Resource Planning Analyst Job at British Airways (Manchester)

Resource Planning Analyst

As a Resource Planning Analyst at AO, you’ll play a key role in making sure our ...

Location

United Kingdom

Salary:

Not provided

AO

Expiration Date

Until further notice

Requirements

Methodical and well organised with great attention to detail
Strong communication skills, both written and verbal
Confident managing multiple stakeholders
A team player who can also work independently
Comfortable with numbers and data analysis
Proficient in Excel

Job Responsibility

Managing adherence and optimizing team schedules
Analysing call volumes and actual sales against forecasts
Tracking and managing holiday requests
Monitoring real-time performance and data
Producing reports for management and stakeholders
Asking the right questions to understand variances and trends

What we offer

Holidays
25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
Pension
Contribute 5% of your annual salary and we'll do the same
Be a VIP at the AO Arena
we have loads of opportunities to win free tickets and pre-sale access!
Health & wellbeing
discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more
Discounts
exclusive discounts across our product range

Fulltime

Capacity Planning Analyst

As the Capacity Planning Analyst, you will be the analytical engine driving our ...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Proven experience in Capacity Planning and long-term forecasting within a fast-paced, multi-channel Contact Centre or Financial Services operational environment
Strong understanding of WFM principles, shrinkage calculation, and resource modelling across diverse queues and skill sets
Expert proficiency in using advanced statistical and analytical methods for demand forecasting
Advanced skills in data manipulation and modelling, coupled with experience using BI tools or WFM software
Exceptional analytical skills with a meticulous attention to detail and a passion for data accuracy
Demonstrated ability to communicate complex, technical forecasts and capacity risks clearly and concisely

Job Responsibility

Develop, own and maintain highly accurate long-term demand forecasts (3-12 months) for multiple Customer Operations teams
Identify, analyse, and integrate key business drivers such as seasonality, marketing campaigns, product launches, and regulatory changes into complex forecasting models to increase prediction accuracy
Conduct robust scenario planning and 'what if' analyses to model the impact of various strategic decisions (e.g., hiring timelines, technology adoption, cross-skilling initiatives) on future capacity requirements
Translate demand forecasts into tangible capacity plans, outlining required full-time equivalent (FTE) staffing levels, necessary skill profiles, and adherence requirements
Proactively identify and communicate potential capacity shortfalls or surpluses, providing clear, data backed recommendations to the Service Delivery Manager and leadership teams to mitigate risks
Create and maintain compelling dashboards and reports to provide transparency into planning assumptions, forecast accuracy, and future resource needs
Work collaboratively with Real-Time Analysts to ensure the operational reality aligns with planning assumptions and to provide a feedback loop on forecast accuracy and intraday trends

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Fulltime

Capacity Planning Analyst

Reporting to Global Workforce Management Lead, the Workforce Headcount Planning ...

Location

United Kingdom; Ireland , Croydon; Dublin

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

3+ years in Workforce Management, within a contact centre environment
2+ years in a capacity planning and forecasting role
Previous experience with WFM platforms (eg: Verint, Aspect, IEX)
Proficiency in data modelling, statistical analysis, and data visualization
High proficiency in Excel data analysis, and Microsoft programs such as PowerBI and Access
Experience with SQL or other data retrieval languages advantageous
Ability to interpret data for performance trends and long-term improvement opportunities
Experience presenting long-term scenario plans to senior leadership

Job Responsibility

Implementation and maintenance of best practice resource planning practices
Manage the Global Capacity Model to manage the long-term/short-term capacity planning processes for a vast insurance enterprise
Collaborate and closely communicate with Senior Operational Leadership, Human Resources, Strategic Program Teams and Finance teams and program teams to ensure smooth execution of capacity planning processes
Provide optimal contact volume allocation recommendation for several regulated workstreams by accounting for trade-offs between quality, productivity, and cost
Mitigate capacity risks by managing dependencies across multiple sites and geographies
Clearly communicate dependencies and manage/track expectations
Participate in global customer service initiatives and project roll outs to cater to growing business needs
Contribute to the automation and standardisation projects within the Worldwide Capacity Planning organisation
Maintain headcount reporting, including tracking attrition trends across multiple skills, channels, and geographic locations
Collaborate with stakeholders to implement risk mitigation strategies

Retail Space Planning Analyst

The Retail Space Planning Analyst role involves optimizing store layouts and pro...

