Resort Manager Job at Four Seasons (Samaná)

Resort Manager

Four Seasons

Location:
Dominican Republic , Samaná

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Owner: Grupo Cisneros Opening Date: Q2 2027 # of Rooms: 93 rooms (64 Guestrooms & 29 Suites) Residential: 25 Residential Units Unique Resort Elements: Tropicalia, a sustainable, LEED Design resort, environmental and social management systems are guiding the Resort’s design, construction and operation from biodiversity to waste and water management, air quality and greenhouse gas emissions. It is a Luxury destination located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. The project will combine the globally renowned hospitalhity and service of Four Seasons and Cisneros’ decades of business and investment in the Dominican Republic, Latin America and the United States. With construction underway, the project is slated to open in 2026. Interior Designer: Isay Weinfeld F&B: Victor Levy Architect: Gensler

Job Responsibility:

A decisive operational leader responsible for the day‑to‑day excellence of all resort operations, ensuring the property’s service, culture, and performance remain aligned with Four Seasons standards
A strategic operator who brings key stakeholders together, maintaining operational focus, communication flow, and alignment as the resort transitions from pre‑opening to full operation
Skilled in navigating complex environments, anticipating challenges, and implementing systems and structures that ensure consistency and readiness across Rooms, F&B, Residences, Spa, Recreation, and Heart of House departments
Strong communicator with the ability to adapt to multiple stakeholders including ownership, corporate, local partners, and government representatives
Acts as a powerful brand ambassador, reinforcing Tropicalia’s identity as a purpose‑driven, sustainable luxury resort rooted in Dominican culture and community partnerships
Demonstrates agility and operational innovation required for a pre‑opening in a developing luxury market
Embodies a strong guest‑centric philosophy, setting the tone for service excellence and personalized luxury experiences throughout the resort
Maintains an on‑the‑floor leadership presence, fostering genuine engagement with guests, employees, owners, and the local community
A role model of Four Seasons’ Evolve Leadership Behaviors, inspiring teams through authenticity, visibility, and integrity
Serves as a culture carrier ensuring that empathy, respect, warmth, and the Golden Rule define the workplace environment
Naturally connects with employees and local community members, fostering trust and a sense of belonging
A dedicated developer of people who excels in emerging markets, where foundational luxury training and long‑term talent growth are essential
Experienced in coaching junior leaders, building confidence, and nurturing future local Dominican leaders
Capable of navigating seasonal and international staffing models while championing diversity & inclusion
Empowers teams to execute the opening critical path, ensuring readiness, accountability, and operational discipline
Advocates for training programs that elevate luxury standards in a market where exposure to high‑end hospitality remains limited
Demonstrates the ability to elevate and maintain Four Seasons brand standards while authentically integrating local Dominican culture into product and service design
Innovates and enhances the guest experience across all operational areas including Rooms, F&B, Spa & Wellness, Recreation, Residences, and the broader lifestyle offering
Drives the creation of best‑in‑class F&B programs that bring energy and identity to the resort leveraging extensive experience in restaurant, bar, and culinary operations
Ensures Rooms operations deliver personalized luxury, flawless execution, and memorable arrival, stay, and departure experiences for both guests and residence owners
Partners with Spa and Wellness teams to design experiences that align with Tropicalia’s sustainability and regenerative hospitality ethos
Activates the resort year‑round, ensuring programming, culinary experiences, and recreation offerings remain engaging and differentiated
Understands the nuances of residential operations, owner expectations, and lifestyle services ensuring seamless integration between hotel and residences
Utilizes storytelling and social media engagement to strengthen the resort’s brand narrative and sense of place
Brings strong commercial acumen with an operator’s discipline, ensuring efficiency and quality across all resort divisions
Demonstrates an entrepreneurial mindset, aligning operational decisions with ownership priorities and long‑term business performance
Skilled in linking daily operational activities with broader business plans, goals, and proforma expectations
Ensures Rooms, F&B, Spa, Retail, and Residences operate with strong financial discipline while maintaining exceptional guest experience
Understands revenue management, spa and restaurant marketing, and luxury guest segmentation for a Caribbean resort
Makes strategic decisions amid uncertainty, adjusting labor planning, cost structures, and service models to protect the bottom line
Maintains awareness of local economic dynamics, seasonal shifts, and competitive influences to drive sustained profitability

