Resource Manager Job at AKQA (Amsterdam)

Job Description

At AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients. Working alongside Department Leads, the Resource Manager is responsible for overseeing the resource pool for AKQA Amsterdam across permanent, freelance and outsourced partner staff, ensuring it aligns with current and future client needs achieving high utilisation across the team. You will partner with Client Services and Project Management to effectively plan and allocate talent, shaping teams that respond to project demands while supporting the growth and development of individuals. You’ll play a central role in ensuring efficient and proactive resource planning, coordinating freelance needs, and managing team capacity across international projects. Located on the Nieuwe Herengracht in central Amsterdam, you will also have access to our diverse network of specialists by collaborating across our European, Middle East and South African studios. You will work in an environment which fosters a meritocratic culture and encourages ownership, and you will be surrounded by some of the brightest minds in their fields.

Job Responsibility

Resource Management & Allocation: act as the primary point of contact for all resource requests and day-to-day resourcing needs
Input and maintain all project bookings, approved absences, and resource allocations in the system
Match resource requests to skill sets, considering individual capabilities and career goals
Share and communicate capacity and resourcing needs across the AKQA and broader WPP network, especially within European studios
Prepare for and lead weekly resourcing meetings with Project Leads and Department Leads, identifying current and upcoming needs, risks, and potential conflicts
Forecasting & Planning: work with Project Leads, Client Services, and Department Leads to maintain a 2-month forecast of resource demand and staffing needs
Handle all queries related to timing, allocation, skill shortages and prioritisation of resources, resolving overlaps or bottlenecks with the support of Department Leads
Freelancer Coordination: Identify freelance requirements in collaboration with team leads, source and vet freelance talent alongside managing the booking process
Process & Reporting: continuously assess and improve resourcing processes and best practices
Follow up on weekly timesheet completion and ensure accurate data entry, and work with leadership to report on resource plans, utilisation forecasts, and freelance costs

Requirements

Proven experience in operations, traffic, or resource management within a fast-paced digital or creative agency environment
Strong understanding of project lifecycles, creative workflows, and delivery processes, with the ability to interpret briefs, identify dependencies, anticipate risks, and ensure projects are staffed appropriately to meet client expectations
Demonstrated ability to forecast, plan capacity, and identify both short- and long-term resourcing needs or skill gaps, developing and implementing effective strategies to address them
Proficient in using resource management tools such as Workbook or similar systems, with strong reporting, planning, and administrative capabilities
Exceptionally organised and detail-oriented, with the ability to manage multiple complex workstreams and shifting priorities in a fast-paced environment
Self-motivated and proactive, taking initiative and working independently while remaining aligned with team and business objectives
Committed to continuous improvement, with a process-driven mindset and a proven ability to refine workflows and enhance operational efficiency
Capable of balancing strategic thinking with hands-on execution, maintaining both a high-level overview and attention to critical detail
Excellent interpersonal and communication skills, with the ability to present ideas clearly, influence stakeholders, and collaborate across disciplines
Skilled in negotiation and conflict resolution, with a calm, empathetic approach to managing competing priorities and resolving tensions constructively
Strong team orientation, with a focus on aligning individual capabilities and aspirations with project needs and business goals
Adaptable and resilient, comfortable navigating ambiguity and change while maintaining clarity, focus, and momentum under pressure

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