Resolution Specialist Job at Vodafone (Tirane)

Tax Resolution Specialist

We are seeking a highly skilled and experienced Tax Resolution Specialist to joi...

Location

United States , Gaithersburg

Salary:

60000.00 - 120000.00 USD / Year

Lanigan Ryan

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting, Finance, or related field
Minimum of 5 years of relevant experience in tax resolution or controversy
Knowledge of the IRS collection process and common tax issues faced by individuals and businesses
Familiarity with IRS e-Services and other relevant online tax systems
Excellent communication and negotiation skills

Job Responsibility

Review and respond to IRS and state tax notices
Develop strategies for resolving tax disputes, including negotiating payment plans, offers in compromise, and penalty abatements
Conduct in-depth research using resources such as IRS publications, tax code, and court rulings
Analyze and interpret complex tax laws and regulations
Represent clients during tax audits and appeals
Collaborate with other team members to ensure comprehensive client service
Complete interest or penalty calculations
Maintain a strong knowledge of federal and state tax laws and regulations

What we offer

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Long-term disability insurance
Paid time off
Parental leave
Professional development assistance

Fulltime

Dispute Resolution Specialist

Join a movement in which everyone can win. We started a movement in which everyo...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

Tertiary qualifications and/or equivalent industry experience (CIO, FOS or AFCA)
Proven background in Customer Service, Complaints Handling and Dispute Resolution
Proven experience in conflict resolution and strong problem solving abilities
A Customer-focused approach and someone who enjoys critical thinking
Demonstrated experience in dispute resolution, including communication and management of complaint cases to external groups and governing bodies.
A Strong ability to multi-task and work under time constraints to meet deadlines with excellent attention to detail and accuracy.
Strong verbal & written communication skills - ability to draft detailed, logical and comprehensive findings to external dispute bodies.
A passion for Afterpay!

Job Responsibility

Investigate, manage and resolve escalated and complex customer and merchant disputes, in accordance with the complaints policy.
Provide support to the Customer Service team for escalated complaints, where first and second level resolution team members have not been able to resolve.
Provide input into Afterpay's Internal Dispute Resolution (IDR) responses to resolve complaints
Prepare detailed, logical and well explained External Dispute Resolution (EDR) responses to AFCA, other dispute resolution bodies and consumer advocacy groups
Prepare reporting for stakeholders on complaint volumes, complaint categories and insights for both internal and external dispute resolution.
Analyse complaint data, report on trends to the business, and make recommendations to improve processes.
Manage multiple dispute cases simultaneously and in an efficient manner
Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved.

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Payment Resolution Specialist

Manually process payments and electronically process Electronic Data Interface (...

Location

United States , Seattle

Salary:

26.58 - 33.73 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Working knowledge of third-party payer explanation of benefits
working knowledge of health care billing process
understanding of CPT-4 and ICD-9 coding
working knowledge of the coordination of benefits
excellent verbal and written communication skills
proficiency and accuracy in operating a 10-key and a PC including spreadsheet software
strong customer service skills
ability to audit effectively
strong analytical and problem solving skills
ability to work with minimum supervision

Job Responsibility

Manually process payments and electronically process Electronic Data Interface (EDI) payment files to billing platforms
Resolve payments that are rejected from electronic posting files
Balance and reconcile posting to payment batches and to deposit
Credit balance resolution through audit and analysis
Communication with patients, third party payers, coworkers, via phone, and written correspondence to resolve unidentified payments, explanation of benefits and credit balances
Prepare bank deposit by encoding and balancing checks, classing funds to appropriate general ledger and deposit categories
Process satellite clinic deposit paperwork, class by location enter into cashbook validate receipts and collate
Open and sort mail and lockbox items, batch preparation, validate checks, compile for manual posting
Scanning, including preparation

What we offer

Competitive starting wages (DOE) and training to grow within the company
Paid holidays, vacation and sick time
Medical/Dental/Vision Insurance plans
Flexible health spending accounts: DCFSA and FSA
Health Savings Account - (HSA) for use with the high deductible health plan
Short and long term disability programs
Employer paid life insurance
401a and 403b retirement programs
Tuition Assistance for career growth and development
Bright Horizons programs for additional support with children, pets, dependent adults, and household needs