Requirements:

Strong communicator who speaks fluent Spanish and English
Previous opening and resort experience strongly preferred
Proven project management skills
Ability to create exceptional guest experiences in the Dominican Republic, for both the Resort and Residential experience
Four Seasons brand ambassador with a strong understanding of social & environmental Governance
A decisive operational leader responsible for the day‑to‑day excellence of all resort operations, ensuring the property’s service, culture, and performance remain aligned with Four Seasons standards
A strategic operator who brings key stakeholders together, maintaining operational focus, communication flow, and alignment as the resort transitions from pre‑opening to full operation
Skilled in navigating complex environments, anticipating challenges, and implementing systems and structures that ensure consistency and readiness across Rooms, F&B, Residences, Spa, Recreation, and Heart of House departments
Strong communicator with the ability to adapt to multiple stakeholders including ownership, corporate, local partners, and government representatives
Acts as a powerful brand ambassador, reinforcing Tropicalia’s identity as a purpose‑driven, sustainable luxury resort rooted in Dominican culture and community partnerships
Demonstrates agility and operational innovation required for a pre‑opening in a developing luxury market
Embodies a strong guest‑centric philosophy, setting the tone for service excellence and personalized luxury experiences throughout the resort
Maintains an on‑the‑floor leadership presence, fostering genuine engagement with guests, employees, owners, and the local community
A role model of Four Seasons’ Evolve Leadership Behaviors, inspiring teams through authenticity, visibility, and integrity
Serves as a culture carrier ensuring that empathy, respect, warmth, and the Golden Rule define the workplace environment
Naturally connects with employees and local community members, fostering trust and a sense of belonging
A dedicated developer of people who excels in emerging markets, where foundational luxury training and long‑term talent growth are essential
Experienced in coaching junior leaders, building confidence, and nurturing future local Dominican leaders
Capable of navigating seasonal and international staffing models while championing diversity & inclusion
Empowers teams to execute the opening critical path, ensuring readiness, accountability, and operational discipline
Advocates for training programs that elevate luxury standards in a market where exposure to high‑end hospitality remains limited
Demonstrates the ability to elevate and maintain Four Seasons brand standards while authentically integrating local Dominican culture into product and service design
Innovates and enhances the guest experience across all operational areas including Rooms, F&B, Spa & Wellness, Recreation, Residences, and the broader lifestyle offering
Drives the creation of best‑in‑class F&B programs that bring energy and identity to the resort leveraging extensive experience in restaurant, bar, and culinary operations
Ensures Rooms operations deliver personalized luxury, flawless execution, and memorable arrival, stay, and departure experiences for both guests and residence owners
Partners with Spa and Wellness teams to design experiences that align with Tropicalia’s sustainability and regenerative hospitality ethos
Activates the resort year‑round, ensuring programming, culinary experiences, and recreation offerings remain engaging and differentiated
Understands the nuances of residential operations, owner expectations, and lifestyle services ensuring seamless integration between hotel and residences
Utilizes storytelling and social media engagement to strengthen the resort’s brand narrative and sense of place
Brings strong commercial acumen with an operator’s discipline, ensuring efficiency and quality across all resort divisions
Demonstrates an entrepreneurial mindset, aligning operational decisions with ownership priorities and long‑term business performance
Skilled in linking daily operational activities with broader business plans, goals, and proforma expectations
Ensures Rooms, F&B, Spa, Retail, and Residences operate with strong financial discipline while maintaining exceptional guest experience
Understands revenue management, spa and restaurant marketing, and luxury guest segmentation for a Caribbean resort
Makes strategic decisions amid uncertainty, adjusting labor planning, cost structures, and service models to protect the bottom line
Maintains awareness of local economic dynamics, seasonal shifts, and competitive influences to drive sustained profitability

Additional Information:

Job Posted:
May 10, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Job Link Share:

Resort Manager

Four Seasons

Location:
Dominican Republic , Samaná

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 10, 2026

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