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Resolution Field Agent

United Kingdom, Aberystwyth 20.00 - 25.00 GBP / Hour · Job Posted February 20, 2026
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Job Description

As a Resolution Field Agent, you will carry out face-to-face visits to residential and commercial properties on behalf of our utility-sector clients. The role focuses on customer engagement, welfare checks, and resolving utility-related issues in a professional, empathetic, and compliant manner. This is a flexible, ad-hoc, self-employed role ideal for individuals seeking work that fits around their lifestyle while delivering meaningful, customer-focused outcomes.

Job Responsibility

  • Visit residential and commercial properties within allocated postcode areas
  • Discuss utility arrears, payment plans, and meter exchanges with customers
  • Conduct welfare visits for pay-as-you-go gas and electricity customers
  • Plan, organise, and prioritise workload in line with client SLAs
  • Communicate clearly, professionally, and empathetically with customers and clients
  • Proactively work towards performance targets
  • Identify, manage, and resolve disputes in line with agreed procedures
  • Remain receptive to coaching and feedback to improve performance

Requirements

  • Full UK driving licence and access to a vehicle (essential)
  • Customer-focused with a professional and empathetic approach
  • Confident, driven, and adaptable
  • Strong organisational and time-management skills
  • Excellent verbal communication skills
  • IT proficient

What we offer

  • Flexible working offers the freedom to tailor your schedule around your lifestyle while earning additional income
  • This role provides variety, autonomy, and the opportunity to deploy your skills across diverse locations in a rewarding field-based environment
  • Opportunities to progress and explore other roles within the business
  • Full training that develops valuable, transferable skills and helps unlock your full potential
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  • Conduct welfare visits for pay-as-you-go gas and electricity customers
  • Plan, organise, and prioritise workload in line with client SLAs
  • Communicate clearly, professionally, and empathetically with customers and clients
  • Proactively work towards performance targets
  • Identify, manage, and resolve disputes in line with agreed procedures
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  • Healthy credit history
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