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Resort Assistant Manager

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Four Seasons

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Location:
Bahamas , Paradise Island Nassau

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Resort Assistant Manager oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. The Resort Assistant Manager also directs staff that performs the following duties and will also perform these duties on their own: Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Job Responsibility:

  • Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available
  • Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
  • Checks guest out of the hotel, preparing and explaining the bill
  • Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

Requirements:

  • Manages the staff at the Front Desk
  • Interviews, trains and schedules the staff
  • Conducts Performance Evaluations and disciplines staff when needed
  • Coordinates arrivals, departures and billing requirements with Sales and Catering Department
  • Assures that all financial and credit procedures are followed
  • Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available
  • Resolves customer complaints from all areas of the hotel
  • Checks guest in and out in an efficient and friendly manner
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
  • Check Housekeeping and Laundry on availability of supplies
  • Liaise with Executive Housekeeper, Director of Engineering, Director of Laundries, on any outstanding problems
  • During frequent rounds of departments, make notes of damaged equipment, blown bulbs water leaks, faulty air condition, needed drapery repair and areas that need to be painted
  • Check all public guest and staff washrooms
  • Check all floors have dirty trays and glasses removed
  • Accepts reservations, changes and cancellations in the absence of Reservations Department Staff
  • Can answer guest calls and direct them appropriately in the absence of a Communications Operator
  • Possess a legal ability to work in The Bahamas without sponsorship

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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