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The Group Head of Resilience Risk is responsible for establishing, embedding, and maintaining a robust Group-wide resilience risk framework encompassing operational resilience, business continuity, incident and crisis management, and third-party and supply chain resilience. The role provides independent second-line oversight and challenge to ensure that the Group can prevent, adapt to, respond to, recover, and learn from disruption, maintaining continuity of services that are critical to customers, markets, and regulators.
Job Responsibility:
Develop, implement, and maintain a Group‑wide resilience risk framework covering operational resilience, business continuity, incident/crisis management, and third‑party resilience
Ensure the framework aligns with regulatory expectations (PRA, FCA, GFSC), defines clear governance and roles, embeds customer outcome considerations, and supports proportional adoption across entities
Conduct baseline assessments, identify gaps, set uplift priorities, and deliver training and guidance to strengthen resilience capabilities
Lead the design, implementation, and maintenance of Group incident and crisis management approaches, including roles, processes, simulations, and lessons learned integration
Provide independent oversight, challenge, and assurance of resilience activities, including service mapping, scenario testing, response planning, and third‑party resilience
Perform risk assessments, thematic reviews, and deep dives to identify vulnerabilities and recommend improvements
Work with Technology and Information Security Risk to ensure aligned oversight of cyber and technology recovery capabilities
Support Group and entity readiness for regulatory milestones and evolving resilience standards
Produce clear, timely reporting and insights for senior committees and executives, escalating emerging risks or deficiencies where required
Maintain awareness of regulatory developments, trends, and best practice to ensure the framework remains fit for purpose
Build and lead a high‑performing Group Resilience Risk team and contribute to a high‑performance culture across ERM
Partner with stakeholders to embed resilience risk in strategic and transformation initiatives and promote a customer‑centric, proactive risk culture
Champion preparedness, adaptability, continuous improvement, and strong risk culture across the Group
Requirements:
Strong expertise in operational resilience, business continuity, crisis management, and third‑party risk management within regulated financial services
In‑depth knowledge of PRA, FCA, and GFSC resilience regulations and related guidance
Proven experience designing and embedding resilience or risk frameworks across multiple entities or jurisdictions
Demonstrated experience providing independent oversight, challenge, and assurance activities, including thematic reviews
Strong stakeholder management and influencing skills with credibility at senior/executive levels
Ability to interpret complex information and produce clear, insight‑driven risk reporting
Sound judgement balancing regulatory, customer, operational, and commercial considerations
Experience in insurance, lending or wider financial services (advantageous)
Professional risk qualifications (e.g., IRM) and knowledge of cyber/technology resilience (advantageous)
Degree or equivalent experience
Collaborative, engaging, constructive, and pragmatic approach, demonstrating integrity, resilience, and a commitment to continuous improvement
Nice to have:
Experience in insurance, lending or wider financial services
Professional risk qualifications (e.g., IRM) and knowledge of cyber/technology resilience
What we offer:
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service