Respiratory Resupply Experience Specialist

• Provide accurate, adaptable, and efficient prescription processing
• Place orders
• Handle backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer or patient requests
• Set up new accounts
• Document service requirements
• Maintain records
• Prepare customer required reports
• Interface with customers/patients, health care teams, insurance representatives, account executives or other internal departments
• Quickly and accurately identify and assess individual customer needs
• Deliver front-line phone, email, system dashboard support on resupply products
• Learn ongoing system support for Respiratory Health insurance and payer changes
• Properly identify resupply types for correct billing
• Utilize multiple systems, investigation techniques, and problem-solving skills for first-time resolution
• Employ detail-oriented processes in multiple systems
• Responsible for proactive calling for certain device resupply needs
• Establish rapport over the phone
• Responsible for timely and accurately processing of complaints

• 3+ years of progressive experience in a customer service role
• healthcare/medical field desirable
• TIMS, JD Edwards or other third-party billing system experience preferred
• Experience with Microsoft Office
• Spanish-speaking skills a plus
• Digital Literacy
• Communication Skills
• Fearless Communicator
• Attention to Detail
• Energy & Drive
• Candidate must be able to sit/stand in front of computer and be on phone for extended periods of time

Spanish-speaking skills a plus

• Medical and dental coverage starting day one
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP)
• 401(k) Retirement Savings Plan (RSP)
• Flexible Spending Accounts
• Educational assistance programs
• Paid holidays
• Paid time off ranging from 20 to 35 days based on length of service
• Family and medical leaves of absence
• Paid parental leave
• Commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• Childcare benefits