Resort ambassador Jobs

ERA Employment CIC

Location:
United Kingdom, Cleethorpes

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

To provide updated and current information to residents, visitors, businesses (including transport, visitor attractions, local services and activities) and act as an ambassador of the resort, via a range of channels including web, email, social media, telephony and face to face contact.

Job Responsibility:

Provide updated and current information to residents, visitors, businesses (including transport, visitor attractions, local services and activities) and act as an ambassador of the resort, via a range of channels including web, email, social media, telephony and face to face contact
Assist in the management of visitors to the resort of Cleethorpes, encouraging safe use of the resort’s beaches and open spaces
Encourage appreciation, enjoyment and safe use of the resort’s beaches, open spaces and facilities by residents and visitors by engaging with people
Offer advice and respond to service requests related to a wide range of community and environmental issues including local environmental protection, environmental crime and other matters affecting the street scene and amenities of our communities by linking in with other Council services
Act as the ears and eyes in the community by being a front facing service including walking, greeting, and talking with visitors in the resort
Keep information sources (website content, social media, materials etc) current and up to date
Promote events and activities in the resort in various ways, such as use of social media, leaflet distribution etc
Enable and empower residents, visitors and businesses to seek information and advice online as a way forward, promoting the use of the website and social media through signposting
Engage and consult with residents and visitors regarding their views about the borough, taking feedback on what interests people visiting the resort
Engage and provide relevant information on NEL to key industry sectors that require material and advice on the borough
Build and maintain effective relationships with local and regional businesses, partner organisations, residents, visitors and any other stakeholders
Maintain social media pages to allow easy access to information in a timely manner, directing and supporting customers with self-serve, via web chat, giving out links to online information via email
Proactively identify and provide information and advice to residents and visitors, signposting and referring to appropriate events and activities
Proactively engaging with visitors to the resort, for example, providing a ‘meet and greet’ for coach visitors
Support business processes linked to the corporate information systems e.g. finance systems
Collect and deposit payments for activities defined in Council procedures such as fishing permits, bait digging, use of slipway, hire of wheelchairs etc
Undertake such other duties as may be reasonably expected at this level

Requirements:

Demonstrates ability to communicate clearly both verbally and in writing
Conflict management
Effective use of ICT e.g. MS Office (Outlook, Word, Excel), databases, internet, social media, web chat
Building and maintaining relationships with various stakeholders
Delivery of a range of multi-channel information, advice and appropriate signposting
Planning and prioritising work
Ability to apply rules, procedures and techniques to undertake a range of tasks to deliver efficient customer services
Principles of efficient and effective customer service
Adaptable to change and new working practices
Council’s values framework and expected behaviours
Codes of practice and operating procedures both general and specialist e.g. data protection, confidentiality, information security
Principles of equality and diversity
Databases and industry database software
Aspects of Health and Safety e.g. risk assessments
Will have the ability to provide information, advice and guidance in accurate spoken English (as required under the Immigration Act 2016)
English and Maths skills to Level 2 or equivalent skills, knowledge and experience
Flexible to meet the needs of the service
Agile working
Lone Working
Flexibility to work outside of core hours

Nice to have:

Level 2 Information, Advice and Guidance qualification or equivalent
Customer Service qualification or equivalent skills, knowledge and experience

Additional Information:

Job Posted:
December 08, 2025

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Resort ambassador