Resource Planning Manager – Scheduling & Real-Time Job at AO (Bolton)

Real Time Analyst

We are looking for a Real Time Analyst to support contact center performance thr...

Location

United States , Minnetonka

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience working in a contact center, customer service environment, or workforce management function
Proficiency with Microsoft Excel, Word, Outlook, and other Microsoft Office applications
Familiarity with real-time monitoring tools and workforce management systems, including platforms such as Five9 or Verint
Strong analytical ability with the skill to interpret operational data and make sound recommendations quickly
Ability to manage competing priorities and respond effectively in a fast-moving call center setting
Understanding of service level metrics, staffing concepts, and day-of-operation performance management
Experience using ticketing systems and maintaining accurate operational documentation
Clear written and verbal communication skills with the ability to collaborate across teams and leadership groups

Job Responsibility

Monitor real-time contact center activity to track staffing levels, queue performance, and service delivery throughout the day
Evaluate call volume patterns and agent availability, then recommend schedule or workload adjustments to improve operational efficiency
Use workforce management and monitoring platforms such as Five9 and Verint to identify issues and support daily performance targets
Communicate intraday updates, risks, and performance concerns to leadership and relevant support teams in a clear and timely manner
Analyze performance data and prepare reports that help stakeholders understand trends related to service levels, productivity, and resource utilization
Coordinate with supervisors and operations teams to address unexpected changes in demand, attendance, or system-related disruptions
Maintain accurate records in ticketing and management systems while following established contact center processes
Support continuous improvement efforts by identifying optimization opportunities within real-time operations and workforce planning activities

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Maintenance Planning Manager

Service Stream are on the hunt for an experienced Maintenance Planning Manager t...

Location

Australia , Clayton

Salary:

Not provided

Service Stream

Expiration Date

Until further notice

Requirements

At least five years’ experience in leadership roles focused on Network Operations, planning and program management for reactive and long-term maintenance and/or capital/project works programs with annual budgets > $30 million
Experience in industries such as civil engineering, road construction, utilities, maintenance, resources or heavy manufacturing
Sound knowledge of civil construction and/or network operation management practices, including access, permit and licensing requirements for road maintenance operations
Advanced project and program management skills
A highly organized and deadline-focused individual but adaptable to changing requirements and priorities
A drive for service excellence, underpinned by strong communication and stakeholder management skills developed in an environment subject to daily government and public scrutiny
Expertise in using asset management/works information management systems, a capacity for data analysis and familiarity with AI and Machine Learning tools
A current Victorian Driver’s License is mandatory
Formal qualifications in engineering, business, asset management, project management and/or process/operational improvement methodologies are a bonus, but not essential if you can demonstrate equivalent capability and experience.

Job Responsibility

Engage, onboard, train, develop and retain a diverse and high-performing team for effective running of the Network Intelligence & Operations Centre (NIOC) and execution of all Planning, Monitoring and Optimization functions
Work closely with the Contact Manager, Asset Strategy Manager, Delivery Manager, Business Performance Manager and client representatives to prioritize Hazard & Defect Identification and Rectification Works and Planned Works
Plan and bundle work to allow the contract to increase the efficiency of delivery against approved client budgets and programs
Oversee scheduling of Works in accordance with client-approved programs, completing all pre-Works enabling activities and undertaking real-time monitoring, jeopardy management and status reporting of in-progress Works across the network
Foster strong working relationships with colleagues on the Contract Leadership Team, the wider VRMC team, client representatives, delivery partners (subcontractors), and other internal and external stakeholders
Develop, implement and continually improve processes and procedures for the maintenance planning function to drive service performance outcomes
Provide leadership to 24/7 aspects of the business as needed.

What we offer

Growth – opportunities for career development across our business units
Discounts - Employee rewards program and employee discounts across hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, Specsavers and many more
access to novated leasing
Paid Leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available
Culture – workplace environment that values diversity and inclusion, recognition and celebration of excellence throughout the year

Fulltime

Resource Planning Analyst

As a Resource Planning Analyst at AO, you’ll play a key role in making sure our ...

Location

United Kingdom

Salary:

Not provided

AO

Expiration Date

Until further notice

Requirements

Methodical and well organised with great attention to detail
Strong communication skills, both written and verbal
Confident managing multiple stakeholders
A team player who can also work independently
Comfortable with numbers and data analysis
Proficient in Excel

Job Responsibility

Managing adherence and optimizing team schedules
Analysing call volumes and actual sales against forecasts
Tracking and managing holiday requests
Monitoring real-time performance and data
Producing reports for management and stakeholders
Asking the right questions to understand variances and trends

What we offer

Holidays
25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
Pension
Contribute 5% of your annual salary and we'll do the same
Be a VIP at the AO Arena
we have loads of opportunities to win free tickets and pre-sale access!
Health & wellbeing
discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more
Discounts
exclusive discounts across our product range

Fulltime

Production Scheduling Manager

We are seeking a highly motivated Production Scheduling Manager to drive the eff...

