CrawlJobs Logo
Four Seasons Logo Four Seasons · Hospitality and Tourism

Resort Assistant Manager

United States of America, Maui Employment contract 77600.00 - 86000.00 USD / Year · Job Posted June 09, 2026
Apply Position
Job Link Share

Job Description

Supervises a given shift at the Front Desk. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Job Responsibility

  • Coordinates arrivals, departures and billing requirements with Sales and Catering Department
  • Blocks rooms for arrivals and ensures any discrepancies are resolved
  • Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
  • Assures that all financial and credit procedures are followed
  • Follows up on credit problems with Front Office Manager and/or Credit Manager
  • Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
  • Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
  • Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees when senior managers are not available
  • Responds swiftly and effectively in any hotel emergency or safety situation
  • Checks guest in and out in an efficient and friendly manner, using guest name whenever possible
  • Assures that guest is assigned type of room requested and the correct rate is charged
  • Arranges for luggage to be delivered to guest room
  • Issues correct keys to the guest
  • Checks out guest at end of stay
  • Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
  • Settles bill accurately through credit card or cash transaction
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Responds to all guest requests in an accurate and timely manner
  • Interaction with guest will be in person and by phone

Requirements

  • Two years previous hotel management experience, preferably in the front office
  • Requires a working knowledge of the Front Desk and Concierges aspect of Four Seasons services, policies or operations and general knowledge of Housekeeping, the hotel and area
  • Requires knowledge for the ability to operate computer equipment and the reservations system
  • The ability to read and speak English
  • Tuberculosis Clearance
  • Maui Liquor License

What we offer

  • Competitive salary & wages
  • Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
  • Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
  • Excellent Training and Development opportunities
  • Learning & Development Subsidy
  • Many career opportunities within the hotel and to other Four Seasons
  • Employee Travel Program
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meal and Paid Meal Break
Four Seasons - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Resort Assistant Manager

8 matching positions

Resort Assistant Manager

At Four Seasons Resort Sharm El Sheikh, the Assistant Front Office Manager plays...
Location
Location
Egypt , South Sinai
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a Front Office or Rooms Division leadership role within a luxury hotel or resort
  • Strong knowledge of front office operations, systems, and guest service standards
  • Excellent communication and interpersonal skills, with the ability to engage confidently with guests and team members
  • Proven leadership abilities with a hands-on approach to coaching, motivating, and developing teams
  • Strong problem-solving skills and the ability to remain calm and professional under pressure
  • High level of attention to detail and organizational skills
  • Fluency in English
  • additional languages are an advantage
  • Flexibility to work shifts, including weekends and holidays
  • A passion for hospitality and a commitment to delivering exceptional guest experiences
Job Responsibility
Job Responsibility
  • Support the Front Desk Manager in overseeing the daily operations of the front Office departments, to ensure a seamless guest experience
  • Lead, coach, and motivate the Front Office team to deliver personalized, high-quality service aligned with luxury hospitality standards
  • Handle guest inquiries, requests, and complaints professionally, ensuring prompt resolution and guest satisfaction
  • Monitor arrivals, departures, and room allocations to optimize occupancy and guest flow
  • Ensure all front office procedures, policies, and standards are consistently followed
  • Collaborate closely with Housekeeping, Reservations, and other departments to maintain smooth operations
  • Assist in training, scheduling, and performance management of team members
  • Analyze guest feedback and operational reports to identify opportunities for improvement
  • Maintain accurate records, reports, and billing processes in line with company policies
  • Act as Manager on Duty when required, ensuring the overall operation of the resort runs efficiently
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right

Resort Assistant Manager

Are you a hands-on hospitality leader with strong operational capability and a p...
Location
Location
Australia , Arrawarra
Salary
Salary:
Not provided
mynrma.com.au Logo
My NRMA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous leadership experience is essential, ideally within tourism, hospitality, accommodation or a similar operational environment
  • Demonstrated experience overseeing grounds, maintenance, trades or asset-focused teams (or working closely with them)
  • Experience as an Assistant Manager, Operations Manager, Head of Department or similar role
  • Strong people leadership skills, with the ability to lead by example and remain visible on the ground
  • Confidence working with employment awards, rosters and wage management
  • A practical, solutions-focused mindset and the ability to adapt in a fast-paced, 7-day operation
  • Excellent communication skills, with the ability to engage team members, guests and stakeholders at all levels
  • Experience in food & beverage or events is beneficial, but not essential
Job Responsibility
Job Responsibility
  • Supporting the General Manager in the overall operation and performance of the resort
  • Providing day-to-day oversight across all departments
  • Leading daily operational rhythms, including HOD check-ins and cross-department coordination
  • Jumping in operationally as needed to support teams during peak periods or absences
  • Assisting with wage forecasting, rostering and cost control to ensure budgets are met
  • Supporting recruitment, onboarding and on-the-job training across departments
  • Acting as the GM's delegate during days off or periods of leave
  • Liaising with the GM on maintenance issues, repairs, contractor management and improvement projects
  • Promoting a strong safety culture for guests, team members and contractors
  • Monitor and maintain a high standard of safety of all guests, visitors and employees
What we offer
What we offer
  • Progressive flexibility, leave and well-being benefits to balance all of life's priorities
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Discounts on a range of NRMA personal insurance products including car, home & travel
  • Grow, progress or relocate your career and move around the NRMA Group or different locations with us
  • Fulltime
Read More
Arrow Right

