Resort Manager

• Fluent in Spanish
• Previous experience as a Resort Manager in a significant Latin American market with a highly recognized brand
• Good understanding of Mexican labor laws, unions and overall local business climate
• Ability to represent owners interests at the HOA and Local Associations in the absence of the GM
• Ability to create a strong relationship with the local authorities and key constituencies
• Prior experience in leading and managing Capital Projects
• Ability to effectively manage relationship and expectations of owners who are relentlessly focused on top-line revenues and profitability
• Exceptional personal presence with guests, employees and homeowners
• A demonstrated ability to be creative and adapt to both the National and International markets
• Involvement in the local community and Master Development activities
• Capable of effectively communicating/influencing all levels of constituencies
• A proven track record of management coaching and development: particularly DOR, DORS, Dir. of Spa Director of Security
• Ability to motivate and challenge the employees to deliver exceptional guest and homeowner experience
• Good understanding of union environment and effective partnership with P&C on business/labor issues
• Be effective at creating and maintaining a culture of learning and development among the employees
• An unrelenting focus on details in all areas
• Deep understanding of service standards necessary to maintain/improve the current awards and LQA/Forbes scores
• Ability to drive service in the resort which will improve the guest experience
• Strong business acumen and full understanding of revenue management, market segments, and cost controls of all expenses
• Creativity on driving ancillary revenues
• Demonstrated ability to effectively communicate with owners on hotel financial results or trends
• Direct involvement with DOF on financial reports on 11 entities managed by the property
• Ability to understand the intricacies of Resort, Golf, Retail, cross utilize resources with Naviva and 3 HOAs on one another

Prior experience would be an advantage