Resorts Contact Center Agent

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner
• Ensure guest information is entered accurately
• Enter and maintain credit card details in a secure and confidential process
• Make people happy by providing memorable service that builds long-lasting relationships
• Identify the needs of the guest, clarify information, and provide solutions to their problems
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone
• Make our guests happy by delivering memorable experiences and helping them create lifelong memories
• Gain skills, knowledge and experience that will benefit your future

• Ability to provide exceptional customer service with a passion to help guests from all over the world
• Excellent communication and active listening skills
• Must be able to multi-task and work in a loud, fast-paced environment
• Self-starter and ability to work efficiently with minimal supervision
• Must maintain professionalism and confidentiality
• Open availability to include working weekends, nights, and holidays
• Must have computer literacy and ability to type a minimum of 25 wpm
• Experience with general office environment
• Must be 18+ years of age
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

Preferred experience in a resort, call center or an attraction setting

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided
• Room for growth and advancement with the possibility of year-round agent and leadership roles