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Resolution Field Agent

United Kingdom, Stranraer 20.00 - 25.00 GBP / Hour · Job Posted June 29, 2026
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Job Description

As a Resolution Field Agent, you will carry out face-to-face visits to residential and commercial properties on behalf of our utility-sector clients. The role focuses on customer engagement, welfare checks, and resolving utility-related issues in a professional, empathetic, and compliant manner. This is a flexible, ad-hoc, self-employed role ideal for individuals seeking work that fits around their lifestyle while delivering meaningful, customer-focused outcomes.

Job Responsibility

  • Visit residential and commercial properties within allocated postcode areas
  • Discuss utility arrears, payment plans, and meter exchanges with customers
  • Conduct welfare visits for pay-as-you-go gas and electricity customers
  • Plan, organise, and prioritise workload in line with client SLAs
  • Communicate clearly, professionally, and empathetically with customers and clients
  • Proactively work towards performance targets
  • Identify, manage, and resolve disputes in line with agreed procedures
  • Remain receptive to coaching and feedback to improve performance

Requirements

  • Full UK driving licence and access to a vehicle (essential)
  • Customer-focused with a professional and empathetic approach
  • Confident, driven, and adaptable
  • Strong organisational and time-management skills
  • Excellent verbal communication skills
  • IT proficient
  • You must be located within 20 to 30 miles of the job location advertised
  • Successfully pass Disclosure and Barring Service (DBS) clearance and County Court Judgment (CCJ) checks
  • Comply with the Data Protection Act regarding confidentiality, security, and disclosure of personal data
  • Adhere to Marston Group Information Security Management System (ISMS) policies and procedures
  • Report any suspected data breaches, security incidents, or weaknesses immediately
  • Actively reduce the risk of theft, fraud, or misuse of company systems
  • Remain vigilant to information security threats and minimise the risk of human error
  • Review and evaluate work activities to ensure compliance with security responsibilities
  • Always adhere to all company policies and procedures
  • Comply with Health & Safety responsibilities
  • Carry out any additional duties reasonably expected within the scope of the role
  • Notify the Company of any changes to personal circumstances that may impact suitability for the role

What we offer

  • Flexible working
  • Minimum of 4 hours per week, with opportunities for additional ad-hoc work
  • 4 to 8 hour working day
  • Flexible start times: 8am / 9am / 10am
  • Monday to Friday and/or Saturdays (subject to client operating hours)
  • UK-wide work available, allocated within pre-agreed postcode areas
  • Opportunities to progress and explore other roles within the business
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  • Healthy credit history
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  • Discussing and resolving utility accounts
  • Reconnecting customers with our clients and their services
  • Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
  • Collecting accurate utility meter readings
What we offer
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  • Flexible working – minimum 2 Weekdays per week, 8 hours per day
  • Flexible start times
  • Monday to Friday or Saturdays (subject to client business hours)
  • Guaranteed daily rate
  • Full training and continuous support
  • Opportunities to progress and explore different roles within the business
  • UK-wide opportunities (work allocated within pre-agreed postcode areas)
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Salary
Salary:
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jobs.360resourcing.co.uk Logo
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Expiration Date
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Flip Icon
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Requirements
  • Full UK driving licence
  • Access to own vehicle with business insurance
  • ULEZ-compliant vehicle (required when working within London ULEZ zones)
  • Clean DBS check
  • Healthy credit history
  • CCJs considered in adverse circumstances where repayment arrangements are in place
  • Strong organisational, negotiation, and case-management skills
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  • Ability to work independently while following company policies, procedures, and objectives
  • Ability to identify and manage disputes in line with company procedures
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  • Discussing and resolving utility accounts
  • Reconnecting customers with our clients and their services
  • Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
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