Resort Assistant Manager

The Resort Assistant Manager oversees the Front Desk operations and acts as the ...
Location
Location
Thailand , Surat Thani
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have existing work authorization to work in the country of Thailand
  • Proven experience in a similar role within a luxury hotel or resort
  • Excellent communication, problem-solving, and guest service skills and a strong team player
  • Excellent personal presentation and interpersonal skills
  • Proficiency in hotel management software and systems
  • Warmth, care and genuine enthusiasm when dealing with guests and internal customers
  • Commitment to upholding Four Seasons Service and Culture standards
  • Ability to handle multiple tasks and remain calm under pressure
  • Ability to function effectively in an unsupervised environment
Job Responsibility
Job Responsibility
  • Effectively communicates all details to relevant department of seamless execution. Prepare the welcome card and personalized amenities
  • Deliver a personalized, memorable and unique experience to the designated guests. Welcome and meet guests upon arrival and escort them to the villa as well as connect with guest during stay and upon departure
  • Assist guest in all inquiries in connection with resort services. Is fully knowledgeable of all resort facilities, operations hours, key contact personnel, in-house events, directions as well as fire, safety and emergency procedure
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Actively offer service beyond guest’s expectation and ensure a memorable and personalized stay
  • Resolve guest complaints and find opportunities to recognize and personalize the service experience for all guests
  • Handle multiple tasks (Reception, Cashier, Concierge and Operator). Assist the team and buggy driver during crunch time
  • The ability to quote and be familiar with room and rate availability for current and future dates
  • The ability to accept reservations, changes and cancellations in the absence of reservations staff
  • The ability to select and block rooms for arriving guests
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right

Resort Assistant Manager

Oversees Front Office operations and serves as the Manager on Duty in the absenc...
Location
Location
Malaysia , Langkawi
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 3–5 years’ experience in resort or hotel operations
  • At least 1 year in a supervisory or assistant manager role
  • Excellent written and verbal communication skills in English
  • Additional language proficiency is a plus
  • Exceptional leadership and interpersonal skills with the ability to inspire, guide, and develop a diverse and multicultural team
  • Hands-on leader who leads by example and fosters the Four Seasons culture of warmth, collaboration, and continuous improvement
Job Responsibility
Job Responsibility
  • Oversees all Front Office operations, including Reception, Concierge, TSC, Guest Experience, and Bell teams
  • Responsible for staff training, scheduling, and performance development
  • Works closely with the Sales and Catering departments to manage guest arrivals, departures, and billing arrangements
  • Ensures room blocks are accurately allocated and discrepancies are promptly resolved
  • Reviews daily arrivals to guarantee personalized handling of VIPs, returning guests, and group bookings
  • Enhances guest interaction by personally welcoming and bidding farewell to guests
  • Proactively connects with guests in hotel outlets during breakfast, lunch, or dinner
  • Ensures financial and credit compliance
  • Reviews and approves paid-outs, rebates, petty cash, and direct billings
  • Audits cashier transactions at the end of each shift
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • 5 days work week
  • Fulltime
Read More
Arrow Right

Resort Assistant Manager

The Four Seasons Resort Hualalai is looking for a Resort Assistant Manager. Cand...
Location
Location
United States of America , Kailua-Kona, Hawaii
Salary
Salary:
73000.00 - 76000.00 USD / Year
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Successful candidate must possess legal work authorization in United States
  • Previous Luxury Resort Supervisory experience preferred
Job Responsibility
Job Responsibility
  • Manages the staff at the Front Desk
  • Interviews, trains and schedules the staff
  • Conducts Performance Evaluations and disciplines staff when needed
  • Coordinates arrivals, departures and billing requirements with Sales and Catering Department
  • Blocks rooms for arrivals and ensures any discrepancies are resolved
  • Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
  • Assures that all financial and credit procedures are followed
  • Follows up on credit problems with Front Office Manager and/or Credit Manager
  • Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
  • Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
What we offer
What we offer
  • An on-site Physical Therapist
  • 24-hour access to Indoor and Outdoor Gym
  • Holiday, Vacation & Sick pay
  • Robust Benefit Plan
  • Company Match 401K Plan
  • Laundered Employee Uniform
  • Free employee meals prepared by the Four Seasons Culinary ‘Ohana
  • Complimentary stays at Four Seasons Worldwide
  • Training and Development Opportunities
  • Employee Recognition Programs
  • Fulltime
Read More
Arrow Right

