Resort Cleaning Assistant Manager Job at Butlin's (Skegness)

Accommodation Cleaning Assistant Manager

The Cleaning Assistant Manager will ensure the smooth delivery of their direct a...

Location

United Kingdom , Minehead

Salary:

Not provided

Butlin's

Expiration Date

Until further notice

Requirements

Operational knowledge in leading a cleaning or soft services team
Experience in leading teams in fast paced environments
Able to manage multiple priorities and adapt quickly to changing requirements
Experience in leading a mixture of permanent and temporary teams to deliver excellent standards
Flexible and 'hands on' approach
Skilled in time management and well organised
Pays attention to detail with good decision making
Clear and effective communication skills verbally and written
Cross-department collaboration

Job Responsibility

Accountable for cleaning activity and operation within their designated village/ area/ venue
Accountable for delivery of CAFF across accommodation area of responsibility
Manage team rotas and any agency required with a focus on RPRPRT and in line with budgets and payroll commitments in conjunction with the resort productivity team
H&S Compliance for your team members and awareness of risk management
Sets clear goals and expectations for direct team with a focus on performance management
Coaches, supports and develops team members to continually improve
Reviews Mobaro and auditing reports, acknowledges feedback and holds conversations with team to improve standards
Review of NPS/TI and guest feedback to understand village issues and work with the Accommodation Manager on plans to resolve issues with a pragmatic 'can do' approach
Ensure successful delivery of first 90 day programme for new team
Promotes the delivery of brand standards consistently

Fulltime

Assistant Manager, Resort Amenity Services

Location

United States , Orlando

Salary:

Not provided

Villatel

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required. Associate or bachelor’s degree in hospitality management, recreation, or related field preferred.
Previous experience in hospitality, recreation, waterpark operations, or guest services required. Supervisory or leadership experience preferred.
Strong leadership and interpersonal skills, with the ability to guide, motivate, and support a team in a fast-paced environment.
A genuine passion for hospitality and delivering exceptional guest experiences.
Excellent communication skills, with the ability to interact professionally with guests, team members, and leadership.
Strong problem-solving skills and the ability to make decisions quickly and effectively in a dynamic environment.

Job Responsibility

Oversee daily operations of all amenity spaces, including the waterpark, activities programming, and guest engagement areas, ensuring a safe, clean, and engaging environment for all guests.
Serve as the on-the-floor leader, maintaining strong visibility and presence while directing Amenity Team Members to ensure alignment with Villatel standards.
Provide leadership, direction, and support to team members, ensuring they are aligned, engaged, and delivering exceptional guest service.
Actively manage and adjust staffing deployment in real time based on guest flow, weather conditions, and operational needs.
Lead daily operational rhythm, including opening readiness, mid-day check-ins (Deep Dive), and closing procedures to ensure consistency and accountability.
Ensure all team members deliver exceptional hospitality aligned with the Villatel Experience Academy standards.
Act as the primary escalation point for guest concerns, resolving issues promptly, professionally, and with a guest-first mindset.
Proactively engage with guests to enhance their experience, identify opportunities, and create memorable moments.
Monitor guest feedback and communicate trends, wins, concerns, and opportunities to leadership.
Monitor all waterpark and amenity operations to ensure strict adherence to safety standards, policies, and emergency procedures.

Fulltime

Overnight Resort Assistant Manager

The Overnight Resort Assistant Manager (RAM) is an essential member of the Front...

