Resource Specialist

• Conducts assessments of patients' financial status/eligibility for concrete resource assistance and escalates complex eligibility/exceptions to Resource Specialist II
• As a member of a multidisciplinary team, assists patients in securing assistance through skillful matching of needs to available resources, partners with Resource Specialist II as needed for support with higher complexity cases
• Follows eligibility guidelines and rules with respect to assistance granted from internal resources
• Arranges assistance whenever possible for concrete resources such as short-term accommodations, parking and transportation, following pod workflows/rotations
• Makes timely referrals for patients to assist and provide appropriate resources both within the hospital and through agencies, programs and foundations in the community
• Helps patients and their families navigate internal and external systems and serves as liaison between hospitals and the resource community
• Provides detailed record-keeping, which may include the following: progress notes in the patient's medical record, documentation in a resource database tool, lodging reservations, and correspondence with members of the care team and with community resources, per pod documentation standards
• Consistently scans internal and external environment to research and track new and available concrete resources for patients and families
• Communicates resource specific information directly to patients or, as appropriate, their family members
• Collaborates with social workers and other members of the care team as needed
• May coordinate and lead resource information update sessions on his/her disease centers for staff, and, as requested, for other departments, as assigned within the pod
• May be responsible for special projects and/or pilots, focused work teams or efforts, and or responsible for serving on a committee relevant to the Resource Specialist role
• Provides coverage for other Resource Specialists and/or pods within the department as needed, including for extended periods based on patient and team needs, to ensure continuity of support

High School Diploma required. Bachelor's Degree Healthcare Administration, Human Services, Education, Psychology, Sociology, or other related field preferred. 1 year of related experience in Healthcare, Human Services, Education, or related field and/or volunteer experience strongly preferred.

Bilingual in English and Spanish