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Resource Manager

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STN Digital

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Location:

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Category:
IT - Administration

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Contract Type:
Contract work

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Salary:

30.84 - 44.23 USD / Hour
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Job Description:

Are you a person who loves turning chaos into clarity? Who loves connecting the right people to the right work? Who loves ensuring projects are run like a well-oiled machine? If so, this role was built for you. We’re looking for a Resource Manager who is passionate about capacity planning, operational efficiency and building scalable systems that support both the creative and client-facing sides of the business. You’ll be at the center of it all, working closely with Project Management, Creative, Production, Finance and Account Management teams.

Job Responsibility:

  • Build and maintain employee capacity forecasts - assigning resources, balancing workloads and tracking utilization targets
  • Partner with HR to source, recruit and onboard new Independent Contractors
  • Ensure the maintenance of onboarding and training materials for new resources
  • Collaborate with STN leadership on organizational changes and resourcing models
  • Partner with PM team to Implement process improvements and pilot changes to drive efficiency
  • Monitor client budget burn and offer solutions to improve profitability
  • Support pricing for new business proposals - maintain rate cards and margin guardrails
  • Serve as lead for operational platforms like Google Suite, Wrike, Harvest and more
  • Review and approve independent contractor invoices on a monthly basis and process monthly payrun reports for STN leadership
  • Create dashboards and operational reports
  • Deliver a reliable, agency-wide capacity and pricing engine that keeps employee utilization within target

Requirements:

  • Proven resource/capacity planning in a digital/creative agency or similar multi-discipline environment
  • Expert problem solver who enjoys tackling challenges
  • Strong financial fluency: pricing, rate cards, utilization, margin levers
  • invoice and timesheet reconciliation
  • Advanced knowledge of Google Sheets/Excel formulas, data analysis functions, scripting and modeling
  • comfort presenting projections to internal and client stakeholders
  • Passion for finding process efficiencies and automated solutions for recurring initiatives
  • Clear, concise communicator
  • confident facilitator able to influence across PM, Creative, Client Services, Finance, and HR
  • Ability to manage and prioritize workload independently with little to no oversight
  • Process design and documentation
  • data hygiene mindset
  • change management and training experience
  • High attention to detail
  • Bachelor’s degree in Business, Operations, Project/Resource Management, or equivalent experience
  • 4–7 years in agency operations/resource management/traffic or delivery operations
  • multi-team (Client Services + Creative) exposure preferred

Nice to have:

  • Platform expertise: Wrike, Harvest, Google Workspace, Bill.com or similar platforms
  • Sound judgment on when to flex full-time staff vs. independent contractors
  • understanding of SOWs, scopes, and change-order mechanics
  • Experience building clients-facing pricing and managing internal budgets
  • Experience hiring, onboarding, managing independent contractors/freelancers in partnership with HR
  • People enablement: onboarding, training, and mentoring of project managers and independent contractors
What we offer:
  • Unlimited PTO, plus your birthday off
  • 401(k) with company match up to 4%
  • Medical insurance, with STN covering 60% of the base plan
  • Dental and vision coverage available
  • 12 weeks of paid parental leave
  • Paid sick leave and 9 paid company holidays
  • Work-life balance perks like ending one hour early every Friday (paid)
  • Wellness perks including a complimentary gym membership (24 Hour Fitness or ClassPass) and a paid 1-hour mental health break each week
  • Apple laptop and iPhone provided for work
  • Employee Assistance Program for confidential personal and professional support

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Parttime
Work Type:
Remote work
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