Resource Manager Jobs

STN Digital

Location:

Category:
IT - Administration

Contract Type:
Contract work

Salary:

30.84 - 44.23 USD / Hour

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Job Description:

Are you a person who loves turning chaos into clarity? Who loves connecting the right people to the right work? Who loves ensuring projects are run like a well-oiled machine? If so, this role was built for you. We’re looking for a Resource Manager who is passionate about capacity planning, operational efficiency and building scalable systems that support both the creative and client-facing sides of the business. You’ll be at the center of it all, working closely with Project Management, Creative, Production, Finance and Account Management teams.

Job Responsibility:

Build and maintain employee capacity forecasts - assigning resources, balancing workloads and tracking utilization targets
Partner with HR to source, recruit and onboard new Independent Contractors
Ensure the maintenance of onboarding and training materials for new resources
Collaborate with STN leadership on organizational changes and resourcing models
Partner with PM team to Implement process improvements and pilot changes to drive efficiency
Monitor client budget burn and offer solutions to improve profitability
Support pricing for new business proposals - maintain rate cards and margin guardrails
Serve as lead for operational platforms like Google Suite, Wrike, Harvest and more
Review and approve independent contractor invoices on a monthly basis and process monthly payrun reports for STN leadership
Create dashboards and operational reports
Deliver a reliable, agency-wide capacity and pricing engine that keeps employee utilization within target

Requirements:

Proven resource/capacity planning in a digital/creative agency or similar multi-discipline environment
Expert problem solver who enjoys tackling challenges
Strong financial fluency: pricing, rate cards, utilization, margin levers
invoice and timesheet reconciliation
Advanced knowledge of Google Sheets/Excel formulas, data analysis functions, scripting and modeling
comfort presenting projections to internal and client stakeholders
Passion for finding process efficiencies and automated solutions for recurring initiatives
Clear, concise communicator
confident facilitator able to influence across PM, Creative, Client Services, Finance, and HR
Ability to manage and prioritize workload independently with little to no oversight
Process design and documentation
data hygiene mindset
change management and training experience
High attention to detail
Bachelor’s degree in Business, Operations, Project/Resource Management, or equivalent experience
4–7 years in agency operations/resource management/traffic or delivery operations
multi-team (Client Services + Creative) exposure preferred

Nice to have:

Platform expertise: Wrike, Harvest, Google Workspace, Bill.com or similar platforms
Sound judgment on when to flex full-time staff vs. independent contractors
understanding of SOWs, scopes, and change-order mechanics
Experience building clients-facing pricing and managing internal budgets
Experience hiring, onboarding, managing independent contractors/freelancers in partnership with HR
People enablement: onboarding, training, and mentoring of project managers and independent contractors

What we offer:

Unlimited PTO, plus your birthday off
401(k) with company match up to 4%
Medical insurance, with STN covering 60% of the base plan
Dental and vision coverage available
12 weeks of paid parental leave
Paid sick leave and 9 paid company holidays
Work-life balance perks like ending one hour early every Friday (paid)
Wellness perks including a complimentary gym membership (24 Hour Fitness or ClassPass) and a paid 1-hour mental health break each week
Apple laptop and iPhone provided for work
Employee Assistance Program for confidential personal and professional support

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Parttime

Work Type:

Remote work

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Resource Manager