Location

United States , Garden Grove

Salary:

120000.00 - 145000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

Bachelor's degree in Supply Chain, Industrial Engineering, Operations Management, or a related field
7+ years of experience in production scheduling, manufacturing operations, or supply chain management, preferably in automotive, EV, or high-volume manufacturing
Strong knowledge of ERP/MRP systems (SAP, Oracle, etc.), production planning software, and lean manufacturing principles
Ability to analyze complex data sets, identify trends, and develop actionable strategies to optimize production
Proven experience leading cross-functional teams and working in a fast-paced, high-growth manufacturing environment
Excellent verbal and written communication skills
Ability to work under pressure, manage multiple priorities, and adapt to dynamic production demands

Job Responsibility

Develop and manage short-term and long-term production schedules, optimizing workflow, minimizing bottlenecks, and ensuring efficient use of resources
Collaborate with supply chain, procurement, and logistics teams to align production capacity with material availability and market demand
Monitor production performance, quickly identifying and resolving scheduling conflicts, constraints, or deviations to maintain production targets
Work closely with manufacturing, quality, and operations teams to ensure production schedules align with operational needs and company objectives
Utilize analytics, predictive modeling, and real-time data to continuously improve scheduling processes and enhance manufacturing efficiency
Leverage ERP, MES, and other scheduling tools to streamline production planning and execution
Identify and implement best practices, automation, and lean manufacturing principles to enhance productivity and reduce waste
Proactively assess risks related to supply chain disruptions, labor shortages, and equipment downtime, adjusting schedules accordingly to minimize impact

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Fulltime

Workforce Management Lead, Enterprise Ops

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

Canada

Salary:

128000.00 - 160000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of operations experience in a fast paced and ambiguous work environment, with at least 5 years of experience in vendor management, workforce management and/or capacity planning
Extensive experience of influencing and managing stakeholders, including clear examples of negotiating difficult demands and mediating competing priorities
Experience operating as a strategic thought partner to senior leaders, translating ambiguous business goals into concrete workforce plans with measurable outcomes
Strong process design and execution skills
for example rebuilding and launching a new complex cross-functional process
Extensive experience building capacity plans, staffing/scheduling plans, and allocating resources across multiple competing priorities based on ROI or alignment with company goals
Strong analytical skills, ability to break performance out into underlying drivers and understand program ROI by taking a holistic view to costs and benefits
Expertise in Google sheets, should be expert at using complex formulas and should be able to create well-organized spreadsheets with raw data inputs
Experience with SQL is a plus
Experience driving efficiency with onshore and offshore BPO partners for Quality, Trust, Sales or CS teams

Job Responsibility

Lead demand forecasting, capacity planning and utilization reporting across both the Scaled Ops team and the Rev Ops Sales teams
Tightly run and improve our weekly project staffing and scheduling process, deciding the optimal allocation of agents across new and existing projects, including prioritization and trade-off discussions with multiple stakeholders, managing their expectations around balancing priorities and when to start, stop and continue projects
Maintain a real-time, comprehensive view of all active and pipeline projects including tracking status, performance, blockers and distill this into a weekly / monthly executive briefing that gives senior leaders a clear picture of operational health
Build consensus and secure decisions around program resources and requirements such as tooling, analytics and reporting
Collaborate with our stakeholders to proactively build our project pipeline to ensure that the team has a strong bench of valuable work to transition to if other projects wind down early
Measure and report out on the team’s cost efficiency, including gains from e.g. the introduction of AI tools. Collaborate on quarterly OKR targets, and analyze the overall ROI of our workflows and motions
Run the project governance system, ensuring that we work on only the highest value projects, and constantly review whether existing work should be continued
Proactively identify and escalate operational risks including capacity shortfalls, underperforming vendors, or misaligned project KPIs with a recommended course of action before they become critical issues
Collaborate on driving partner efficiency performance via a data-driven assessment of team and individual output, perform deep dives (such as time and motion studies), and structure the best measurements and incentives to optimize performance

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Telecom Construction/Equipment Manager

The Telecom Construction Manager is responsible for the project's construction s...

