Resourcing Operations Specialist - AI Job at Optimizely (Dhaka)

Production Operations Specialist

This role supports the strategic operations of the Content and Creative Studio t...

Location

Malaysia , Kuala Lumpur

Salary:

4000.00 - 5000.00 RM / Month

Randstad

Expiration Date

January 05, 2026

Requirements

3 years experience
Project management skills
Analysis skills
Planning skills
A degree in Marketing, Business, Media, Communications, or a related field
Bachelor Degree

Job Responsibility

Conduct strategic assessments of the Content and Creative Studio team’s operational capabilities across APAC, identifying gaps, streamlining workflows, and uncovering efficiency opportunities
Partner with the Content production team to manage updates of content team spend, resource planning, and ensure alignment with commercial priorities and market needs
Lead the resource performance measurement cycle across channels and markets, providing actionable insights to studio leads and stakeholders
Support the implementation of AI-driven workflows and automation tools, including tracking adoption, measuring impact, and identifying opportunities for scale

What we offer

insurance

!

Cloudops Sales Specialist

The CloudOps Sales Specialist is responsible for working with the HPE sales team...

Location

Switzerland , Wallisellen

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's degree
Advanced University or MBA preferred
Directly related previous work experience
Demonstrated achievement of progressively higher quota diversity of business customer, and higher level customer interface
Prior selling experience includes multiple, diverse set of selling responsibilities
Viewed as expert in given field by company and customer
Considered a mentor of selling strategy, including designing strategy
Typically 12+ years of related sales experience
Project management skills required
Experience of selling VMware or other Hypervisors required

Job Responsibility

Develops long term sales pipeline to increase the company's market share in specialized area
Use specialty expertise to seek out new opportunities for customer value by expanding and enhancing existing opportunities to build the pipeline in and drive pursuit in specialty area
Provide support to the Account managers
Set direction for business development and solution replication
Creates and grows reference customers
Sell complex products or solutions to customers on a partnership basis
May act as a dedicated resource to a few strategic accounts
Services specialists may also be responsible for selling small outsourcing deals
For Services Consultants: Focus on growing contractual renewals for large accounts with more complexity, to higher- total contract-value renewals
Establish a professional, working, and consultative, relationship with the client, including the C- level for mid-to-large accounts by developing a core understanding of the unique business needs of the client within their industry

What we offer

Competitive salary and extensive benefits package
Work-life balance (flexible working time and hybrid workplace model, car allowance, four HPE Wellness-Fridays, up to six months paid parental leave)
Support for education, training, and career development
Diverse and dynamic work environment

Fulltime

Manager, Customer Support

As the Manager, Customer Support, you'll lead the leads—managing 3-5 offshore te...

Location

United States

Salary:

118200.00 - 139440.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of people management experience with at least 3+ years managing manager-level direct reports (team leads, supervisors, or shift managers) in customer support, service operations, or similar user-facing teams, ideally in a tech-forward or high-growth environment
Experience managing offshore teams in the Philippines or similar Asia-Pacific markets required, including managing teams working US business hours across significant time zones with cultural awareness and strong remote leadership practices
Available for flexible hours including early morning shift coverage, sometimes starting as early as 6am for team meetings, handoffs, and operational support
Proven operator who has owned team performance, designed workflows, and improved processes using data and user feedback
Experienced working with Zendesk for daily operations and using data visualization tools (Sigma, Tableau, or Looker) to monitor performance, analyze trends, and inform decision-making
Strong pattern recognition skills—able to identify recurring operational issues from support data, connect them to broader trends, and translate insights into actionable recommendations for product, marketing, and cross-functional teams
Skilled at guiding teams through significant change—new tools, new processes, new expectations—with clarity, empathy, and structured change management
Experienced at building mechanisms to track KPIs (CSAT, SLAs, productivity, cost per contact), measure user satisfaction, and drive continuous improvement
Clear communicator who provides context, sets expectations, and delivers direct, actionable feedback to managers and team members
Hands-on leader who can flex across levels: coaching individual contributors, developing leads, running daily operations, and contributing to cross-functional strategy

