Resolutions Administrator Job at Vox Consultants (West London)

Legal Assistant

We are looking for a dedicated and enthusiastic Legal Assistant to join our dyna...

Location

United Kingdom , Beckenham

Salary:

13.00 - 13.85 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

GCSE in Maths & English or equivalent
2-3 A-Levels or equivalent
excellent communication, administration, and organisational skills
proficiency in typing and good IT skills
ability to work well under pressure, both independently and as part of a team
strong attention to detail and accuracy

Job Responsibility

handle simple undisputed debt recovery and landlord & tenant cases under supervision
assist with disputed cases as directed
manage diary and post, including scanning incoming post and uploading documents to our case management system
prepare pdf and hardcopy bundles for hearings/trials
conduct legal research, gather evidence, and check accuracy of documents
draft legal documents such as s21/s8 notices and cost schedules
assist counsel at court hearings and trials by taking notes
communicate with clients and fee earners, addressing simple requests
maintain accurate time recording and assist with billing
write articles and blogs to promote our services

Parttime

Customer Service Co-ordinator

As a key support to the Customer Service Manager, you'll play an important role ...

Location

United Kingdom , Tunbridge Wells

Salary:

25000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous proven experience in a customer service or customer complaints role is essential for this position
Experience handling customer complaints and escalations/resolution management
Familiarity with CRM systems and strong IT skills
Strong administrative skills with attention to detail and organisational skills

Job Responsibility

Support the Customer Service Manager in the resolution of customer escalations and complex complaints
Maintain and update a centralised log/database of all customer complaints, ensuring accuracy and compliance
Provide regular and ad-hoc reports on complaints data, including trends, root causes, and resolution times
Take ownership of specific customer complaints and ensure resolution in a timely and satisfactory manner, aiming for first-contact resolution when possible
Liaise with internal teams to gather information and coordinate resolution of complaints
Ensure all interactions are handled professionally, empathetically, and in accordance with the company's Complaint/Escalation Policy
Contribute to the continuous improvement of customer service processes and policies based on customer feedback

Fulltime

Arbitration Assistant

Arbitration Assistant role supporting the smooth running of arbitration cases fo...

Location

United Kingdom , London

Salary:

26000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Good academic background
Strong IT skills (Microsoft Office Suite essential)
Excellent written and verbal communication skills
High attention to detail and strong organisational skills
Ability to prioritise, multitask, and work under pressure
Professional, confident, and courteous manner both in person and over the phone
Ability to work independently as well as part of a collaborative team

Job Responsibility

Managing and maintaining arbitration case files
Handling incoming correspondence and ensuring timely distribution to tribunals and boards
Setting up new cases and appeals, issuing procedural orders and letters
Formatting arbitration awards (ad hoc basis)
Maintaining spreadsheets and records of case activity
Responding to arbitration-related queries and directing parties to the correct rules
Answering telephone enquiries from arbitrators and parties regarding the progress of cases
Assisting the Arbitration Manager and General Counsel with general administrative duties

What we offer

Pension scheme
Private healthcare (after probation)
Season ticket loan (post-probation)
25 days' holiday + bank holidays
Volunteer leave (up to 2 days per year, post-probation)
Opportunity to participate in specialist training and distance learning programmes

Fulltime

Deputy Director of Construction Claims

The Honolulu Authority for Rapid Transportation (HART) is seeking a Deputy Direc...

Location

United States , Honolulu

Salary:

109700.00 - 175000.00 USD / Year

Honolulu

Expiration Date

Until further notice

Requirements

Hold a Bachelor's degree and a Juris Doctor (JD) degree from an accredited college or university
Possess at least 10 years of experience in litigation, contract administration, or construction claims, including experience with procurement, contract law, and complex state and federal court proceedings
Have proven ability to supervise staff effectively
Demonstrate strong skills in contract drafting, negotiation, and dispute resolution
Candidates must meet the health and physical condition standards necessary to perform the essential duties of this position effectively

