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Resilience and Emergency Planning Manager

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Thames Water

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Location:
United Kingdom

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Category:

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Contract Type:
Not provided

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Salary:

65000.00 - 80000.00 GBP / Year

Job Description:

As the Resilience and Emergency Planning Manager, your role is to help the company understand both its internal and external risks, as well as how these risks could affect business operations and customer service. You will be tasked with creating clear and cost-effective plans and strategies to address these risks, ensuring the business can respond proactively and consistently strengthen approaches. You will work with stakeholders to enhance Thames Water's reputation as a professional, resilient, and prepared organisation. You will be responsible for building and maintaining strong relationships with both internal and external stakeholders, supporting effective risk management and mitigation according to regulatory requirements (such as SEMD) and internal resilience standards.

Job Responsibility:

  • Serve as the primary operational liaison for relationships with the Department for Environment, Food & Rural Affairs (DEFRA), Environment Agency (EA), and Drinking Water Inspectorate (DWI) concerning business resilience
  • Oversee the performance management and professional development of the Business Resilience team in accordance with the competency framework
  • Maintain comprehensive and auditable risk logs that support business resilience, mitigation planning, and implementation across Thames Water, including compliance with the Civil Contingencies Act, SEMD regulations, CPNI, and related requirements
  • Develop and coordinate plans in advance of major external events that could impact business resilience, continuity, or incident response
  • Ensure robust business continuity plans are established and maintained across all functions in alignment with strategic policies
  • Establish and manage internal business resilience policies, plans, procedures, and guidelines, reflecting changes in external regulatory standards and maintaining adherence to business quality, compliance, and regulatory measures

Requirements:

  • Ability to communicate complex legislation and language into user-friendly guidance and updates
  • Strong communication skills, both verbal and written
  • Computer literate
  • with ability to use new systems with training
  • Well-developed analytical and critical thinking skills
  • Strong decision-making skills, in a risk-based environment
  • Excellent relationship management and leadership skills
  • Excellent coaching skills and a track record of development of teams
  • Background & understanding in utilities operations is preferable

Nice to have:

Background & understanding in utilities operations is preferable

What we offer:
  • Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
  • Car Allowance
  • Performance-related pay plan directly linked to company performance measures and targets
  • Generous Pension Scheme through AON
  • Private Medical Health Care
  • Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance

Additional Information:

Job Posted:
April 02, 2026

Expiration:
April 08, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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