Job Responsibility

Lead and develop a team of 3-5 offshore customer support leads (manager-level reports) who oversee chat and email support operations across distributed teams
Provide early morning shift coverage and leadership presence, ensuring smooth handoffs and operational continuity across time zones
Establish clear expectations, KPIs (e.g., CSAT, first reply and resolution SLAs, productivity), and operating rhythms that improve team performance and user satisfaction
Build and maintain mechanisms that track key metrics, surface issues early, and support continuous improvement across processes and workflows
Identify patterns from day-to-day operations and user feedback, translating them into insights and recommendations for product, marketing, supply chain, and operations teams
Guide the thoughtful adoption of AI and automation, including creation and maintenance of knowledge systems and SOPs for both human agents and AI copilots
Partner with Product, Engineering, and Operations to escalate issues, share insights, and ensure support feedback shapes product and experience improvements
Own capacity planning, scheduling, and resource allocation to ensure coverage and performance during periods of rapid growth
Coach and develop support specialists and leads, creating accountability systems and growth paths that raise overall team capability
Champion the voice of the customer by surfacing trends, insights, and actionable feedback that inform product and business decisions

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

New

Director of Operations

As the Director of Operations, you will lead Truework's entire operations organi...

Location

United States , Nashville

Salary:

151000.00 - 189000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

10+ years operations experience in high-volume, high-accuracy service delivery (BPO, verification services, financial services, or similar)
5+ years in leadership roles managing teams of 50+ people including managing through team leads or managers
Deep BPO and offshore operations expertise, including vendor management and multi-site operations
Verification or financial services background—experience with employment verification, income verification, mortgage operations, or similar highly regulated operations
Outbound calling operations experience with understanding of contact center metrics, dialer technology, and B2B calling strategies
Proven track record scaling operations through high-growth phases (2-3x volume growth) while maintaining quality
Experience as startup operations leader—comfortable with ambiguity, rapid change, and building processes from scratch
Strategic and execution-focused: thinks 2-3 years ahead while delivering flawlessly today
P&L and business acumen: understands unit economics, cost structure, and financial impact of operational decisions
Technology forward: comfortable with automation, AI/GenAI tools, APIs, and operational systems

Job Responsibility

Define and execute operational strategy for Truework's verification and support operations, aligning with company growth targets and customer commitments
Build and lead operations organization of ~80 people including 20 onshore verification specialists, 50 offshore verification specialists, and 8 person support team
Own operational P&L including cost structure, efficiency metrics, and resource allocation across onshore and offshore teams
Manage BPO vendor relationships including performance management, contract negotiations, expansion planning, and quality oversight for Philippines operations
Drive automation and AI initiatives to reduce manual effort, improve quality, and scale efficiently—from GenAI-powered tools to workflow optimization
Optimize end-to-end operations metrics including TAT, quality, CSAT, cost per verification, and operational efficiency
Partner with Product/Engineering to prioritize operational tooling, automation capabilities, and platform improvements
Scale capacity rapidly for major customer launches and seasonal volume fluctuations while maintaining quality and compliance
Implement performance management systems with clear metrics, coaching frameworks, and career development pathways

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
In-office perks: lunch four times a week
commuter stipend
abundance of snacks and beverages
Relocation stipend may be available

Fulltime

Application Support Analyst

As a key member of our Camper Technology Support Team, the Level 3 Application S...

