Resolutions Generalist Job at IKEA (Hyderabad)

Call Center Senior Resolutions Generalist

We are transforming how we meet our customers across all touchpoints to be seaml...

Location

United States , Baltimore, Maryland

Salary:

19.57 - 27.83 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Ability to understand customer needs and to offer relevant solutions that build customer satisfaction as well as to handle and de-escalate potential conflicts
Passion for meeting customers, connecting with them, and providing empathic solutions to their needs
Energized by providing great customer service and reaching individual as well as team goal
Enjoy working with technology that enable distance engagement in a remote fast-paced and future-oriented environment
High level of data/computer proficiency
Ability to communicate correctly, confidently, and clearly in local language(s) across channels
General knowledge of remote customer behavior across channels as well as of remote customer engagement
Strong customer focused mindset, thus steering conversation in a polite, friendly and trustworthy way
Strong customer service skills and ability to adapt communication depending on channel
Ability to work with others in a team and open to exchange of knowledge and insights

Job Responsibility

Deliver excellent experiences to customers and maximize the customer satisfaction by providing best possible solutions always with empathy, understanding of customer needs and strong will to create a better life at home for the customer
Provide qualitative customer support in all remote channels (phone, chat, mail, video, social), to secure a great customer experience, thus building trust in IKEA brand
Offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, in order to maximize customer satisfaction
Make use of conflict management techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention
Take responsibility to decide in which cases to go the extra mile, prioritizing customer experience while understanding cost consciousness
Contribute with input to set, and responsible for reaching, personal goals that align with and contribute to the unit, function and team goals
Actively seek information about the IKEA products and services to stay up to date with commercial priorities and activities thus maintaining ability to contribute to sales directly and indirectly
Provide feedback on improvement needs, thus contributing to all co-workers having the knowledge required to meet customer needs
Capture and share relevant customer insights to enable other parts of Ingka to improve the customer experience

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Co-worker Relations Specialist

As a person you are passionate about people and having a strong belief in indivi...

Location

South Korea , Gwangmyeong-Si, Gyeonggido

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in employee relations, including collective bargaining with labor union, advising on labor law and practices, disciplinary action and investigation
Required to hold the certificate of labor attorney
HR generalist/business partner knowledge
Relevant labour/benefits laws and legislations
Labour market intelligence and trends
Vulnerability/Risk assessment
Excellent ability in building relationships and having high levels of influence and personal impact
Ability to translate strategic goals into actions plans and implement
Excellent communication and negotiation skills
Excellent listener and networker

Job Responsibility

Lead and execute the overall labor and employee relations strategy across the retail organization to ensure stable and compliant employment practices
Establish and maintain an open and constructive dialogue with co-workers, labor unions, and employee representatives, including leading negotiations and consultations
Manage labor relations matters, including collective bargaining, union communications, and participation in negotiation meetings
Conduct investigations into alleged violations of company policies or local labor laws, and manage disciplinary processes in line with legal and company standards
Provide expert advice and guidance on labor law, employee relations, and conflict resolution to People & Culture Managers, Generalists, and leadership teams
Identify, assess, and proactively manage current and potential labor-related risks to protect the company as an employer
Ensure the implementation and ongoing compliance with global people policies, Code of Conduct, Employment Standards, and local labor laws across all retail units
Coach and support leaders and P&C teams in problem resolution, performance management, and preventive employee relations practices
Coordinate labor relations topics and enable cross-unit collaboration at market/country level

Fulltime

New

HR Generalist

We are looking for a dedicated HR Generalist to join our team on a contract basi...

Location

United States , Boston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in employee relations and conflict resolution
Strong knowledge of human resources administration and best practices
Familiarity with onboarding procedures and strategies
Expertise in administering employee benefits programs
Proficiency in using HRIS platforms for data management and reporting
Excellent communication and interpersonal skills
Ability to handle sensitive information with discretion
Knowledge of employment laws and regulations

Job Responsibility

Foster positive employee relations by addressing concerns, resolving conflicts, and promoting an inclusive work environment
Oversee onboarding processes to ensure new hires are seamlessly integrated into the organization
Administer employee benefits programs, including enrollment and addressing inquiries
Support HR administrative tasks such as maintaining accurate records and compliance with policies
Utilize HRIS platforms to manage data, generate reports, and streamline workflows
Collaborate with management to implement HR strategies and initiatives
Provide guidance to employees on HR policies, benefits, and procedures
Ensure compliance with employment laws and regulations in all HR activities
Assist with performance management and development initiatives
Serve as a point of contact for HR-related inquiries, ensuring timely responses

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

HR Generalist

We are looking for an experienced HR Generalist to join a dynamic non-profit tea...

Location

United States , Boston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in employee relations and conflict resolution
Strong knowledge of HR administration practices, including onboarding and benefits
Familiarity with HRIS systems and ability to use them effectively
Understanding of labor laws and compliance requirements
Excellent interpersonal and communication skills
Ability to handle sensitive information with discretion and professionalism
Strong organizational skills and attention to detail
Bachelor’s degree in Human Resources or a related field preferred

Job Responsibility

Handle employee relations matters, including conflict resolution and maintaining a positive workplace culture
Manage onboarding processes to ensure new hires have a seamless integration into the organization
Assist in administering employee benefits programs and addressing related inquiries
Support HR administrative functions, including maintaining employee records and documentation
Utilize HRIS systems to track employee data and generate reports
Ensure compliance with labor laws and organizational policies
Collaborate with management to develop and implement HR strategies
Provide guidance to employees on HR policies and procedures
Conduct training sessions to enhance employee knowledge in HR-related areas
Participate in recruitment activities to attract and retain top talent

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

HR Generalist

We are looking for an experienced HR Generalist to join our team on a contract b...

