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Resource Planning Lead

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Asda Express

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Location:
United Kingdom , Morley

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Reporting into the Workforce Partner Manager, the Resource Planning Lead will provide resource planning support for our Business Process Outsourcers (BPOs), ensuring alignment with service delivery goals and operational efficiency. You’ll work closely with both internal teams and external partners, including a small, collaborative team, to enable smart, data-driven decisions and drive continuous improvement across operations. We’re looking for someone who is proactive and detail-oriented to support operational excellence through data management, process improvement, and validated scheduling.

Job Responsibility:

  • Workforce Planning: Validate short- and medium-term work schedules to meet operational commitments. Seek overtime and allocate additional resources when required
  • Forecasting for multiple lines of business and various contact types
  • BPO Collaboration: Work closely with our BPO partners to coordinate resource planning, share insights, and ensure consistent performance across outsourced operations
  • Data Analysis & Reporting: Collate and analyse data using established tools and formats. Provide insights to support decision-making and drive continuous improvement
  • Project Delivery: Contribute to projects by working within defined plans to achieve specific goals and milestones
  • Stakeholder Engagement: Build strong working relationships across the organisation and with external partners, delivering high-quality services with support from senior colleagues

Requirements:

  • Strong analytical and problem-solving skills
  • Previous forecasting experience in a contact centre environment
  • Proficiency in Microsoft Office and departmental systems
  • Ability to work independently and manage multiple priorities
  • Excellent communication and relationship-building skills
  • A continuous improvement mindset and willingness to learn
  • Confidence and professionalism in leading meetings and facilitating discussions with internal and external stakeholders
What we offer:
  • Discretionary company bonus
  • Company pension up to 7% matched
  • 15% colleague discount in store and online
  • Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas
  • Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
  • Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments

Additional Information:

Job Posted:
February 21, 2026

Expiration:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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