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Resort Manager

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Four Seasons

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Location:
United States of America , Kapolei, Hawaii

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

235000.00 - 245000.00 USD / Year
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Job Description:

The Resort Manager will lead the Four Seasons Oahu, a luxury resort on Oahu's western coast, focusing on product innovation, service delivery, financial performance, and stakeholder management while embracing Hawaiian culture.

Requirements:

  • Intellectual and emotional maturity
  • Ability to effectively meet expectations with multiple stakeholders, including owners, clientele, and team
  • Strong preference in someone who has undergone renovations as the resort has active renovations and capital projects taking place
  • Focus on constant improvements and upkeep needed for a 30-year old building
  • Ability to manage FFE/Capex reserve – identifying projects impacting both guest and employee experiences and reviewing with Capital committee for approvals and planning
  • Ability to fluidly work with a dynamic Ownership group that is a local multi-generational family business that is heavily integrated with the local community
  • Retain non-union status of the property
  • Ability to manage up as well as down very effectively
  • Be a leader in the community
  • Ability to embrace the Hawaiian Culture and support sense of place initiatives at both Guest and Employee Levels
  • Ability to be highly flexible in a constantly changing operating environment, communication with our employees, guests, and ownership
  • Role model of Evolve Leadership Behaviors, inspirational and motivation leader for a high performing team
  • Good, pro-active, strategic thinker, with the ability to treat the business as if their own while being aware of needs of all stakeholders
  • Ability to be a driver of all property initiatives-hygiene related, environmental and sustainability
  • Hands-on approach while empowering leaders with a sense of high trust
  • Experience in partnering with third-party restaurant operator
  • Exposure to exclusive resort buyouts while managing a transient market with the ability to create activations and thrive in a high-volume property
  • Ability to quickly build rapport with key stakeholders (Owners/Local community leaders/Ko Olina Resort Association)
  • Ability to understand and connect to the Hawaiian culture in all aspects of the employee experience
  • Model great places to work environment
  • Ability to create a sustainable culture of learning and development for all employees
  • Ensure Best in Class Luxury Product with a relentless eye for product, service detail and product maintenance
  • Ensure relationships with Elite Guests, HRG and Preferred Partners are Exceptional – guest connection is essential
  • Passionate about driving product innovation and service delivery in a competitive market where all brands are represented
  • Ability to understand the complexity of an operation that manages a high group market while maintaining a steady leisure market and how to yield to the optimum level
  • Ability to operate financially from putting yourself in the shoes of the owner and adapt procedures accordingly
  • Strong business acumen
  • full understanding of revenue management, market segments, labor and cost controls of all expenses
  • Demonstrate ability to effectively communicate with owners on hotel financial results or trends

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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