Applied Learning
  • Work Ethic
  • Omni Channel Services

What we offer

  • Quarterly Sales Incentive Bonus
  • Merchandise Discount
  • Flexible Schedule
  • Opportunities for Career Advancement
  • Opportunity to Become a Brand Affiliate
  • Training and Development
  • A Global Team of People Who'll Celebrate you for Being YOU
  • Mutuelle et prévoyance d’entreprise
  • Programme d'aide aux employés
  • Accompagnement personnalisé
  • 13e mois à partir d'un an d'ancienneté

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