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Baxter Logo Baxter · Customer Service

Respiratory Resupply Experience Specialist

United States, Saint Paul 49600.00 - 53000.00 USD / Year · Job Posted January 07, 2026
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Job Description

Our Home Care Customer Service, Resupply Specialist is frontline for Baxter Respiratory Health. Our team is responsible for phone, email, and online interactions with patients, caregivers, healthcare teams and several internal teams to answer and resolve a wide variety of inquiries for Home Care patients.

Job Responsibility

  • Providing accurate, adaptable, and efficient prescription processing
  • placement of orders
  • backorder fulfillment
  • shipping discrepancies
  • customer returns
  • customer inquiries
  • and other customer or patient requests
  • Setting up new accounts
  • document service requirements
  • maintain other records
  • and prepare customer required reports
  • Responsible for interfacing with customers/patients, health care teams, insurance representatives, account executives or other internal departments related to completing a resupply request for respiratory equipment
  • Quickly and accurately identify and assess individual customer needs, determining appropriate action
  • Deliver front-line phone, email, system dashboard support on resupply products
  • Learn ongoing system support for Respiratory Health insurance and payer changes
  • Properly identify resupply types for correct billing
  • Utilize multiple systems, investigation techniques, and problem-solving skills to attempt to first-time resolution
  • Employ detail-oriented processes, adhering to prescription and insurance requirements
  • Responsible for proactive calling for certain device resupply needs
  • Establish rapport over the phone quickly, and remain positive and upbeat
  • Responsible for timely and accurately processing of complaints received from patients/caregivers

Requirements

  • 3+ years of progressive experience in a customer service role
  • healthcare/medical field desirable
  • TIMS, JD Edwards or other third-party billing system experience preferred
  • Experience with Microsoft Office
  • Spanish-speaking skills a plus
  • Digital Literacy
  • Communication Skills
  • Fearless Communicator
  • Attention to Detail
  • Energy & Drive
  • Candidate must be able to sit/stand in front of computer and be on phone for extended periods of time

Nice to have

Spanish-speaking skills a plus

What we offer

  • Medical and dental coverage that start on day one
  • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • educational assistance programs
  • paid holidays
  • paid time off ranging from 20 to 35 days based on length of service
  • family and medical leaves of absence
  • paid parental leave
  • commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • childcare benefits
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  • 3+ years of progressive experience in a customer service role
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  • Provide accurate, adaptable, and efficient prescription processing
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  • Quickly and accurately identify and assess individual customer needs
  • Deliver front-line phone, email, system dashboard support on resupply products
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  • Medical and dental coverage starting day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
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  • Flexible Spending Accounts
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Respiratory Resupply Experience Specialist

Our Home Care Customer Service, Resupply Specialist is frontline for Baxter Resp...
Location
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United States , Saint Paul
Salary
Salary:
49600.00 - 53000.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of progressive experience in a customer service role
  • healthcare/medical field desirable
  • TIMS, JD Edwards or other third-party billing system experience preferred
  • Experience with Microsoft Office
  • Spanish-speaking skills a plus
  • Digital Literacy
  • Communication Skills
  • Fearless Communicator
  • Attention to Detail
  • Energy & Drive
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  • Provide accurate, adaptable, and efficient prescription processing
  • Place orders
  • Handle backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer or patient requests
  • Set up new accounts
  • Document service requirements
  • Maintain other records
  • Prepare customer required reports
  • Interface with customers/patients, health care teams, insurance representatives, account executives or other internal departments related to completing a resupply request for respiratory equipment
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  • Deliver front-line phone, email, system dashboard support on resupply products, explaining to customers what is needed to complete request in an easy-to-understand manner, at times summarizing their insurance coverage / limitations to them
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Our Home Care Customer Service, Resupply Specialist is frontline for Baxter Resp...
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  • Fearless Communicator
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  • Handle backorder fulfillment, shipping discrepancies, customer returns, and customer inquiries
  • Set up new accounts
  • Document service requirements
  • Maintain records
  • Prepare customer required reports
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  • Set up new accounts, document service requirements, maintain other records, and prepare customer required reports
  • Interface with customers/patients, health care teams, insurance representatives, account executives or other internal departments related to completing a resupply request for respiratory equipment
  • Quickly and accurately identify and assess individual customer needs, determining appropriate action
  • Deliver front-line phone, email, system dashboard support on resupply products, explaining to customers what is needed
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  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
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  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Educational assistance programs
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  • Paid time off ranging from 20 to 35 days based on length of service
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