Location

United States , Charlotte, NC

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor's degree in Merchandising, Business, Retail, Analytics or related field
Minimum 3 years of work experience, with at least 2 in CPG Category Management or Retail Space Planning
Proven track record of optimizing product placement, contributing to category growth and performance
BlueYonder / RELEX or Spaceman space-planning experience (certification is highly desired)
Strong analytics background, with a demonstrated ability to seek and use a variety of data (first party, syndicated, etc.) to elevate the space planning function
Strong communication skills, with strong ability to synthesize, simplify and communicate complex ideas
Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Teams, OneNote, Word, etc.)
Experience working with floor-planning teams and software is an advantage
Ability to thrive in a hybrid environment (on-site and virtual), with teams located remotely
Flexibility around working hours required, working with teams across time zones

Job Responsibility

Using space planning software (RELEX) to develop and maintain planograms that align with category strategies and merchandising objectives
Analyze sales data and consumer trends to optimize space allocation and product placement across various categories
Monitoring and assessing the effectiveness of on-shelf / in-store placement strategies and making necessary adjustments to improve category performance
Acting as space management software expert/power user, having the ability to train other people
Supporting the execution of space management projects, including design, measurement, pre- and post-project analysis and presentation of results
Working cross-functionally with Category Management, Merchandising, Supply Chain, and Operations, among other partners, to ensure alignment with business goals
Conducting competitive analysis and staying updated on industry best practices to continuously improve space planning strategies
Providing training and support to store teams on planogram compliance and implementation
Maintenance of space planning resource library/repository for the category(ies) under their responsibility

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc.)
401K plan
Stock Purchase Plan
Paid Time Off
Employee Discounts on food and fuel
Recognition and Rewards programs
Mentorship Program for career growth
Vibrant workplace culture
Winning Culture - Fortune 500 company and Gallup Exceptional Workplace Award Winner

Fulltime

Strategy and Planning Analyst

We are seeking a driven and detail-oriented Strategy and Planning Analyst to joi...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of professional experience preferred, ideally in strategic planning, corporate affairs, data analysis, or a similar field
Bachelor's Degree in a relevant field required
Master’s Degree preferred
Strong verbal and written skills essential
capable of tailoring messages for various stakeholders
Ability to build consensus and inspire collaboration
Proven experience managing large datasets and presenting findings effectively
proficiency with Microsoft Office Suite, particularly Excel and PowerPoint
Skilled in proactive decision-making and overcoming challenges with creative solutions
Strong interpersonal skills for working with diverse teams and perspectives

Job Responsibility

Maintain and update hospital board and market advisory council membership databases across over 150 facilities
Collaborate with survey partners to organize, analyze, and present engagement survey results
Curate best practices from divisions related to board and council engagement activities
Provide actionable insights through trend analysis and executive-level presentations
Partner with leadership on the design and execution of strategic initiatives aligned with organizational goals
Build and nurture relationships with internal and external stakeholders
Collaborate across divisions to align business priorities with project goals
Prepare tailored deliverables for executives highlighting key data and results
Manage the business-as-usual functions of initiatives, including financial operations, toolkit updates, and vendor relationship management
Develop frameworks, tools, resources, and measurements to implement and track initiatives effectively

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Human Resources Specialist / Analyst

Recruit and on-board new team members for Megaputer Intelligence. Coordinate hea...

Location

United States , Bloomington

Salary:

Not provided

Megaputer

Expiration Date

Until further notice

Requirements

Bachelor’s degree or higher in Human Resources Management or a relevant field of study
2+ years human resources experience in software, BI, data mining, or relevant high-tech industry
Experience with HR analytics and generating reports
In-depth knowledge of US labor and employment laws
Excellent written and verbal communication skills
Ability to work both independently and in a team environment
Proficient in Microsoft Office programs

Job Responsibility

Understand the talent needs of the organization or business unit
Design effective strategies for sourcing, recruiting and evaluating qualified job candidates
Use a wide variety of talent sources and recruiting methods to attract qualified applicants
Participant in the initial evaluation stages of the interviewing process
Implement effective onboarding and orientation programs for new employees
Research company compliance with new or updated applicable employer laws in regards to benefits administration and recruitment
Update the employee handbook, employee communication platform, compensation and benefit packages and recruiting documentation on a regular basis in regards to the new regulations
Coordinate health benefits on behalf of employees and prepare monthly benefit reports to the Finance department
Keep developing organizational compensation and benefits packages and plans that align with the organization’s strategic direction and talent needs
Design, deliver, analyze and interpret surveys of employee satisfaction and company culture

Business Analyst, Strategic Inventory planning, Forecasting & Data science

The hiring team is responsible for Bombardier’s worldwide distribution network s...