Location

Australia , Melbourne

Salary:

Not provided

Culture Amp

Expiration Date

Until further notice

Requirements

Proven experience in a Level 2 or Level 3 application support role, with a strong focus on finance, legal, or sales applications (eg. Salesforce, DocusignCLM)
Netsuite experience is essential
Exceptional problem-solving and analytical skills with a methodical approach to troubleshooting with the ability to take ownership of complex issues, analyse root causes, and drive to resolution, while mentoring and coaching juniors to develop their troubleshooting and service skills
Excellent communication and interpersonal skills, with the ability to explain complex technical issues to non-technical users and effectively manage vendor relationships
Strong organisational skills and the ability to manage multiple high-priority issues simultaneously
Practical understanding of IT Service Management (ITIL) principles across Incident, and Change with awareness of cybersecurity best practices including access management and responding to security-related events
A continuous improvement mindset, contributing ideas and feedback to raise support standards, documentation quality, and change outcomes through peer review and CAB participation
Experience with a range of technologies, which may include SQL, generative AI, and various operating systems

Job Responsibility

Investigate and troubleshoot highly technical application issues, including but not limited to configuration, database queries, server-side errors, and integration failures
Use advanced diagnostic tools to pinpoint the root cause of application problems
Manage a queue of escalated tickets, ensuring timely communication and resolution in line with Service Level Agreements (SLAs)
Coordinate with internal engineering teams, key stakeholders, and external vendors to ensure patching, hotfixes, and new releases are communicated and adopted as appropriate prioritising end user experience
Manage the pipeline of improvements, features, integrations, and change requests from your key stakeholders, and engineering teams
Perform regular health checks on applications and associated systems to prevent potential issues
Contribute to the continuous improvement of support processes and workflows
Final Point of Escalation: Act as the ultimate resource for resolving complex, persistent, or escalated technical issues that cannot be resolved by Level 1 or Level 2 support teams
Proactive Problem Management: Identify trends in recurring issues and work to implement long-term solutions, improving overall application stability and user experience
Vendor and Stakeholder Management: Serve as the primary liaison between our internal teams and external software vendors or third-party experts to manage escalated issues and drive effective resolutions

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

New

AI Model Serving Specialist

Enable enterprise customers to operationalize AI workloads by deploying and opti...

Location

United States

Salary:

82300.00 - 140580.00 USD / Year

Rackspace

Expiration Date

Until further notice

Requirements

Hands-on experience with NVIDIA Triton, vLLM, or similar serving stacks
Strong knowledge of Kubernetes, GPU scheduling, and CUDA/MIG
Familiarity with VMware VCF9, NSX-T networking, and vSAN storage classes
Proficiency in Python and containerization (Docker)
Understanding of observability stacks (Prometheus, Grafana) and FinOps principles
Exposure to RAG architectures, vector DBs, and secure multi-tenant environments
Excellent problem-solving and customer-facing communication skills

Job Responsibility

Package and deploy ML/LLM models on Triton, vLLM, or KServe within Kubernetes clusters
Tune performance (batching, KV-cache, TensorRT optimizations) for latency and throughput SLAs
Work with VMware VCF9, NSX-T, and vSAN ESA to ensure GPU resource allocation and multi-tenancy
Implement RBAC, encryption, and compliance controls for sovereign/private cloud customers
Integrate models with Rackspace’s Unified Inference API and API Gateway for multi-tenant routing
Support RAG and agentic workflows by connecting to vector databases and context stores
Configure telemetry for GPU utilization, request tracing, and error monitoring
Collaborate with FinOps to enable usage metering and chargeback reporting
Assist solution architects in onboarding customers, creating reference patterns for BFSI, Healthcare, and other verticals
Provide troubleshooting and performance benchmarking guidance

What we offer

Incentive compensation opportunities in the form of annual bonus or incentives
Equity awards
Employee Stock Purchase Plan (ESPP)

Fulltime

Engineering Director

We are seeking a seasoned Engineering Director who thrives in challenging and fa...

