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Resort Assistant Manager

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Four Seasons

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Location:
United States of America , Kailua-Kona, Hawaii

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

73000.00 - 76000.00 USD / Year
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Job Description:

The Four Seasons Resort Hualalai is looking for a Resort Assistant Manager. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Rooms team, the Assistant Resort Manager works across disciplines to deliver an exceptional experience.

Job Responsibility:

  • Manages the staff at the Front Desk
  • Interviews, trains and schedules the staff
  • Conducts Performance Evaluations and disciplines staff when needed
  • Coordinates arrivals, departures and billing requirements with Sales and Catering Department
  • Blocks rooms for arrivals and ensures any discrepancies are resolved
  • Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
  • Assures that all financial and credit procedures are followed
  • Follows up on credit problems with Front Office Manager and/or Credit Manager
  • Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
  • Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
  • Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available
  • Responds swiftly and effectively in any hotel emergency or safety situation
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
  • Responds to all guest requests in an accurate and timely manner
  • Interaction with guest will be in person and by phone
  • Checks guest in and out in an efficient and friendly manner, using guest name whenever possible
  • Assures that guest is assigned type of room requested and the correct rate is charged
  • Arranges for luggage to be delivered to guest room
  • Issues correct keys to the guest
  • Checks out guest at end of stay
  • Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guests
  • Settles bill accurately through credit card or cash transaction
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests

Requirements:

  • Successful candidate must possess legal work authorization in United States
  • Previous Luxury Resort Supervisory experience preferred
What we offer:
  • An on-site Physical Therapist
  • 24-hour access to Indoor and Outdoor Gym
  • Holiday, Vacation & Sick pay
  • Robust Benefit Plan
  • Company Match 401K Plan
  • Laundered Employee Uniform
  • Free employee meals prepared by the Four Seasons Culinary ‘Ohana
  • Complimentary stays at Four Seasons Worldwide
  • Training and Development Opportunities
  • Employee Recognition Programs

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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