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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Resolution Field Agent

United Kingdom, Hastings 130.00 - 150.00 GBP / Day · Job Posted June 09, 2026
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Job Description

As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.

Job Responsibility

  • Carry out field visits to both residential and commercial properties on behalf of our clients
  • Discussing and resolving utility accounts
  • Reconnecting customers with our clients and their services
  • Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
  • Collecting accurate utility meter readings

Requirements

  • Full UK driving licence
  • Access to own vehicle with business insurance
  • ULEZ-compliant vehicle (required when working within London ULEZ zones)
  • Clean DBS check
  • Healthy credit history
  • CCJs considered in adverse circumstances where repayment arrangements are in place
  • Strong organisational, negotiation, and case-management skills
  • Ability to communicate professionally and effectively with customers and clients
  • Ability to work independently while following company policies, procedures, and objectives
  • Ability to identify and manage disputes in line with company procedures
  • Open to coaching and feedback to continuously improve performance

What we offer

  • Flexible working – minimum 2 Weekdays per week, 8 hours per day
  • Flexible start times
  • Monday to Friday or Saturdays (subject to client business hours)
  • Guaranteed daily rate
  • Full training and continuous support
  • Opportunities to progress and explore different roles within the business
  • UK-wide opportunities (work allocated within pre-agreed postcode areas)
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  • Reconnecting customers with our clients and their services
  • Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
  • Collecting accurate utility meter readings
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What we offer
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  • Ability to work independently while following company policies, procedures, and objectives
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  • Collecting accurate utility meter readings
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  • Monday to Friday or Saturdays (subject to client business hours)
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  • Access to own vehicle with business insurance
  • ULEZ-compliant vehicle (required when working within London ULEZ zones)
  • Clean DBS check
  • Healthy credit history
  • CCJs considered in adverse circumstances where repayment arrangements are in place
  • Strong organisational, negotiation, and case-management skills
  • Ability to communicate professionally and effectively with customers and clients
  • Ability to work independently while following company policies, procedures, and objectives
  • Ability to identify and manage disputes in line with company procedures
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  • Carry out field visits to both residential and commercial properties on behalf of our clients
  • Discussing and resolving utility accounts
  • Reconnecting customers with our clients and their services
  • Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
  • Collecting accurate utility meter readings
What we offer
What we offer
  • Flexible working – minimum 2 Weekdays per week, 8 hours per day
  • Flexible start times
  • Monday to Friday or Saturdays (subject to client business hours)
  • Guaranteed daily rate
  • Full training and continuous support
  • Opportunities to progress and explore different roles within the business
  • UK-wide opportunities (work allocated within pre-agreed postcode areas)
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Arrow Right
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Expiration Date
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Flip Icon
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  • Access to own vehicle with business insurance
  • ULEZ-compliant vehicle (required when working within London ULEZ zones)
  • Clean DBS check
  • Healthy credit history
  • CCJs considered in adverse circumstances where repayment arrangements are in place
  • Strong organisational, negotiation, and case-management skills
  • Ability to communicate professionally and effectively with customers and clients
  • Ability to work independently while following company policies, procedures, and objectives
  • Ability to identify and manage disputes in line with company procedures
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  • Discussing and resolving utility accounts
  • Reconnecting customers with our clients and their services
  • Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
  • Collecting accurate utility meter readings
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  • Monday to Friday or Saturdays (subject to client business hours)
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