Resource Planning Manager – Scheduling & Real-Time

As our Resource Planning Manager (Scheduling & Real‑Time), you’ll lead the team responsible for turning forecasts into workable schedules and keeping performance on track throughout the day. You’ll be accountable for how we plan, deploy and flex our people in real time, making sure we’re always set up to meet customer demand while keeping colleague experience front of mind. It’s a role where your decisions genuinely matter, as you'll be influencing service levels, efficiency and engagement across our contact centres. Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being based onsite, 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we’re together.