Resort Assistant Manager

The Resort Assistant Manager oversees the Front Desk operations and acts as the ...
Location
Location
Bahamas , Paradise Island Nassau
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Manages the staff at the Front Desk
  • Interviews, trains and schedules the staff
  • Conducts Performance Evaluations and disciplines staff when needed
  • Coordinates arrivals, departures and billing requirements with Sales and Catering Department
  • Assures that all financial and credit procedures are followed
  • Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available
  • Resolves customer complaints from all areas of the hotel
  • Checks guest in and out in an efficient and friendly manner
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
  • Check Housekeeping and Laundry on availability of supplies
Job Responsibility
Job Responsibility
  • Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available
  • Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
  • Checks guest out of the hotel, preparing and explaining the bill
  • Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
  • Fulltime
Read More
Arrow Right

Assistant Manager, Resort Amenity Services

Location
Location
United States , Orlando
Salary
Salary:
Not provided
villatel.com Logo
Villatel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent required. Associate or bachelor’s degree in hospitality management, recreation, or related field preferred.
  • Previous experience in hospitality, recreation, waterpark operations, or guest services required. Supervisory or leadership experience preferred.
  • Strong leadership and interpersonal skills, with the ability to guide, motivate, and support a team in a fast-paced environment.
  • A genuine passion for hospitality and delivering exceptional guest experiences.
  • Excellent communication skills, with the ability to interact professionally with guests, team members, and leadership.
  • Strong problem-solving skills and the ability to make decisions quickly and effectively in a dynamic environment.
Job Responsibility
Job Responsibility
  • Oversee daily operations of all amenity spaces, including the waterpark, activities programming, and guest engagement areas, ensuring a safe, clean, and engaging environment for all guests.
  • Serve as the on-the-floor leader, maintaining strong visibility and presence while directing Amenity Team Members to ensure alignment with Villatel standards.
  • Provide leadership, direction, and support to team members, ensuring they are aligned, engaged, and delivering exceptional guest service.
  • Actively manage and adjust staffing deployment in real time based on guest flow, weather conditions, and operational needs.
  • Lead daily operational rhythm, including opening readiness, mid-day check-ins (Deep Dive), and closing procedures to ensure consistency and accountability.
  • Ensure all team members deliver exceptional hospitality aligned with the Villatel Experience Academy standards.
  • Act as the primary escalation point for guest concerns, resolving issues promptly, professionally, and with a guest-first mindset.
  • Proactively engage with guests to enhance their experience, identify opportunities, and create memorable moments.
  • Monitor guest feedback and communicate trends, wins, concerns, and opportunities to leadership.
  • Monitor all waterpark and amenity operations to ensure strict adherence to safety standards, policies, and emergency procedures.
  • Fulltime
Read More
Arrow Right

Overnight Resort Assistant Manager

The Overnight Resort Assistant Manager (RAM) is an essential member of the Front...
Location
Location
United States of America , Calistoga
Salary
Salary:
80000.00 - 85000.00 USD / Year
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of previous Rooms Division supervisory or management experience required
  • Experience in a luxury resort highly preferred
  • Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
  • Strong communication and interpersonal skills
  • Creates motivating work environment
  • Ability to multi-task in a high volume and demanding environment
  • Strong problem solving skills, ability to handle difficult situations and guests
  • Valid Driver’s License required and clean driving record
  • This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization
Job Responsibility
Job Responsibility
  • Manages the Guest Relations and Guest Service Agents. Interviews, trains and provides real time feedback. Conducts Performance evaluations and disciplines staff when needed. Create and monitor schedules of staff and assist in processing payroll
  • Assist Residence Manager with Residential requests to ensure satisfaction
  • Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures and discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Guests and Groups. Welcome and escort VIP guests
  • Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, petty cash disbursements and direct billings. Checks cashier’s work at the end of the shift to ensure all transactions are reconcile with proper approvals and endorsements
  • Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, assists customers in all inquiries in connect with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
  • Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, on the phone, via email and Chat Messenger
  • Checks guests in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
  • Utilizes a variety of computer systems to check guest in and out, run daily reports and select and block rooms for arriving guests
  • Works harmoniously and professionally with co-workers, guests, clients, vendors, etc
What we offer
What we offer
  • Competitive Salary & Benefits
  • Cigna medical and dental benefit options
  • 8 weeks of New Parental Leave Pay after 1 year of employment
  • Excellent Training and Development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • 401k Retirement Plans
  • Fulltime
Read More
Arrow Right