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Resource Navigation and Intake Specialist

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Latino Memphis

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Location:
United States , Spokane

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Category:
-

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Contract Type:
Not provided

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Salary:

22.80 - 24.00 USD / Hour
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Job Description:

This role will expand capacity to support refugee and immigrant families as they learn to navigate their new community through wellness assessments and connections to internal and external resources and services.

Job Responsibility:

  • Admin and Coordination functions: logistics and supplies ordering for City Covenant office, staff City Covenant front desk for assigned hours, coordinate with assigned volunteers staffing the front desk
  • Staff Redwood office for assigned hours, being available for walk-in or scheduled appointments
  • Intake: Conduct general needs assessments and in-depth wellness assessments, then complete enrollments or referrals with eligible program participants
  • Application assistance for accessing community resources and services and referrals to other programs and resources where application assistance is not needed
  • Client notes, database entries, internal and external referrals with follow-up
  • Regularly update I&W department on new or changed community resource to add to resource lists
  • Promote World Relief at community events
  • Facilitate and support a range of group-based educational activities or other community events. Some activities may be after normal business hours or over the weekend
  • Document and record plans, activities, outcomes and follow-up steps
  • Attend regular meetings and check-ins with the ambassador team and other World Relief teams as needed
  • Learn and be able to communicate grant objectives, and services available, following policies and procedures
  • Interpreting for newcomers participating in programs and services provided through World Relief
  • Other duties as assigned

Requirements:

  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church and broader community to impact vulnerable communities
  • Strong attention to detail and willingness to ask questions
  • Competent using computers and basic Microsoft program (word, excel, power point)
  • Able to work evenings or weekends (not more than twice a week)
  • Prior experience in a multicultural social services setting

Nice to have:

  • Ability to manage competing priorities
  • Professional communication skills (oral and written)
  • Commitment to Confidentiality and Professionalism
  • Teamwork
  • Initiative and Independent Work
  • Interpersonal Skills
What we offer:
  • competitive benefits package
  • employee discount program
  • Gold-level Cigna Healthy Workforce Designation
  • reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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