Location

United States , Denver

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a Human Resources Generalist role
Strong knowledge of employee relations practices and conflict resolution
Familiarity with onboarding procedures and best practices
Experience managing employee benefits programs
Proficiency in HRIS platforms and data management
Excellent organizational and multitasking abilities
Strong interpersonal and communication skills
Understanding of HR policies, labor laws, and compliance standards

Job Responsibility

Manage employee relations by addressing concerns, resolving conflicts, and fostering a positive workplace environment
Facilitate onboarding processes to ensure new employees have a seamless transition into the organization
Administer employee benefits programs, including enrollment, updates, and inquiries
Maintain and update HR information systems (HRIS) to ensure accurate and secure employee data
Support HR administrative tasks such as record-keeping, policy updates, and compliance checks
Provide guidance to employees and managers on HR policies and procedures
Collaborate with leadership to identify and address workforce needs
Assist in organizing training sessions and development programs focused on attention to detail
Conduct audits of HR processes to ensure compliance with legal and organizational standards
Generate reports and analytics to support HR decision-making processes

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Fulltime

HR Generalist

We are looking for a dedicated HR-Generalist or HR- Manager to join our team in ...

Location

United States , Milaca, MN

Salary:

120000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in human resources, preferably in a generalist role
Strong knowledge of employee relations practices and conflict resolution techniques
Proficiency in HR administration, including policy implementation and compliance
Experience in managing onboarding, training, and workforce development programs
Familiarity with benefits administration and the ability to address employee inquiries effectively
Proficient in using HRIS platforms to manage employee data and streamline processes
Excellent communication and interpersonal skills to build positive relationships across all levels of the organization
Solid understanding of labor laws and employment regulations to ensure compliance

Job Responsibility

Collaborate with plant leadership to deliver strategic guidance on human resources policies and workforce planning
Oversee all stages of the employee lifecycle, including recruitment, onboarding, training, development, retention, and exit processes
Ensure accurate tracking of attendance, timekeeping, and preparation of payroll
Implement and manage HR policies, procedures, and the employee handbook while staying compliant with labor and employment regulations
Address employee relations concerns, conduct thorough investigations, and facilitate conflict resolution
Support benefits administration and act as a resource for employees regarding benefit-related inquiries
Maintain and utilize HRIS systems to manage employee information and streamline HR processes
Provide training and development opportunities to staff to enhance skills and career growth
Monitor workplace conditions and address issues to maintain employee satisfaction and productivity

What we offer

full benefits
medical, vision, dental, and life and disability insurance
company 401(k) plan

Hr Generalist

We are looking for an experienced HR Generalist to join our team in Chantilly, V...

Location

United States , Chantilly

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in human resources
4-5 years of focused HR generalist work
Strong knowledge of employee relations and workplace conflict resolution
Proven ability to manage termination processes effectively and professionally
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
Excellent communication skills, both written and verbal
Ability to maintain confidentiality and handle sensitive information
Familiarity with HRIS systems and their functionality
Comprehensive understanding of employment laws and HR compliance standards

Job Responsibility

Manage employee relations, providing guidance and resolution to workplace issues
Conduct termination meetings with professionalism and sensitivity
Facilitate new employee orientations and oversee onboarding processes to ensure a seamless transition for employees
Administer leave of absence programs and workers’ compensation cases
Maintain compliance with employment laws and HR regulations
Support HR documentation and ensure accuracy within HRIS systems
Handle confidential information with discretion and integrity
Utilize Microsoft Office Suite to create reports, track data, and manage HR-related tasks
Assist in developing and implementing HR policies and procedures
Provide ongoing support for HR compliance and operational needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

HR Business Partner

We have a fantastic opportunity for a HR Business Partner to join the team on a ...

Location

United Kingdom

Salary:

60000.00 - 65000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience within a busy generalist HR role and managing complex casework
Experience in a regulated sector with strong Trade Union presence
Up to date knowledge of employment law, making commercial HR decisions and knowledge of Data Protection and Confidentiality
CIPD Level 7 qualified, Postgraduate level HR qualification or equivalent experience (5 years minimum)
Maintain an up-to-date knowledge and application of HR and employment changes
Set an example of positive personal integrity and professionalism, with positive, appropriate and effective communications and relationships at all levels
Ensure the ethos, values and positive culture of OneSchool Global are maintained

Job Responsibility

Work in positive proactive collaboration with campus sites and senior teams to support the management and resolution of employee relations matters
Deliver a full range of generalist HR services to allocated sites supporting all stages of the employment life cycle
Deliver the regional and global HR strategy, through planning, creation and implementation of projects as and when assigned
Engagement with campuses, through regular visits to the respective campus site, to develop close collaborative working with various stakeholders
In conjunction with the HR Policy Lead review and update HR Policy and procedure
Write and present information briefings / reports on a range of HR related topics as and when required
Manage a busy caseload of various complex casework and various HR related matters
Attend sites on a regular basis to support the resolution of various HR matters or to deliver face to face meetings and updates
Provide a comprehensive range of employee relations guidance, advice and support- grievance, disciplinary, absence, capability etc
Proactively and closely support the management and resolution of all employment and HR related matters, in accordance with policy and legislation requirements

What we offer

Competitive salary
Staff laptop
Free breakfast and lunches
On-site free parking
25 days annual leave plus statutory bank holidays
Workplace pension scheme
Staff Referral scheme
Supportive staff, and an involved community who are committed to improvement
Excellent premises and well-equipped office space providing a modern and technologically advanced environment
Dedicated and talented specialist employee who work together to continually build upon our high standards

Fulltime

Resolutions Generalist

IKEA

Location:
India , Hyderabad

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 05, 2026

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