CrawlJobs Logo

Resource Planning Analyst

United Kingdom, Birchwood, Warrington 40000.00 GBP / Year · Job Posted January 16, 2026
Apply Position
Job Link Share

Job Description

Resource Planning Analyst - Contact Centre. Are you analytical, curious, and interested in how people, data, and customer demand come together? We’re a newly established contact centre looking for a Resource Planner to support our Sales and Customer Service teams.

Job Responsibility

  • Assist with forecasting, scheduling, and intraday performance monitoring
  • Analyse call volumes, handling times, SLAs, and other metrics
  • Support workforce planning, including part-time and seasonal staff
  • Produce reports, dashboards, and ad-hoc analysis
  • Contribute ideas to improve efficiency and customer experience

Requirements

  • Strong analytical skills and attention to detail
  • Comfortable with Excel or similar tools
  • Interest in contact centre operations or analytics
  • Experience in a contact centre or operational environment is a plus

Nice to have

Experience in a contact centre or operational environment is a plus

What we offer

  • Be part of a growing contact centre from the start
  • Learn and develop in forecasting, scheduling, and real-time operations
  • Clear opportunities for progression
  • Collaborative, supportive team environment

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Resource Planning Analyst

8 matching positions

Resource Planning Analyst

As a Resource Planning Analyst at AO, you’ll play a key role in making sure our ...
Location
Location
United Kingdom
Salary
Salary:
Not provided
ao.com Logo
AO
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Methodical and well organised with great attention to detail
  • Strong communication skills, both written and verbal
  • Confident managing multiple stakeholders
  • A team player who can also work independently
  • Comfortable with numbers and data analysis
  • Proficient in Excel
Job Responsibility
Job Responsibility
  • Managing adherence and optimizing team schedules
  • Analysing call volumes and actual sales against forecasts
  • Tracking and managing holiday requests
  • Monitoring real-time performance and data
  • Producing reports for management and stakeholders
  • Asking the right questions to understand variances and trends
What we offer
What we offer
  • Holidays
  • 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
  • Pension
  • Contribute 5% of your annual salary and we'll do the same
  • Be a VIP at the AO Arena
  • we have loads of opportunities to win free tickets and pre-sale access!
  • Health & wellbeing
  • discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more
  • Discounts
  • exclusive discounts across our product range
  • Fulltime
Read More
Arrow Right

Enterprise Resource Planning Analyst

Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • SAP Commissions Consultant with 2+ years of experience in designing and managing incentive compensation plans using CallidusCloud/SAP ICM
  • Skilled in configuration, data integration, and troubleshooting commission calculations to ensure accurate and timely payouts
  • Strong analytical abilities with experience collaborating with business stakeholders and supporting end-to-end compensation cycles
Read More
Arrow Right

Enterprise Resource Planning Analyst

Embrace the role of an Enterprise Resource Planning Analyst and play a key role ...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in designing and managing incentive compensation plans using CallidusCloud/SAP ICM
  • Skilled in configuration, data integration, and troubleshooting commission calculations to ensure accurate and timely payouts
  • Strong analytical abilities with experience collaborating with business stakeholders and supporting end-to-end compensation cycles
  • Willing to work in shifts and weekends
Job Responsibility
Job Responsibility
  • Designing and managing incentive compensation plans using SAP Commissions and CallidusCloud
  • Collaborating with business stakeholders
  • Ensuring accurate commission calculations
  • Supporting end-to-end compensation cycles
  • Fulltime
Read More
Arrow Right