Location

United States of America , Calistoga

Salary:

80000.00 - 85000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

1+ years of previous Rooms Division supervisory or management experience required
Experience in a luxury resort highly preferred
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Strong communication and interpersonal skills
Creates motivating work environment
Ability to multi-task in a high volume and demanding environment
Strong problem solving skills, ability to handle difficult situations and guests
Valid Driver’s License required and clean driving record
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization

Job Responsibility

Manages the Guest Relations and Guest Service Agents. Interviews, trains and provides real time feedback. Conducts Performance evaluations and disciplines staff when needed. Create and monitor schedules of staff and assist in processing payroll
Assist Residence Manager with Residential requests to ensure satisfaction
Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures and discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Guests and Groups. Welcome and escort VIP guests
Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, petty cash disbursements and direct billings. Checks cashier’s work at the end of the shift to ensure all transactions are reconcile with proper approvals and endorsements
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, assists customers in all inquiries in connect with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, on the phone, via email and Chat Messenger
Checks guests in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
Utilizes a variety of computer systems to check guest in and out, run daily reports and select and block rooms for arriving guests
Works harmoniously and professionally with co-workers, guests, clients, vendors, etc

What we offer

Competitive Salary & Benefits
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after 1 year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans

Fulltime

Splash Assistant Manager

The Assistant Manager for Splash will support the day-to-day management & operat...

Location

United Kingdom , Bognor Regis

Salary:

Not provided

Butlin's

Expiration Date

Until further notice

Requirements

NPLQ (or equivalent lifeguard qualification)
Experience in a leisure or pool environment
Experience supervising or leading a team
Strong understanding of pool safety and operations
Good communication and organisational skills
Ability to work shifts including evenings/weekends
Confident decision-making in fast-paced environments
Safety-first mindset
Visible and supportive leader
Calm under pressure

Job Responsibility

Support the day-to-day management & operation of the resort swimming pool and water-based facilities
Ensure a safe, clean and engaging environment for guests & team
Lead the front-line team
Maintain compliance with health and safety standards
Help deliver a high-quality guest experience
Support daily operation of all pool and water feature areas
Ensure adequate lifeguard and team coverage
Assist in planning rotas aligned to occupancy and demand
Monitor poolside standards including cleanliness, water quality and presentation
Respond quickly to operational issues

Fulltime

Hotel Food and Beverage Assistant Manager

Support and assist Hotel Food and Beverage Manager in daily operation, providing...

Location

United States , Carlsbad

Salary:

23.50 - 23.85 USD / Hour

Aramark

Expiration Date

Until further notice

Requirements

At least 2 years of progressive experience in food service leadership and a proven track record of success in Food and Beverage operations with full-service experience and additional bar experience is a plus
Demonstrated interpersonal and supervisory skills, with the ability to effectively manage staff and foster a positive work environment
Sufficient education to read, write, and use computer systems
Be able to work quickly and concisely under pressure
Available to work holidays and weekends as well as shorter or longer hours due to business volume
Able to pass a Food Handler certification exam
Frequent lifting, pushing, pulling, bending, squatting, and stooping
Expect constant walking and standing during shifts
Occasional crawling and climbing
Frequently lift and carry items weighing 20 to 40 pounds, including lifting trays over the shoulder

Job Responsibility

Support and assist Hotel Food and Beverage Manager in daily operation, providing direct support to the Front of House leadership team and all other responsibilities, standing in for them whenever necessary
Uphold the highest standards of customer service, ensuring the best possible experience for guests, with a special emphasis on making every child a hero at LEGOLAND California Resort
Lead by example, putting the customer first and delivering exceptional customer service
Frequently address guest concerns with empathy and clear communication
Step in to assist staff with any restaurant duties, including cooking, serving, bussing, hosting, bartending, dishwashing, cleaning, or any other necessary tasks
Build strong relationships with your workforce, being approachable and supportive
Effectively delegate various management responsibilities to restaurant leads
Assist with allergen and food preference requests from customers as needed
Understand and strive to achieve Key Performance Indicators (KPIs) goals
Utilize scheduling software to ensure restaurants are adequately staffed at all times

What we offer

Medical, dental, vision, and work/life resources
Retirement savings plans like 401(k)
Paid days off such as parental leave and disability coverage
Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works

Employee Welfare Assistant Manager

Are you excited about delivering the best employee experience to our internal gu...

