Resolution Lead

Are you a natural people person who enjoys hunting down information and solving a problem? Things can’t go well all the time. But how you put it right and learn - that’s key. So, the work our Resolution Leads do is a priority for us. In this role, you’ll get to work with customers one-on-one as well as with colleagues from across the business. When you’re working on complaint cases, you’ll have the authority to investigate, make decisions and get things sorted to make a difference for our customers. You’ll also have exposure to senior people as well as important corporate and regulatory projects, equipping you with knowledge and skills for your future career progression.