Enterprise Resource Planning Senior Analyst

The Enterprise Resource Planning Senior Analyst will lead Pega projects, focusin...
Location
Location
India , Pune
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience with developing mobile applications using Pega
  • 2+ years of experience with developing Pega applications using Constellation
  • Certified in Decisioning Capabilities from Pega (CPDC Certification)
  • Master / Bachelor’s degree in computer science, computer engineering or related field
  • Ability to successfully run end-to-end delivery of Pega PRPC based solutions / projects from technical perspective
  • Need to possess excellent skills to Identify and drive process optimization and process streamlining for client Business processes
  • Excellent knowledge and experience on Pega PRPC Enterprise class structure design and application profiling
  • Strong knowledge on various Pega PRPC concepts and rule types like Activities, Functions, Data Transforms, Authentication Service, Reporting, Agents and Ruleset Management
  • Experience with multi-language and localization of application interfaces
  • Experience with the UI framework and creating skins
Job Responsibility
Job Responsibility
  • Design and integration strategy for a Pega Application implementation, in alignment with transformational initiatives
  • Formulate the overall data strategy for the business solution, based on the client’s business needs and enterprise strategy
  • Provide guidance and act as the subject matter expert for CSA’s
  • Drive and instill best practices and concepts as a thought leader for Pega methodology
  • Maintain knowledge of current and emerging technologies / products / trends related to solutions
  • Ensure alignment of solutions with business and IT goals / objectives
  • Identify and quantify scope and impact of Business requirements and changes on systems
  • Communicate solution options to business owners/stakeholders
  • Incorporate software and system architecture (e.g. infrastructure, network) into conceptual designs for highly scalable and performing solutions
  • Ensure alignment with enterprise technology standards (e.g. solution patterns, application frameworks, technology roadmaps, capital plans)
  • Fulltime
Read More
Arrow Right

Demand Resource Analyst

We are seeking a Demand & Resource Analyst to act as the central coordination po...
Location
Location
Romania , Bucuresti
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical experience across fixed, data, and transmission telecommunications networks
  • Experience in project or programme management within a telecommunications implementation environment
  • Knowledgeable in network implementation projects and relevant industry standards for transmission equipment installation
  • Skilled in demand and resource management, with strong analytical capability and attention to detail
  • Comfortable working independently, meeting deadlines, and managing multiple priorities
  • A clear and confident communicator, able to translate complex technical topics into accessible messages
  • Experienced in stakeholder engagement and collaborative problem-solving
  • Proficient in English (written and spoken) at B2 level or above
  • Educated to university level, preferably in Automation, Telecommunications, Information Technology, or a related discipline
Job Responsibility
Job Responsibility
  • Evaluate the impact of new and ongoing business opportunities on network demand and resources
  • Collaborate with internal and external stakeholders to align scope, cost, and delivery with business objectives, budgets, and strategy
  • Ensure accurate and timely demand acceptance across UK network domains
  • Provide clear feedback to internal customers on forecasted costs, delivery timelines, and constraints
  • Maintain effective communication across the business until requirements are fully delivered
  • Manage priorities and address competing stakeholder requirements constructively
  • Track progress against forecasts and committed outcomes, highlighting risks and deviations
  • Develop action plans to mitigate issues, with clearly defined owners and deadlines
  • Maintain process documentation and resolve requirements related to tools and systems
  • Monitor and report key demand performance indicators for UK Demand Front Door networks
What we offer
What we offer
  • Hybrid way of working: 2 days per week/ 8 per month
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education
  • Work with tried and trusted web-technology
  • 23 days off
  • Fulltime
Read More
Arrow Right

Portfolio & Strategic Planning Analyst

We are seeking an experienced Portfolio & Strategic Planning Analyst to support ...
Location
Location
United States , Chantilly
Salary
Salary:
Not provided
arcfield.com Logo
Arcfield
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must possess and be able to maintain a TS/SCI clearance with Polygraph
  • BS 10-12, MS 8-10, PhD 5-7, or equivalent experience in quantitative analysis, financial analysis, social sciences, or a closely related field
  • Knowledge of strategic planning and resource management processes
  • Knowledge of program planning and execution processes
  • Knowledge of business resource planning practices and cost analysis methodologies
  • Knowledge of quality assurance procedures to ensure data integrity and timeliness of data
  • Knowledge of economic and accounting principles and practices
  • Knowledge of program risk assessment principles and processes
  • Ability to apply analytic, diagnostic, and quantitative techniques sufficient to identify, evaluate, and recommend to managers substantive solutions to resolve interrelated quantitative analytical problems and issues
  • Knowledge of IC strategic planning and resource management processes and tools
Job Responsibility
Job Responsibility
  • Serve as a member of a team of professionals assigned to develop and execute multiple budgets and spend plans, and collaborate with other teams within this program to advance the PMO's mission
  • Identify and reduce overlapping investments to manage funds more efficiently
  • Effectively manage SLAs, MOUs, and MOAs with sponsor service providers and other cost agreements, as necessary
  • Apply business resource planning practices and cost analysis methodologies
  • Apply economic, accounting, and program risk assessment principles and practices
  • Interact with multiple external stakeholders at various employee levels, to include Senior Executive Leaders
  • Research complex topics at both the conceptual and moderately detailed levels and provide readout briefings
  • Participate in Resource Authority (RA) Forums, Technical Authority (TA) Forums, Business Working Group (BWG), and ad hoc meetings, summits, and conferences, as appropriate
  • Create and provide briefings, presentations, and other appropriate content using Microsoft Office products such as Excel, PowerPoint, and Word
  • Provide technical documentation for agenda topics
  • Fulltime
Read More
Arrow Right

