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Respiratory Resupply Experience Specialist

United States, Saint Paul 49600.00 - 53000.00 USD / Year · Job Posted January 07, 2026
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Job Description

Our Home Care Customer Service, Resupply Specialist is frontline for Baxter Respiratory Health. Our team is responsible for phone, email, and online interactions with patients, caregivers, healthcare teams and several internal teams to answer and resolve a wide variety of inquiries for Home Care patients.

Job Responsibility

  • Provide accurate, adaptable, and efficient prescription processing
  • Place orders
  • Handle backorder fulfillment, shipping discrepancies, customer returns, and customer inquiries
  • Set up new accounts
  • Document service requirements
  • Maintain records
  • Prepare customer required reports
  • Interface with customers/patients, health care teams, insurance representatives, account executives or other internal departments
  • Quickly and accurately identify and assess individual customer needs
  • Deliver front-line phone, email, system dashboard support on resupply products
  • Learn ongoing system support for Respiratory Health insurance and payer changes
  • Properly identify resupply types for correct billing
  • Utilize multiple systems, investigation techniques, and problem-solving skills for first-time resolution
  • Employ detail-oriented processes in multiple systems to process new requests, route, track, retrieve, and maintain information
  • Responsible for proactive calling for certain device resupply needs
  • Establish rapport over the phone quickly
  • Responsible for timely and accurately processing of complaints

Requirements

  • 3+ years of progressive experience in a customer service role
  • healthcare/medical field desirable
  • TIMS, JD Edwards or other third-party billing system experience preferred
  • Experience with Microsoft Office
  • Spanish-speaking skills a plus
  • Digital Literacy
  • Communication Skills
  • Fearless Communicator
  • Attention to Detail
  • Energy & Drive
  • Candidate must be able to sit/stand in front of computer and be on phone for extended periods of time

Nice to have

Spanish-speaking skills a plus

What we offer

  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching
  • Flexible Spending Accounts
  • Educational assistance programs
  • Paid holidays
  • Paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Childcare benefits

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Our Home Care Customer Service, Resupply Specialist is frontline for Baxter Resp...
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United States , Saint Paul
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49600.00 - 53000.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
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  • Document service requirements
  • Maintain records
  • Prepare customer required reports
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Our Home Care Customer Service, Resupply Specialist is frontline for Baxter Resp...
Location
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Salary:
49600.00 - 53000.00 USD / Year
https://www.baxter.com/ Logo
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Expiration Date
Until further notice
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