Fulltime

Disputes/Chargeback Resolution Specialist

We’re Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help s...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

A Disputes Subject Matter Expert with demonstrable experience working in a regulated, financial services environment
A strong analytical mindset and ability to identify key trends and improvement opportunities
An exceptionally organised individual capable of establishing clear priorities and developing detailed activity schedules within a fast-paced and dynamic environment
A highly effective communicator possessing excellent relationship management skills, fostering effective interaction and collaboration with key stakeholders
A deep understanding of dispute management tools

Job Responsibility

Lead the end-to-end resolution of complex disputes, including representments, pre-arbitrations, and arbitration submissions, while ensuring full compliance with regulatory requirements and card-scheme rules
Serve as the primary subject matter expert and escalation point for high-risk, sensitive, or unresolved cases requiring advanced judgment and expertise
Conduct deep investigative analysis of transactions, fraud patterns, merchant behaviors, and systemic dispute drivers to strengthen fraud prevention and operational controls
Partner cross-functionally with Product, Engineering, Risk, and Customer Support teams to enhance workflows, improve dispute accuracy, and elevate the customer journey
Support leadership by contributing to process documentation, operational playbooks, and performance metrics that drive quality, consistency, and efficiency, and may also involve providing mentorship and training to junior dispute officers
Develop or support training materials for front-line customer service teams to ensure proper dispute intake and clear, accurate guidance for cardholders
Handle escalated verbal and written cardholder complaints, offering clear, transparent, and compliant explanations of the dispute process, regulatory requirements, and outcomes

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Family Solicitor

An award-winning legal practice based in London is seeking an experienced Family...

Location

United Kingdom , London

Salary:

55000.00 - 70000.00 GBP / Year

Brandon James

Expiration Date

Until further notice

Requirements

At least 3 years’ post-qualification experience with strong exposure to child abduction and/or modern family law, including surrogacy and parental orders
Experience with the Hague Convention, wardship, and international jurisdictional issues
Membership of specialist panels such as Resolution or the Law Society Children Panel would be advantageous
Excellent communication and analytical skills
Ability to manage complex, sensitive cases independently

Job Responsibility

Manage your own caseload of intricate family law matters, particularly those involving cross-border child abduction and modern family structures
Represent parents, carers, and guardians, often in urgent or high-conflict situations
Provide strategic legal advice throughout proceedings
Work closely with colleagues at all levels
Contribute to legal developments within the practice
Ensure the highest standards of client care
Play a part in influencing future legal practice in evolving areas

What we offer

Competitive salary
Permanent role within a leading London-based legal team
High-quality and high-profile casework
Excellent career development and progression support
Inclusive, forward-thinking working culture

Fulltime

Customer Resolutions Specialist

This position is responsible for ensuring Eversource customers enjoy a top-tier ...

Location

United States , Windsor

Salary:

72090.00 - 80100.00 USD / Year

EVERSOURCE

Expiration Date

Until further notice

Requirements

Minimum of six (6) years in a contact center environment
One (1) year of prior experience in the Eversource Customer Service Center is required
A High School Diploma is required
Thorough knowledge of Call Center applications to include C2/CACS
Understanding of IVR prompts, self-service options and the Eversource Website
Well versed with Residential, Business and Credit Customer Service policies and procedures
Microsoft Office proficiency, including Word, Excel, PowerPoint, and Outlook
Requires advanced verbal, written, interpersonal, and negotiating skills

Job Responsibility

Delivers high quality service to Eversource customers
Delivers consistent extraordinary resolution and support for high-touch customer care situations
Handles escalated calls from customers, often involving complex and challenging situations
Answers internal and external customer requests, inquiries, and complaints regarding service, billing and accounting matters
Conducts frequent follow up throughout the issue resolution process
Provides direction and guidance to lead customers to self-service tools
Initiates service on new accounts, reconnections and disconnections, and transfer of billing responsibility
Reviews customer records, billing and error reports and returned bills
Works collaboratively with Leadership to analyze escalation trends
Achieves and exceeds all individual and department key performance targets

What we offer

Option to participate in a performance-based Work from Home program

Fulltime

Call Center Knowledge Management Specialist

In this unique role, you will be collaborating with many partners within the bus...

