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Vodafone Logo Vodafone · Customer Service

Resolution Specialist

Albania, Tirane · Job Posted January 21, 2026
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Job Description

We are seeking a Resolution Specialist who follows efficiently mobile and fixed complaints of the customers within the time foreseen in the procedure. Managing customer complaints with the final goal of achieving an excellent service and customer experience with Vodafone

Job Responsibility

  • Follow up and deliver resolution on customer complaints
  • Achievement of KPIs and compliance with related procedures
  • Deliver a proactive investigation with the aim to improve customer experience
  • Improve and simplify customer facing processes aiming to deliver the best customer experience
  • Deliver the best communication with the customer
  • Responsible to follow customer complaints end to end till the issue is resolved
  • Maximum accuracy on reimbursement application on customer profile. 0 error rate
  • Collaborate with other teams having in focus the improvement of customer experience

Requirements

  • Understanding of the internal operations of the Company
  • Customer focus and orientation and preferred experience in customer related roles
  • Knowledge on company products and services
  • Analytical thinking and willing to embrace changes in flow and processes
  • Innovative and problem-solving capabilities
  • Bachelor’s degree in a related field
  • Minimum of 1-year experience in similar position

What we offer

  • All Necessary Devices
  • Health & Life Insurance
  • Additional Compensation Based on Performance
  • Private Pension
Vodafone - All Job Offers

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