Resort Front Desk Agent Job at Fairmont Grand Del Mar (Scottsdale)

Front Desk Agent

The Front Desk Agent is the first point of contact for guests, responsible for d...

Location

United States , Houston

Salary:

Not provided

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

Previous experience in front desk operations, preferably in a luxury hotel or resort environment
Excellent guest service, communication, and interpersonal skills
Proficiency with property management systems (PMS) and standard office software
Ability to remain calm and professional under pressure
Strong attention to detail and organizational skills
Flexible schedule, including nights, weekends, and holidays
Ability to stand for extended periods and perform light lifting as needed
Manual dexterity for operating computers, phones, and office equipment

Job Responsibility

Welcome and check in guests efficiently, ensuring a smooth and personalized experience
Handle check-out procedures, including billing, payment processing, and guest inquiries
Provide information about hotel services, amenities, dining options, and local attractions
Respond promptly to guest requests, concerns, or complaints, ensuring resolution in line with luxury service standards
Maintain accurate guest records and reservations in the property management system (PMS)
Coordinate with housekeeping, concierge, and other departments to meet guest needs seamlessly
Handle phone calls, emails, and in-person inquiries professionally and courteously
Uphold security procedures, ensuring guest safety and privacy at all times
Assist in upselling room upgrades, packages, and hotel services
Maintain a clean, organized, and welcoming front desk area

What we offer

Competitive pay
Hotel room discounts with our Crescent managed properties across North America for you and your family members
Excellent benefits plans for eligible associates and your family members
Paid time off
Career development opportunities in a luxury hospitality environment
Free meals
Free parking

Fulltime

Assistant Front Desk Manager

Assistant Front Desk Manager role at the new Four Seasons Resort on Shura Island...

Location

Saudi Arabia , Red Sea

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Experience in a supervisory or leadership role at the Front Desk in a luxury hotel or resort environment
A hands-on, guest-focused approach with strong leadership and problem-solving skills
Pre-opening experience is an advantage
Excellent communication, interpersonal, and organizational skills
Fluency in English & Arabic is required
Bachelor’s degree, preferably in Hospitality Management
Minimum of 2 years’ experience in a 5-star hotel or resort Front Office department
Strong working knowledge of hotel property management systems
A proactive and adaptable attitude with the ability to remain calm under pressure
Excellent attention to detail and guest service standards

Job Responsibility

Supervise the Front Desk team to ensure smooth and efficient guest check-in and check-out procedures
Support the Front Office Manager in managing daily operations, scheduling, team development, and service standards
Resolve guest concerns and requests promptly with genuine care and effective service recovery
Ensure all guest preferences and special requests are accurately recorded and communicated across departments
Oversee training and mentoring of Guest Services Agents and support team members in daily duties
Assist in the development of front desk procedures and systems in preparation for the resort opening
Collaborate closely with Housekeeping, Concierge, Guest Experience, and other departments to ensure a flawless guest journey
Handle VIP arrivals and special occasions with personalized attention and elevated service
Monitor guest satisfaction scores and contribute to strategies for continuous improvement

What we offer

Competitive salary in a tax-free environment
Housing and transportation
30 days of vacation plus public holidays
Paid home leave tickets
Complimentary meals and uniform cleaning
Medical and life insurance
Employee Assistance Program and worldwide complimentary room nights
Opportunities for growth and development
Additional family benefits

Fulltime

Front Desk Agent

As a Front Desk Agent at Flamingo Resort & Spa, you are the first and last point...

Location

United States

Salary:

18.50 - 21.00 USD / Hour

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Previous customer service experience required
hotel front desk experience preferred
Experience with hotel property management systems (such as OnQ) preferred but not required
Strong communication and interpersonal skills with a guest-focused mindset
Ability to remain calm and professional in fast-paced or high-pressure situations
Must be flexible to work various shifts, including weekends and holidays
High school diploma or equivalent required
hospitality education a plus
Ability to stand for extended periods and lift up to 25 pounds occasionally

Job Responsibility

Greet guests warmly and provide a positive first impression of Flamingo Resort & Spa
Perform accurate and efficient guest check-ins and check-outs in accordance with brand and property standards
Handle guest inquiries, requests, and concerns promptly and professionally, escalating issues as needed
Process room assignments, payments, billing adjustments, and cash handling with accuracy
Maintain knowledge of hotel services, amenities, promotions, and local attractions
Communicate effectively with Housekeeping, Engineering, and other departments to support guest satisfaction
Monitor room availability, occupancy levels, and special guest requests, including VIPs and groups
Enroll guests in loyalty programs and promote brand initiatives as assigned
Follow all Flamingo Resort & Spa policies, procedures, safety guidelines, and code of conduct
Maintain a clean, organized, and professional front desk area at all times

What we offer

comprehensive health insurance
retirement plans
paid time off
on-site wellness programs
local discounts
employee rates on hotel stays
ongoing training and development opportunities

Fulltime

Front Desk Supervisor

Reporting to a team of Assistant Front Office Managers, the Front Office Supervi...

Location

Anguilla , West End

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent personality
Superior computer skills
Thorough understanding of room types, rates, occupancy and selling strategies
Attention to detail and accuracy
Previous experience with Opera
Previous supervisory experience in a luxury Resort preferred
High level of professionalism with a friendly and calm demeanor
Passion for providing best in class service
Ability to connect with guests by demonstrating the finer touches of luxury service

Job Responsibility

Supervise a team of Front Desk Agents and Front Desk operations during assigned shift to a consistently high standard
Ensure all communication channels operate flawlessly
Provide assistance to the Concierge team and other Bell Attendant to ensure the success of the Front Office operations

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Front Office Supervisor

The Front Office Supervisor supports the daily operations of the Front Office by...

Location

United States , Wisconsin Dells

Salary:

18.00 USD / Hour

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
hospitality or related degree preferred
Minimum 1–2 years of front desk or guest services experience in a resort or hotel environment required
prior supervisory experience preferred
Strong leadership, communication, and problem-solving skills
Proficiency in property management systems (Opera, LMS, or similar) and Microsoft Office applications
Excellent customer service and interpersonal skills with the ability to manage guest concerns effectively
Detail-oriented with strong organizational and multitasking abilities
Ability to work flexible shifts, including weekends, holidays, and evenings as needed

Job Responsibility

Supervise and support Front Desk Agents and Concierge during assigned shifts, ensuring smooth and efficient front office operations
Greet and assist guests with check-in, check-out, reservations, and inquiries with professionalism and warmth
Provide coaching, training, and feedback to team members to ensure service excellence and adherence to Dellshire Resort policies
Handle guest concerns and service recovery situations promptly and professionally, escalating complex issues when necessary
Verify and balance daily financial transactions, cash drawers, and shift reports
Coordinate with Housekeeping, Engineering, and other departments to ensure guest readiness and timely service delivery
Assist with staff scheduling and communicate any staffing or operational needs to the Front Office Manager
Maintain organization and cleanliness of the front desk area, ensuring a polished and welcoming environment
Ensure accuracy and compliance in guest information, billing, and resort procedures
Uphold confidentiality and safety protocols for all guest and resort information

What we offer

Comprehensive health, dental, and vision coverage
Paid time off and holidays
401(k) with employer match
Associate recognition programs
Exclusive discounts and family perks
Free employee meal daily

Fulltime

New