Job Responsibility

Advise HART senior management on procurement protests, construction claims, utility agreements, third-party agreements, and insurance risk management
Participate in top-level management meetings to develop strategies and goals
Develop, review, and update policies and procedures related to construction claims and third-party agreements
Oversee and coordinate the overall Construction Claims Program, ensuring timely resolution of disputes
Utilize knowledge of Hawaii's Public Procurement Code to analyze and draft responses to bid protests and assist in preparing briefs for hearings at the Department of Commerce and Consumer Affairs
Collaborate with HART departments to identify escalating issues and disputed change orders, providing advice to prevent or support future claims
Perform cost and schedule analyses for mediation or court proceedings, working with experts on technical issues such as delays and economic damages
Manage interactions with insurance companies, requiring knowledge of surety policies, and coordinate with legal counsel on claims proceedings including depositions, motions, and document reviews
Prepare for mediation, dispute resolution boards, and court proceedings by drafting high-level documents and strategies
Conduct forensic reviews of project documentation for elevated claims and ensure compliance with Federal Transit Administration requirements

What we offer

Medical, prescription drug, vision, dental, and life insurance plans
Generous vacation and sick leave, earning up to 21 days per year
13 paid holidays annually (14 days during election year)
Retirement plan contributions through the Employees' Retirement System (ERS)
Deferred compensation options to invest pre-tax income for retirement
Flexible spending accounts for health and dependent care expenses
Pre-tax transportation benefits, including TheBus and vanpool options
Access to confidential counseling services through the Employee Assistance Program (EAP)
Additional perks include training opportunities and employer-funded Holo Card for eligible employees to use on public transit
Eligibility for the public Service Loan Forgiveness (PSLF) program, supporting employees dedicated to public service

Fulltime

Housing Assistant

Temporary Customer Care Advisors role for 2-3 months, ideal for someone confiden...

Location

United Kingdom , Livingston

Salary:

13.88 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a customer service role
Strong communication and interpersonal skills
Ability to remain calm and solution-focused under pressure
Comfortable managing challenging conversations and conflict resolution
Excellent organisational skills and attention to detail
Proficiency in using IT systems and databases

Job Responsibility

Act as first point of contact for housing-related enquiries via phone, email, and in person
Handle difficult calls and sensitive situations with tact, patience, and professionalism
Support tenants with housing applications, tenancy issues, and general advice
Maintain accurate records and update housing systems
Liaise with internal teams and external agencies to resolve issues efficiently
Promote a positive and supportive environment for all service users

What we offer

Weekly paid
Be part of a supportive and dedicated team
Make a real impact in people's lives
Inclusive and values-driven workplace

Parttime

IT Epic Applications Manager- Professional Billing and Claims

Responsible for the planning, development, implementation, and operation of appl...

Location

United States

Salary:

63.45 - 95.20 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent knowledge in Computer Science, Business Administration, or related field
3 years of experience in information systems, solution design, systems development, implementation, and installation within a complex environment
1 year of management experience in project management and managing multi-discipline work teams
Experience with systems design and development from business requirements analysis through day-to-day management, and advanced project management skills
Knowledge of effective best practice in information systems operations, regulations, and guidelines
Skills and demonstrated experience in establishing excellent working relationships and partnering with various teams
Strong communication skills and the ability to communicate effectively with all levels of employees
Epic Resolute Professional Billing Administration and Epic Resolute Professional Billing Claims and Remittance Administration certifications, or another Epic Revenue Cycle certification

Job Responsibility

Responsible for the planning, development, implementation, and operation of applications within application scope which includes documenting and evaluating current systems, recommending, and justifying improved systems, contributing to priorities for system implementation, staffing resources, and developing the conceptual design for each improved application
Ensures that applications are designed and interfaced in a manner, which satisfies the users of the systems, and that all information is maintained, accessible, and integrated to satisfy both providers and users. Serves as the primary contract for operational leadership in the corresponding application areas
Responsible for executing and providing the results and conclusions of all phases of system applications, as defined by the long-range systems plan and the conceptual design, are accomplished according to established time frames. Communicates accordingly with various users, committees, and affiliates related to system plans, designs, and project status
Consults with users to identity, evaluate and formulate strategies to deal with opportunities for improvement in applications. Manages and provides support for changes/enhancements ensuring proper analysis, testing, change management and user input processes are followed
Assists with the management of hardware, software and/or consultant contracts and service agreements. Establishes and maintains vendor relationships
Leads multiple projects in all aspects of information systems lifecycle (information planning, business requirements definition, implementation, productions support)
Oversees the development, execution, administration, and evaluation of information systems processes and mechanisms to support the mission, vision, values, and strategic initiatives
Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale
Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

IT Epic Applications Manager- Professional Billing and Claims

Responsible for the planning, development, implementation, and operation of appl...

