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At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.
Job Responsibility:
Resource Management: Drive annual strategic planning process across the specific portfolio, including budget planning and management
Plan and schedule appropriate tax professionals to jobs and projects, based on capability and ensure KPIs are met
Utilization Reporting: Review resource utilization and trends to determine staffing requirements, forecasts and potential roadblocks. Analyze relevant data and provide timely reports and information to the management team
Resource Tracking: Maintain accurate records and database of clients and service team information
Continuous improvement and compliance: Identify opportunity to improve resource management process and operations and ensure compliance with company standard on resource allocations
Conflict resolution: Resolve resource booking conflicts and gathering requirements. Act as a resource management focal for the center
Stakeholders management: Engage senior leadership team periodically to understand priorities
Requirements:
Degree in any discipline, preferably Accounting, Statistics, Finance or Economics
Min 6-8 years of working experience in resource management or a similar role within a professional services firm is preferred
Strong written and verbal communication and interpersonal skills, as well as outcome focused and able to prioritize tasks effectively
Strategic thinking, data-driven decision making and agile
Ability to work independently and collaboratively in a fast-paced, dynamic environment
Experience with process improvement and automation initiatives is a plus
A self-starter and someone who actively fosters a culture of inclusion, integrity, respect and fair treatment and ensuring a positive and supportive environment for all team members
Nice to have:
Experience with process improvement and automation initiatives is a plus
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