Location

United States , Baltimore

Salary:

56778.00 - 82328.25 USD / Year

IKEA

Expiration Date

Until further notice

Requirements

Minimum of High School diploma, GED, or equivalent education
Minimum 3 years of experience working with communication
Minimum 2 years in Learning & Development platform/software implementation and utilization
Experience presenting and leading in front of local management and global partners
Strong consultation and communication skills, especially in written and verbal presentation
Strong stakeholder management skills
Experience working in a call center in a role that disseminates information internally to ensure all members of the team have accurate information
Worked with customers to understand their information in connection to omnichannel shopping experiences
Ability to write information in a customer-facing way
Passionate about understanding customer behavior and needs, and designing a unique remote experience that exceeds customer expectations

Job Responsibility

Ensure local translation of knowledge content, assuring cultural relevance, in order to secure accessible knowledge for customers and co-workers
Maximize potential and quality of natural language self-serve tools (i.e. Chatbot) to improve effectiveness and quality of service delivered
Provide the country Call Center team with internal specific communications, e.g. newsletters, local business plan, in order to ensure involvement and engagement among local co-workers
Identify the learning needs for co-workers, together with Quality Specialists, in order to enable continuous learning and development
Ensure, in collaboration with People & Culture, and Resolutions and Sales Specialists, local learning design as well as planning and coordinating learning deliveries, in order to enable qualitative and efficient trainings
Ensure collaboration with group Customer Knowledge Specialists and country Leadership & Competence to secure that local knowledge base is relevant
Review knowledge additions from Sales/Resolutions Specialists in order to secure knowledge standards are followed, leveraging and rewording relevant inputs for use in customer-facing knowledge sources

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Resolutions Specialist

The Resolutions Specialist is responsible for reviewing and resolving overdue fi...

Location

United States , Oklahoma City

Salary:

20.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
college coursework or degree preferred
1+ year of experience in administrative support, operations, customer service, collections, or contract management preferred
Strong documentation and data entry skills with high attention to detail
Professional written and verbal communication skills
Ability to handle confidential information with discretion
Proficiency in Microsoft Office and internal database systems
Ability to work independently in a fast-paced, structured environment

Job Responsibility

Review and resolve overdue files in a timely and accurate manner within established guidelines
Document contract and asset information in internal systems, including GPS locations, communications, and research findings
Research client status using approved contact methods and internal resources
Communicate with clients via phone and written correspondence (text, email, letters, etc.) to obtain information and resolve outstanding matters
Prepare files for the theft escalation process by completing required research and checklists, ensuring all steps are completed prior to handoff to the theft team
Partner with field locations and Corporate Security to resolve contracts and recover assets when applicable
Assign assets to approved vendors as needed
Support additional projects and administrative duties as assigned

What we offer

Excellent benefits upon conversion
medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Resolution Specialist

Vodafone

Location:
Albania , Tirane

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 21, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Resolution Specialist

Tax Resolution Specialist

Dispute Resolution Specialist

Payment Resolution Specialist

Disputes/Chargeback Resolution Specialist

Family Solicitor

Customer Resolutions Specialist

Call Center Knowledge Management Specialist

Resolutions Specialist

Resolution Specialist

Vodafone

Location:Albania , Tirane

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 21, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Resolution Specialist

Tax Resolution Specialist

Dispute Resolution Specialist

Payment Resolution Specialist

Disputes/Chargeback Resolution Specialist

Family Solicitor

Customer Resolutions Specialist

Call Center Knowledge Management Specialist

Resolutions Specialist

Location:
Albania , Tirane

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
January 21, 2026