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As a Resource Planning Co-ordinator (Airports & Clubhouses), you’ll play a vital role in ensuring our frontline airport and Clubhouse teams are in the right place, at the right time, with the right skills. Covering a wide range of UK and international airports and Clubhouse locations, you’ll focus on day-to-day rostering, operational coverage, and colleague experience. You’ll work closely with operational leaders to review peaks and troughs in demand, flex staffing levels accordingly, and adapt approaches to overtime sign-up to minimise cost while maintaining excellent service. This role is all about practical planning, collaboration, and making things work smoothly for our people and our customers.
Job Responsibility:
Build, publish, and maintain accurate rosters that ensure effective operational coverage across airports and Clubhouses
Monitor daily and weekly staffing levels, identifying risks and taking proactive action to protect service delivery
Review peak and trough operational periods and flex staffing models to meet demand efficiently
Adapt and manage overtime sign-up approaches to balance cost control with colleague fairness and engagement
Co-ordinate annual leave releases and management for a workforce of 600+ colleagues, ensuring transparency and equity
Work closely with operational teams to resolve short-term resourcing challenges and implement agreed contingency actions
Provide excellent customer service to colleagues, acting as a first point of contact for roster queries and changes
Troubleshoot and support colleagues with technical issues relating to their personalised rostering app
Ensure agreed rules, policies, and local agreements are consistently applied within rosters
Track staffing coverage and highlight trends, risks, and opportunities for improvement
Support continuous improvement in rostering processes, tools, and ways of working
Identify recurring patterns, seasonal trends, and constraints within rosters, feeding insight into future planning and decision-making
Support the testing and refinement of new rostering approaches, rules, or system enhancements
Contribute to reviews of planning assumptions, overtime usage, and leave strategies to improve efficiency and colleague experience over time
Build knowledge of longer-term planning processes, working alongside the wider planning team to support future capability development
Requirements:
Experience in rostering, scheduling, or resource coordination in a large, operational environment
Comfortable managing complexity across multiple locations and teams
Communicates clearly and confidently, with a friendly and supportive style
Takes pride in delivering great service to colleagues as well as stakeholders
Confident using workforce or rostering systems and supporting others with system-related queries
Can balance operational needs, cost awareness, and colleague wellbeing
Works well under pressure and adapts quickly when plans change
Proficient in Excel, with confidence using spreadsheets to manage rosters, data, and reporting