Resort Manager

• Proven operator with experience in a high-performing property and/or resort destination experience
• Values-driven leader who ‘starts with the heart’ and understands the importance of “Pura Vida” for both employees and guests
• Effective at leading a large team, including seasonal team members, in a high-volume environment whilst driving quality
• Experience with large capital project management
• Proven results in guest experience, driving quality and innovation in a Forbes 5-Star environment
• Hands-on ability to coach junior leaders to achieve goals in people, product and profit
• Adept at supporting the GM with strategic responsiveness and critical thinking
• Comfort working within an environment with multiple stakeholders and constantly evolving objectives
• Ability to actively build relationships within the Peninsula among homeowner/ members and ownership entities
• Preference for food and beverage background
• Spanish language required
• Culture carrier
• ability to not only drive FS culture but also understand and embrace Costa Rican culture including “Pura Vida”
• Innovative thinking that drives high touch and world class capital projects
• Strong ability to drive margins, manage labor and expenses while exceeding guest experience metrics
• The capability to understand the nuances and sensitivities between the different users of the resort (guests/residents) and work in tandem with Peninsula Ownership to provide exceptional service to all
• Ability to effectively coach and manage both tenured and seasonal employees
• Ability to motivate and inspire leaders and line employees
• Exceptional personal presence with employees and guests
• highly engaged in day-to-day operations
• Exhibits a composed and consistent demeanor at all times – emotional maturity with strong EQ
• Build strong relationships with return guests, Elite guests, VIP's and residents
• An eye for detail for service standards and relentless drive to maintain product
• Proven track record of improving Qualtrics, Forbes and LQA
• A demonstrated ability to be creative and innovative in their approach to product and service
• Great eye for design and style
• Proven ability to enhance operating revenues through F&B, Spa and other operating departments
• The ability to manage labor expenses in a fixed-employee contract environment without compromising guest and employee experience
• A demonstrated skill to interpret and analyze financial reports and take necessary actions
• Takes initiative and reacts quickly to changing business environment

Preference for food and beverage background