Resource Manager Job at Baker McKenzie Italy (London)

Resource Manager

Baker McKenzie Italy

Location:
United Kingdom , London

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Resource Manager will manage all aspects of resourcing across the department to support the achievement of business objectives, balancing client requirements with individual career development and aspirations. The role-holder will take full end-to-end accountability for resource management, combining the development and delivery of new initiatives with hands-on ownership of day-to-day resourcing activities at a detailed operational level. Working closely with Department Managers, Practice Group Leaders, other Resource Managers and the Business Manager, the role-holder will support the firm’s commitment to high organizational performance and a diverse and inclusive culture. They will report directly to the Senior Business Manager and provide resourcing support across the entire department. This is a highly people-focused role, underpinned by strong, effective working relationships with colleagues at all levels throughout the department.

Job Responsibility:

Build and maintain detailed knowledge of the Practice Group’s work, workflows, client demands, and resourcing requirements
Liaise with Partners and Associates to understand client needs and wider business priorities to enable effective and timely resourcing decisions
Develop a strong understanding of individual skills, experience, development needs, and personal and professional aspirations, and apply this insight to work allocation decisions
Act as the central point of accountability for all work allocation across the department on behalf of the Partners
Allocate work fairly, consistently, and transparently, ensuring alignment with the firm’s diversity and inclusion objectives
Apply commercial judgment to work allocation, promoting appropriate leverage, efficient staffing models, and alternative delivery options including the use of low-cost centers
Develop, manage, and continuously improve work allocation tools and processes to support effective resourcing
Forecast individual and team activity by analysing resourcing and time recording data, identifying discrepancies, and escalating issues where required
Monitor chargeable hours, utilisation, and capacity by individual, grade, and team, and work with individuals to improve productivity where required
Identify and escalate potential under-utilisation or over-utilisation risks to Partners and management, recommending corrective actions
Manage and promote compliance with the department’s timesheet policies by encouraging best practice, raising awareness, and delivering training
Coordinate absences including holidays, special leave, and unpaid leave, working with Talent and other stakeholders to ensure resourcing continuity
Support initial ATP requests by working with Talent and Business Development stakeholders to develop preliminary business cases before escalation to the Business Manager
Coordinate non-billable commitments with Partners and relevant stakeholders to ensure appropriate visibility and resourcing balance
Support joiner, leaver, and returner processes by facilitating onboarding, workload transition, and work reallocation
Assess and plan future resourcing requirements in conjunction with the Business Manager, using projected workflows and wider business needs
Produce and analyse business forecasts including chargeable hours, utilisation, and headcount against budget, and drive actions to support performance outcomes
Ensure utilisation and performance drivers are accurately reflected in the firm’s performance management processes, working closely with HR and other stakeholders
Act as a visible and accessible presence across the department, providing a real-time and accurate view of capacity, demand, and activity
Serve as the go-to subject matter expert for work allocation, resourcing systems, tools, and processes
Produce accurate, timely, and commercially focused management information for the department, highlighting trends, risks, and opportunities
Drive continuous improvement and innovation in resourcing practices to support departmental and firm-wide performance objectives
Collaborate with Finance, Talent, Business Development, and other key functions to support business performance and recruitment-related business cases
Design and implement scalable, transferable, and efficient systems, tools, and processes that can be adopted across the department and wider office
Promote and champion workforce mobilisation across the region to optimise resourcing flexibility
Share knowledge, insights, and best practice across the department and the wider business

Requirements:

Extensive experience with established resource management across one or more professional services organisations
Comfortable launching a new role and service, drawing on best practice and operating without existing structure
Motivated by the day to day 'doing' of resource management, covering all levels of detail, and making a continuous positive difference to the business performance
An interest in innovation, and exploiting technology to keep the focus on leading the field, not following
Respects and enjoys the diversity of cultural, social and academic backgrounds found in the Firm

Nice to have:

Prior experience in a resource management, manpower/workforce planning or similar role is critical - ideally within a large professional or corporate environment
Outstanding stakeholder engagement skills at all levels, the ability to build relationships quickly and flex approach to be credible to a variety of audiences
Strong influencing skills at all levels
Good problem solver and decision maker - exercises good judgement, knows when to flag issues and when to deal with independently
Ability to work with tight deadlines in a fast moving environment - balancing competing demands
Excellent time management and organisational skills
Confident and resilient to deal with challenges - experience of conflict resolution
Commercial and risk focussed with good operational business acumen
Trusted advisor who provides balanced, pragmatic advice around manpower planning and resource management to the business
Proactive with a positive, flexible, assertive attitude
Strong IT skills – including data analytics in excel. Experience of working with resource management/manpower planning software would be advantageous

Additional Information:

Job Posted:
May 03, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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