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This role is responsible for coordinating engineering appointments, managing diaries and ensuring work is allocated efficiently to the appropriate resources. It would suit someone with experience in scheduling, planning, diary management, administration or customer service who has strong organisational skills and enjoys coordinating multiple tasks.
Job Responsibility:
Manage engineers’ diaries and allocate work based on job type and engineer availability
Review daily work lists and schedule jobs to the appropriate resources
Contact customers to arrange and confirm appointment dates and times
Liaise with engineers to ensure schedules are accurate and achievable
Monitor workloads and adjust schedules where required
Maintain accurate records and complete associated administrative tasks
Work closely with internal teams to ensure jobs are completed efficiently and within agreed timeframes
Requirements:
Previous experience in scheduling, planning, diary management or coordination would be beneficial
Strong organisational and time management skills
Excellent communication skills with the ability to liaise with customers and internal teams
Good administrative skills and attention to detail
Ability to manage multiple tasks and prioritise workload effectively