Location

Canada , Dorval; Toronto; Montreal

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

University degree in Business Management, statistics, or operations management related field
2 or more years of experience in Supply Chain Management
Continuous improvement mindset with relevant experience in improving business processes
Strong capacity for data analytics with large datasets using relevant technologies
Knowledge of core supply chain concepts, processes, and systems with a focus on inventory planning, forecasting and control
Appropriate interpersonal skills and communication methods to effectively develop presentations, present business cases and communicate to all levels of the organization
Flexible and adaptable to constant change with the ability to anticipate business needs and comfortable dealing with ambiguity
Self-motivated and resourceful with great organizational skills leading to deliver on time, consistently
Team player, customer service focused individual who can work collaboratively within cross functional groups in a global network
Proficient Computer skills – MS Suite, Excel, Access, Power BI, SQL, Python / R Studio, Azure Synapse, with the ability and excitement to learn new tools as they become available

Job Responsibility

Participate in the development and implementation of forecasting and planning strategies
Participate in recurring inventory planning and strategy session including multi-year budget reviews and scenario-based planning exercise with cross-functional groups
Analyze, problem solve and suggest improvements to inventory management practices within our worldwide parts network
Interact cross functionally with various teams to address inventory related topics such as capacity needs, new business models stock requirements, shortages and supply chains issues / root cause
Lead and/or participate in continuous improvement initiatives to augment your or the team’s operational processes efficiencies
Support excess and obsolete inventory management initiatives through the analysis of relevant data, development of action plans and recommendations
Provide ad-hoc analysis requirements as needed

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Sr. Business Analyst- HR Data

Engage with Esri’s Human Resources organization to understand business challenge...

Location

United States , Redlands

Salary:

72800.00 - 135200.00 USD / Year

Esri

Expiration Date

Until further notice

Requirements

5+ years of direct work experience in a business analyst capacity supporting the business intelligence needs of Human Resources organizations
Exceptional communication, presentation, and organizational skills
ability to adapt communication style and message based on audience (peers, stakeholders, executives) and subject matter
Excellent interpersonal skills including diplomacy, negotiating, reasoning, problem solving, and influence
Strong analytical skills, including a thorough understanding of how to interpret business needs
Strong facilitation skills to gain requirements from various personalities across the organization
Ability to set priorities, plan, and independently execute tasks in a structured manner while working in a fast-paced environment
Bachelor’s in business, mathematics, or related field
Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the US

Job Responsibility

Elicit requirements using a variety of techniques including interviews, workshops, surveys, and analysis of existing processes, documentation, and information products
Produce project artifacts including requirements documentation, use cases, business process modeling through workflows, data models, permissions models, RACI matrices, and data visuals
Use your creativity and analytical skills to evaluate information gathered from multiple sources, reconciling conflicts, and distilling high-level information into detailed requirements
Collaborate with colleagues to analyze information, define and prioritize requirements, evaluate potential solutions, provide recommendations to stakeholders, and deliver meaningful information products
Work closely with team members to ensure data requirements can be met within acceptable response times and reliability
Produce dashboards and reports using Power BI and regularly review for new features and functionality

What we offer

industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth

Fulltime

Resource Planning Analyst

British Airways

Location:
United Kingdom , Manchester

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 31, 2026

Expiration:
February 15, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Resource Planning Analyst

Resource Planning Analyst

Capacity Planning Analyst

Capacity Planning Analyst

Retail Space Planning Analyst

Strategy and Planning Analyst

Human Resources Specialist / Analyst

Business Analyst, Strategic Inventory planning, Forecasting & Data science

Sr. Business Analyst- HR Data

Resource Planning Analyst

British Airways

Location:United Kingdom , Manchester

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 31, 2026

Expiration:February 15, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Resource Planning Analyst

Resource Planning Analyst

Capacity Planning Analyst

Capacity Planning Analyst

Retail Space Planning Analyst

Strategy and Planning Analyst

Human Resources Specialist / Analyst

Business Analyst, Strategic Inventory planning, Forecasting & Data science

Sr. Business Analyst- HR Data

Location:
United Kingdom , Manchester

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 31, 2026

Expiration:
February 15, 2026