Workforce Planning Analyst

Being part of Air Canada is to become part of an iconic Canadian symbol, recentl...
Location
Location
Canada , Vancouver
Salary
Salary:
Not provided
aircanada.com Logo
Air Canada
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Post Secondary Education an asset
  • Three (3) to five (5) years of analytical experience in a related field
  • Advanced proficiency with all Microsoft Office 365 tools, prominently Excel
  • Experience with SharePoint, Power BI and Microsoft Teams/Webex/Zoom online collaborative software
  • Experience in Workforce Planning solutions software
  • Strong analytical and problem-solving skills
  • Strong team leadership and development skills
  • Possess a comprehensive knowledge of the Airport experience and operation along with an understanding of the interdependencies of all operating and support systems
  • Ability to work under pressure in a fast paced, deadline driven team environment
  • Ability to work with minimal supervision
Job Responsibility
Job Responsibility
  • Data sourcing, data housing/organization, interpreting and analyzation, summarizing and reporting
  • Support existing tool infrastructure and future development
  • Develop and implement new tools and processes, dashboards, scorecards
  • Preparing presentations in support of monthly/quarterly senior leadership meetings and various strategic initiatives of the organization
  • Write and validate rule parameters to ensure compliance with current engagement standards and quickly adapting to changes within the business
  • Calibrate staffing utilization and productivity reports and metrics
  • Create analysis of flight schedules, determine optimal yearly periods for all resource reassessments
  • Collect time and motion data within the Airports operations as required to ensure the most accurate data is being used in the planning models
  • Support projects and recommendations with quantitative and qualitative information
  • With the Workforce Planning team and Airports leadership, assist with dashboard development and goal setting using data analysis, such as overtime/undertime metrics
  • Fulltime
Read More
Arrow Right

Crew Planning Analyst II

The Crew Planning Analyst is responsible for developing solutions for crew plann...
Location
Location
United States , Renton
Salary
Salary:
78300.00 - 117450.00 USD / Year
alaskaair.com Logo
Alaska Air Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 years of experience in crew planning or scheduling, data analysis or related area
  • Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree
  • Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook)
  • Ability to work effectively, meet deadlines, and shift priorities appropriately in a fast-paced, dynamic work environment
  • Excellent quantitative and analytical skills with an aptitude for problem solving
  • High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
  • Working knowledge of probability, statistics, and forecasting techniques
  • Strong written and verbal communication skills, with ability to effectively interact with employees at all levels of the organization
  • High school diploma or equivalent required
  • Minimum age of 18
Job Responsibility
Job Responsibility
  • Provide support to manage and improve optimization model to analyze pilot manpower and training requirements and provide accurate crew staffing forecasts
  • Conduct analysis to optimize crew pairings in such a way to balance costs, productivity, operational reliability, and crew quality of life considerations
  • Responsible for analyzing the operational reliability of crewmember schedules in order to reduce staffing demand, and increase reliability for the operation
  • Responsible for building monthly pairings solutions in conjunction with respective employee group representation
  • Responsible for building monthly rosters for crew members
  • Disseminate crew schedule information to applicable departments
  • Maintain crew seniority lists for schedule bidding purposes
  • Schedule and track Flight Attendant Training
  • Make recommendations in support of the development of pilot equipment vacancy bid plans and training assignments that support company goals, adhere to contractual restrictions and work within resource limitations
  • Monitor operational and financial implications of strategic changes including, but not limited to, flying schedule, labor contract provisions, regulatory provisions, company resource goals, and technology
What we offer
What we offer
  • Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Annual bonus plans
  • Generous holiday and paid time off
  • Fulltime
Read More
Arrow Right