Location

Mauritius , Beau Champ

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Six months to one-year previous experience in HR or hospitality is preferred with focus on employee housing
Great communication and problem-solving skills
Must be comfortable working independently
Knowledge of common administrative tasks and high proficiency in Microsoft Office
Excellent reading, writing and oral proficiency in the English language
Excellent organizational skills, high level of professionalism and integrity, while maintain confidentiality is essential
Welcoming and engaging with the ability to learn and grow
Ability to operate computer equipment, technology, and other HR databases (Workday experience preferred)
Ability to multi-task, work autonomously, and collaborate within a fast-paced environment
Speaking, writing and reading English is required

Job Responsibility

Communicate with tenants in both on-site and off-site housing
Assist with employee arrivals and departures in housing
Conduct monthly inspections of off-site housing in the Whistler community, with follow-ups as needed
Prepare tenancy agreements and coordinate bed assignments
Respond to day-to-day employee housing inquiries
Manage our property management system, ensuring accurate and up-to-date records
Coordinate maintenance and repairs for employee housing units
Monitor housing inventory and optimize occupancy
Ensure adherence to all employee housing policies and procedures
Develop initiatives to increase staff housing engagement and satisfaction

What we offer

Health Benefits after probationary period
Travel Plan and gas reimbursement
Employee theme recognition days and events - Employee of the Month, Years of Service celebrations, birthday events, etc
Complimentary meal per shift in our employee dining room
Paid time off
local leave and paid sick days
Excellent training and development program
Discovery Nights at Four Seasons worldwide
Local hotel benefits

Fulltime

Resort Cleaning Supervisor

The Resort Cleaning Supervisor is responsible for coordinating cleaning tasks wi...

Location

United Kingdom , Bognor Regis

Salary:

Not provided

Butlin's

Expiration Date

Until further notice

Requirements

Manage day-to-day cleaning operations across the resort including grounds and venues
Plan and allocate daily schedules, workloads, and priorities
Ensure all venues are covered by the right people in the right place at the right time
Ensure all areas of the resort are cleaned, maintained, and presented to agreed standards
Coordinate deep cleans, changeovers, and special cleaning projects
CAFF delivery across resorts
Lead, manage, and motivate cleaning teams
Manage rotas, attendance, performance, and staff cover
Support recruitment, induction, training, and ongoing development
Monitor cleaning standards through regular inspections and audits using Morabo

Job Responsibility

Delivery of CAFF
Guest NPS
Improving ENPS
Mobaro quality control checks and feedback conversations
Responsibility of impact on P&L
Responsibility for executing RPRPRT

What we offer

Operational knowledge in managing a cleaning or soft services team
Proven experience managing cleaning or housekeeping operations in a hotel, resort, or similar guest-facing environment
Strong people management and leadership skills
Clear and concise communication both verbally and written with ability to interact positively with colleagues of all levels
Knowledge of health and safety, COSHH, and hygiene standards
Excellent organisational and time management skills
Ability to work under pressure in a fast-paced, guest-focused environment
Ability to be flexible to changes

Fulltime

Buffets Assistant Manager

To support the day-to-day management of a high-volume resort food court in the d...

Location

United Kingdom , Minehead

Salary:

Not provided

Butlin's

Expiration Date

Until further notice

Requirements

Experience in a high-volume food service environment
Supervisory or team leadership experience
Strong organisational and communication skills
Understanding of food safety and hygiene standards
Ability to work in a fast-paced environment
Good problem-solving skills
Flexible to work shifts including evenings and weekends

Job Responsibility

Support daily operation of the food court and all outlets within it
Ensure service areas are fully prepared and staffed for trading periods
Monitor service flow and step in to resolve operational issues
Maintain high standards of cleanliness, presentation and food safety
Support peak service periods and high guest volumes
Assist with queue management and guest flow to enhance experience
Coordinate with kitchen and outlet teams to ensure smooth service
Supervise and support supervisors and team members on shift
Lead shift briefings and ensure clear communication
Support rota planning aligned to demand and budget

Fulltime

Select Country

Resort Cleaning Assistant Manager

Job Description

Job Responsibility

Requirements

Looking for more opportunities?