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This position oversees the daily operations of interlibrary loan (ILL) services for the University Libraries on the main campus, including borrowing, lending, and document delivery requests. Responsibilities include processing ILL requests, assisting patrons with the use of ILL services, and coordinating resource-sharing activities with other libraries, consortia, and vendors. The position also supervises staff, manages workflows and systems, develops and enforces policies related to ILL, and monitors compliance with copyright and licensing guidelines
Job Responsibility:
Oversees the daily operations of interlibrary loan (ILL) services for the University Libraries on the main campus, including borrowing, lending, and document delivery requests
Processing ILL requests
Assisting patrons with the use of ILL services
Coordinating resource-sharing activities with other libraries, consortia, and vendors
Supervises staff
Manages workflows and systems
Develops and enforces policies related to ILL
Monitors compliance with copyright and licensing guidelines
Requirements:
Basic knowledge of interlibrary loan and resource sharing services practices
Considerable knowledge of effective customer service skills
Considerable interpersonal, oral and written communication skills
Basic ability to develop and maintain technical documentation on unit procedures and practices
Basic mathematical skills to reconcile financial data and perform statistical data collection
Basic skills in word processing, spreadsheet applications and Internet searching
Considerable analytical and problem-solving skills
Considerable time-management and organizational skills
Considerable ability to follow and interpret complex policies and procedures in the execution of detail-oriented work
Basic ability to work independently and with others, in teams and on committees
Basic ability to maintain confidentiality and to deal with people utilizing tact, discretion and diplomacy
Basic ability to work within time constraints
Basic experience performing highly detailed tasks and in following and interpreting complex policies and procedures in the execution of detail-oriented work
Basic experience providing customer service in a public service setting
Basic experience with database searching and using software applications to perform detailed task
Basic experience training staff
Basic experience searching bibliographic databases such as OCLC
Nice to have:
Basic experience with Interlibrary loan systems (e.g., OCLC, ILLiad, RapidILL)
Basic experience with integrated library systems / library services platforms
Some knowledge of copyright and fair use principles in library contexts
Some experience in shipping/receiving (UPS, USPS, Fedex)
Some experience working in an academic library
Some knowledge of the general support activities of library operations, demonstrating understanding of library organization, procedures and techniques