Resolution Field Agent Job at 360 Resourcing Solutions (Llandrindod Wells)

Resolution Field Agent

360 Resourcing Solutions

Location:
United Kingdom , Llandrindod Wells

Category:
Customer Service

Contract Type:
Not provided

Salary:

20.00 - 25.00 GBP / Hour

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Job Description:

As a Resolution Field Agent, you will carry out face-to-face visits to residential and commercial properties on behalf of our utility-sector clients. The role focuses on customer engagement, welfare checks, and resolving utility-related issues in a professional, empathetic, and compliant manner. This is a flexible, ad-hoc, self-employed role ideal for individuals seeking work that fits around their lifestyle while delivering meaningful, customer-focused outcomes.

Job Responsibility:

Visit residential and commercial properties within allocated postcode areas
Discuss utility arrears, payment plans, and meter exchanges with customers
Conduct welfare visits for pay-as-you-go gas and electricity customers
Plan, organise, and prioritise workload in line with client SLAs
Communicate clearly, professionally, and empathetically with customers and clients
Proactively work towards performance targets
Identify, manage, and resolve disputes in line with agreed procedures
Remain receptive to coaching and feedback to improve performance

Requirements:

Full UK driving licence and access to a vehicle (essential)
Customer-focused with a professional and empathetic approach
Confident, driven, and adaptable
Strong organisational and time-management skills
Excellent verbal communication skills
IT proficient
Successfully pass Disclosure and Barring Service (DBS) clearance and County Court Judgment (CCJ) checks

What we offer:

Flexible working offers the freedom to tailor your schedule around your lifestyle while earning additional income
This role provides variety, autonomy, and the opportunity to deploy your skills across diverse locations in a rewarding field-based environment
Opportunities to progress and explore other roles within the business
Full training that develops valuable, transferable skills and helps unlock your full potential

Additional Information:

Job Posted:
February 13, 2026

Employment Type:

Parttime

Work Type:

On-site work

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