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Robert Half Logo Robert Half · -

Resolutions Specialist

United States, Oklahoma City Employment contract 20.00 USD / Hour · Job Posted January 12, 2026
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Job Description

The Resolutions Specialist is responsible for reviewing and resolving overdue files in accordance with established policies and compliance standards. This role requires strong attention to detail, professional communication skills, and the ability to manage sensitive information while working cross-functionally with internal departments and external partners.

Job Responsibility

  • Review and resolve overdue files in a timely and accurate manner within established guidelines
  • Document contract and asset information in internal systems, including GPS locations, communications, and research findings
  • Research client status using approved contact methods and internal resources
  • Communicate with clients via phone and written correspondence (text, email, letters, etc.) to obtain information and resolve outstanding matters
  • Prepare files for the theft escalation process by completing required research and checklists, ensuring all steps are completed prior to handoff to the theft team
  • Partner with field locations and Corporate Security to resolve contracts and recover assets when applicable
  • Assign assets to approved vendors as needed
  • Support additional projects and administrative duties as assigned

Requirements

  • High school diploma or equivalent required
  • college coursework or degree preferred
  • 1+ year of experience in administrative support, operations, customer service, collections, or contract management preferred
  • Strong documentation and data entry skills with high attention to detail
  • Professional written and verbal communication skills
  • Ability to handle confidential information with discretion
  • Proficiency in Microsoft Office and internal database systems
  • Ability to work independently in a fast-paced, structured environment

What we offer

  • Excellent benefits upon conversion
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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