Location

United States , Las Vegas

Salary:

90000.00 - 110000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

Minimum of five (5) years of wireless construction experience required- hands-on DAS or in-building wireless preferred
Experience with DAS-specific tools (iBwave, OTDR, PIM testing) and low-voltage/fiber installation best practices
A valid driver's license is required
Excellent oral and written communication skills required
MS Office skills (Word, Excel, PowerPoint) required
Day, night and weekend work in support of project completion is required
MUST BE WILLING TO TRAVEL
Active OSHA-30 certification or greater is preferred

Job Responsibility

Manage project development from conception through completion (both large and small) in accordance with program objectives
Must maintain and enforce the Amentum Beyond Zero safety program, ensure daily job site safety plans are reviewed and followed, and stop work when unsafe work practices or conditions exist
Must have a good understanding and experience of Construction and Material/BOM Management and will be required to work with multiple departments
Conducts engineering reviews, material take offs and coordinates procurement and delivery according to schedule with procurement group(s) in line with schedule and CPM's direction
Interface with the client's engineering team, as well as utilizing the company's engineering and management team for decisions
Will be responsible to schedule, track, measure, and report daily, weekly, monthly and quarterly progress to key stakeholders
Oversee or coordinate system commissioning, fiber testing (OTDR), RF performance validation, and integration with carrier networks
Manage project closeout processes, including punch lists, as-built documentation, closeout packages (COPs) and warranties
Implement and audit a formal Quality Control (QC) plan, including regular inspections and compliance with specifications
Manage multiple concurrent DAS projects, including resource leveling across sites

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

Principal Subsea Engineer

The Principal Subsea Engineer is responsible for interpreting internal or extern...

Location

United Arab Emirates , Dubai

Salary:

Not provided

McDermott

Expiration Date

Until further notice

Requirements

Minimum 10-15 years of industry experience related to SURF
Bachelor's Degree or Master's Degree in Engineering
Familiar with the content and application of standards, codes, and guidelines as applicable
Knowledge of many basic design techniques and analysis methods
Experience related to installation engineering and analyses for subsea infrastructure including rigid pipelines, flexible flowlines, risers, and subsea structures
Experience with industry-standard software packages for analysis (E.g., Orcaflex, MCS Pipelay, Abaqus)
Experience with industry-commonly used codes and standards for subsea installation engineering and analysis
Good organization and communication skills and ability to prioritize workload to meet project deadlines

Job Responsibility

Support subsea and offshore projects in performing design and installation engineering/analysis in a lead role and address various requirements for procurement
Provide specialist skills and knowledge in the areas related to engineering and analysis including design codes related to subsea engineering and installation engineering
Perform conceptual, FEED, and detailed analyses and design as per design basis, project specifications, design codes, and standards
Apply in-depth skills and broad knowledge of the business to address complex problems and nonstandard situations
Coordinate and engage in daily activities and schedule priorities for subsea engineering under limited supervision
Tender engineering support with an emphasis on document review, preparation of subcontractor documents, CTR preparation, bid evaluation, and vendor selection
Assume responsibility for technical reports, design calculations, engineering analysis, and interface with third parties including subcontractors and verification bodies
Required to attend and prepare for project progress meetings and departmental meetings
Manage own time to meet objectives and (as Lead Engineer) forecast and plan resource requirements
When acting as Lead Engineer, in addition: Direct small or medium-sized Engineering teams as a Lead Engineer

Fulltime

Senior Marketing Project Manager

A leading financial services organization is seeking a Senior Marketing Project ...

Location

United States , Tempe

Salary:

45.00 - 50.00 USD / Hour

Onward Search

Expiration Date

Until further notice

Requirements

Minimum of 6 years of experience managing marketing projects, preferably in financial institutions or regulated companies
Proven success in handling multiple complex projects on a global scale with dependable results
Strong leadership skills to confidently facilitate meetings with senior stakeholders
Exceptional attention to detail and highly organized with excellent communication skills
Self-sufficient and resourceful, capable of resolving issues independently
Deep understanding of creative deliverables such as social media, content, video, branding, and web assets
Familiarity with Adobe Workfront or comparable project management tools
Ability to proactively seek feedback and adapt positively to critique
Experience with the development and execution of marketing initiatives in regulated environments
Demonstrated ability to manage competing priorities and deliver quality outcomes

Job Responsibility

Develop and oversee detailed project plans, including schedules, stakeholder mapping, communications, and documentation in Workfront
Identify opportunities for synergies across different projects and facilitate connections within the organization
Serve as the primary owner and source of truth for each project, maintaining clarity on context, stakeholders, statuses, and artifacts
Schedule and coordinate meetings, reviews, and forums, ensuring agendas and recaps are timely and actionable
Monitor project deliverables intricately, flag potential delays, and escalate issues as needed
Keep all project team members informed about progress and deadlines throughout project lifecycles
Set up and maintain Workfront projects for resource planning, reporting, and auditing, ensuring real-time updates
Maintain high levels of organization and responsiveness to stakeholder needs, providing follow-up and support
Lead project team members through the marketing operating model, recommending process improvements
Demonstrate flexibility and teamwork by contributing wherever required to maintain project momentum

What we offer

Medical, Dental, and Vision Insurance
Life Insurance
401(k) Program
Commuter Benefit
eLearning and Ongoing Training
Education Reimbursement

Fulltime

Select Country

Resource Planning Manager – Scheduling & Real-Time

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?