Resort Assistant Manager

• Oversees all Front Office operations, including Reception, Concierge, TSC, Guest Experience, and Bell teams
• Responsible for staff training, scheduling, and performance development
• Works closely with the Sales and Catering departments to manage guest arrivals, departures, and billing arrangements
• Ensures room blocks are accurately allocated and discrepancies are promptly resolved
• Reviews daily arrivals to guarantee personalized handling of VIPs, returning guests, and group bookings
• Enhances guest interaction by personally welcoming and bidding farewell to guests
• Proactively connects with guests in hotel outlets during breakfast, lunch, or dinner
• Ensures financial and credit compliance
• Reviews and approves paid-outs, rebates, petty cash, and direct billings
• Audits cashier transactions at the end of each shift
• Assumes full responsibility for guest and employee well-being, safety, and satisfaction in the absence of senior leadership
• Responds promptly and effectively to all emergencies or security situations

• Minimum 3–5 years’ experience in resort or hotel operations
• At least 1 year in a supervisory or assistant manager role
• Excellent written and verbal communication skills in English
• Additional language proficiency is a plus
• Exceptional leadership and interpersonal skills with the ability to inspire, guide, and develop a diverse and multicultural team
• Hands-on leader who leads by example and fosters the Four Seasons culture of warmth, collaboration, and continuous improvement

Additional language proficiency

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• 5 days work week