Resource Assistant

• Act as the primary first point of contact for Sales and Technical teams for equipment inquiries, availability checks, and order feasibility
• Review customer inquiries and translate requirements into internal material and build assessments
• Confirm inventory availability, lead times, and build paths in coordination with Planning, Procurement, and PSD
• Provide timely, accurate responses to Sales to support quoting, order placement, and customer commitments
• Support active orders through fulfilment, proactively identifying and communicating risks, delays, or alternative solutions
• Monitor stock levels and reservations to ensure material is available for confirmed and upcoming orders
• Identify shortages, excesses, or conflicts arising from reservations, transfers, or re work activities
• Support inventory optimization by enabling reuse, re deployment, or substitution where appropriate and approved
• Own execution of all inter location material transfers (FMT in / FMT out) from the Nisku facility to other company's locations
• Coordinate closely with the warehouse and Import/Export teams to ensure accurate documentation, compliance, and timely shipment
• Ensure critical transfers are clearly flagged and aligned with revenue or operational priorities
• Track and follow up on transfers to completion, maintaining visibility for stakeholders
• Provide operational support during peak periods, month end, and defined on call coverage windows
• Support urgent customer and field requests outside standard hours as required
• Maintain continuity of operations during holidays and high activity periods
• Execute all activities in accordance with the company's policies and processes, using SAP and other enterprise systems
• Ensure data accuracy in material movements, orders, and reservations
• Maintain a clear audit trail for material decisions, transfers, and inventory changes

• Strong understanding of inside sales, supply chain execution, and material coordination in an operations environment
• Ability to manage multiple competing priorities with a high level of accuracy and urgency
• Strong communication skills, with confidence working across Sales, Engineering/TLM, Operations, Warehouse, and Logistics teams
• Detail oriented, proactive, and comfortable identifying risks and proposing solutions

Working knowledge of SAP and material planning concepts