Location

Puerto Rico , Aguadilla

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Significant work experience as a director or similar position working across multiple stakeholder organizations, with at least 10+ years of people leadership experience specific to SW and Cloud engineering
Solid experience leading SW development across storage, networking, on-prem, and SaaS is a must
Experience in setting up geographically distributed sites
Must have a strong background in software development lifecycle including cloud infrastructure
Familiarity with agile methodologies and tools like JIRA
Prior experience in cloud product development and deployments
end to end ownership and accountability
Solid understanding of fundamental AI and machine learning concepts, including supervised and unsupervised learning, deep learning, reinforcement learning, natural language processing, computer vision, and statistical modeling
Extensive business acumen, technical knowledge, and industry experience encompassing one or more engineering, technology, and product domains
Demonstrated abilities to drive transformation across a business with exceptional skills in the management of change

Job Responsibility

Oversee the Puerto Rico Site daily operations, strategic planning and cross-functional team leadership for Hybrid Cloud
Recruit, mentor, and manage teams of AI/ML engineers, QA Engineers, Design Engineers and innovation specialists to deliver cutting-edge solutions
Continuously evaluate new tools, platforms, and frameworks in AI/ML to drive competitive advantage and operational efficiency
Ensure alignment with corporate goals while fostering a high-performance culture, operational efficiency, and employee engagement
Lead the development and execution of AI/ML strategies that align with business goals and drive innovation across products, services, or operations
Create strategic and tactical operations and resource plans, goals, and priorities for assigned organization based on business and technology roadmap and functional objectives
Engage with various senior leaders across the organization, program managers, R&D, support, Quality, product managers, technical leaders and executives to communicate program status, escalate issues, and guide and influence strategic decision-making
Manage senior relationships and escalated issues with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs
ensures that organization is effectively leveraging outsourced resources
Identify opportunities for and drive organizational initiatives and programs to support business process improvements and cost reductions

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Team Leader - Global Compliance

We are seeking a dedicated and experienced Compliance professional to join our g...

Location

India , Bangalore

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

A post-secondary degree or diploma in Law, Business Administration, Finance, or a related field
5 - 15 years of experience leading a compliance function within a global organization
Strong knowledge of global compliance frameworks and regulations (e.g., FCPA, Modern Slavery legislation, ESG, CBAM, AI laws, EU-CRA, GDPR, SOX, CSRD)
Experience conducting compliance risk assessments and implementing risk mitigation methodologies
Knowledge of regulatory and industry best practices relevant to the business and the compliance function
Critical thinker with strong decision-making skills
Excellent written, communication, and presentation skills with the ability to influence and train diverse teams
Superior organization skills with the ability to pivot as requirements, deadline, or priorities change
Strong analytical skills with attention to detail and the ability to interpret complex regulatory requirements, and recommend solutions to complex control, financial, or technical issues
Proficiency in managing compliance technology tools and reporting systems

Job Responsibility

Support the development, implementation, and maintenance of the global compliance program, ensuring alignment with applicable laws, regulations, and industry standards in all areas including International Trade (export controls and sanctions
anti-bribery and anti-corruption), Data Protection, Sustainability, Ethics, and Code of Conduct compliance
Create and maintain a tracking system of compliance requirements that apply to the organization with a schedule of changes, date of effect and the date by which ATS entities need to demonstrate compliance
Maintain a schedule of global policies, review schedule and work with policy owners for timely review and updates as required
Monitor and interpret global regulatory developments and assess their impact on the organization
Assist in creating compliance training content and best practices libraries
Collaborate with cross-functional teams, including Legal, Human Resources, IT, Operations for data mapping activities and any follow up actions that results from the review
Provide consolidated analytics, report and maintain dashboards for KCIs (Key Compliance Indicators) & KRIs (Key Risk Indicators)
Oversee equipment/ spares classification across the organization and support compliance specialists in performing the classification
Provide support for digital transformation of compliance activities and new methods to leverage technology

Resourcing Operations Specialist - AI

Optimizely

Location:
Bangladesh , Dhaka

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 01, 2026

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