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Resolution Field Agent

United Kingdom, Dumfries 20.00 GBP / Hour · Job Posted June 09, 2026
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Job Description

As a Resolution Field Agent, you will carry out face-to-face visits to residential and commercial properties on behalf of our utility-sector clients. The role focuses on customer engagement, welfare checks, and resolving utility-related issues in a professional, empathetic, and compliant manner. This is a flexible, ad-hoc, self-employed role ideal for individuals seeking work that fits around their lifestyle while delivering meaningful, customer-focused outcomes.

Job Responsibility

  • Visit residential and commercial properties within allocated postcode areas
  • Discuss utility arrears, payment plans, and meter exchanges with customers
  • Conduct welfare visits for pay-as-you-go gas and electricity customers
  • Plan, organise, and prioritise workload in line with client SLAs
  • Communicate clearly, professionally, and empathetically with customers and clients
  • Proactively work towards performance targets
  • Identify, manage, and resolve disputes in line with agreed procedures
  • Remain receptive to coaching and feedback to improve performance

Requirements

  • Full UK driving licence and access to a vehicle (essential)
  • Customer-focused with a professional and empathetic approach
  • Confident, driven, and adaptable
  • Strong organisational and time-management skills
  • Excellent verbal communication skills
  • IT proficient

What we offer

  • Minimum of 1 day per week, with opportunities for additional ad-hoc work
  • 8-hour working day
  • Flexible start times: 8am / 9am / 10am
  • Monday to Friday and/or Saturdays (subject to client operating hours)
  • UK-wide work available, allocated within pre-agreed postcode areas
  • Opportunities to progress and explore other roles within the business
  • Full training that develops valuable, transferable skills
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