Location

United States

Salary:

63.45 - 95.20 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent knowledge in Computer Science, Business Administration, or related field
3 years of experience in information systems, solution design, systems development, implementation, and installation within a complex environment
1 year of management experience in project management and managing multi-discipline work teams
Experience with systems design and development from business requirements analysis through day-to-day management, and advanced project management skills
Knowledge of effective best practice in information systems operations, regulations, and guidelines
Skills and demonstrated experience in establishing excellent working relationships and partnering with various teams
Strong communication skills and the ability to communicate effectively with all levels of employees
Epic Resolute Professional Billing Administration and Epic Resolute Professional Billing Claims and Remittance Administration certifications, or another Epic Revenue Cycle certification

Job Responsibility

Responsible for the planning, development, implementation, and operation of applications within application scope which includes documenting and evaluating current systems, recommending, and justifying improved systems, contributing to priorities for system implementation, staffing resources, and developing the conceptual design for each improved application
Ensures that applications are designed and interfaced in a manner, which satisfies the users of the systems, and that all information is maintained, accessible, and integrated to satisfy both providers and users. Serves as the primary contract for operational leadership in the corresponding application areas
Responsible for executing and providing the results and conclusions of all phases of system applications, as defined by the long-range systems plan and the conceptual design, are accomplished according to established time frames. Communicates accordingly with various users, committees, and affiliates related to system plans, designs, and project status
Consults with users to identity, evaluate and formulate strategies to deal with opportunities for improvement in applications. Manages and provides support for changes/enhancements ensuring proper analysis, testing, change management and user input processes are followed
Assists with the management of hardware, software and/or consultant contracts and service agreements. Establishes and maintains vendor relationships
Leads multiple projects in all aspects of information systems lifecycle (information planning, business requirements definition, implementation, productions support)
Oversees the development, execution, administration, and evaluation of information systems processes and mechanisms to support the mission, vision, values, and strategic initiatives
Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale
Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

IT Epic Applications Manager- Professional Billing and Claims

Responsible for the planning, development, implementation, and operation of appl...

Location

United States

Salary:

63.45 - 95.20 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent knowledge in Computer Science, Business Administration, or related field
3 years of experience in information systems, solution design, systems development, implementation, and installation within a complex environment
1 year of management experience in project management and managing multi-discipline work teams
Experience with systems design and development from business requirements analysis through day-to-day management
Advanced project management skills
Knowledge of effective best practice in information systems operations, regulations, and guidelines
Skills and demonstrated experience in establishing excellent working relationships and partnering with various teams
Strong communication skills and the ability to communicate effectively with all levels of employees
Epic Resolute Professional Billing Administration and Epic Resolute Professional Billing Claims and Remittance Administration certifications, or another Epic Revenue Cycle certification

Job Responsibility

Responsible for the planning, development, implementation, and operation of applications within application scope
Ensures that applications are designed and interfaced in a manner, which satisfies the users of the systems
Serves as the primary contract for operational leadership in the corresponding application areas
Responsible for executing and providing the results and conclusions of all phases of system applications
Consults with users to identity, evaluate and formulate strategies to deal with opportunities for improvement in applications
Manages and provides support for changes/enhancements
Assists with the management of hardware, software and/or consultant contracts and service agreements
Leads multiple projects in all aspects of information systems lifecycle
Oversees the development, execution, administration, and evaluation of information systems processes and mechanisms to support the mission, vision, values, and strategic initiatives
Performs human resources responsibilities for staff

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Resolutions Administrator

Vox Consultants

Location:
United Kingdom , West London

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Legal Assistant

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Resolutions Administrator

Vox Consultants

Location:United Kingdom , West London

Category:Office Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Resolutions Administrator

Legal Assistant

Customer Service Co-ordinator

Arbitration Assistant

Deputy Director of Construction Claims

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IT Epic Applications Manager- Professional Billing and Claims

IT Epic Applications Manager- Professional Billing and Claims

IT Epic Applications Manager- Professional Billing and Claims

Location:
United Kingdom , West London

Category:
Office Administration

Contract Type:
Not provided

Job Posted:
March 05, 2026