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As the Resilience and Emergency Planning Manager, your role is to help the company understand both its internal and external risks, as well as how these risks could affect business operations and customer service. You will be tasked with creating clear and cost-effective plans and strategies to address these risks, ensuring the business can respond proactively and consistently strengthen approaches. You will work with stakeholders to enhance Thames Water's reputation as a professional, resilient, and prepared organisation. You will be responsible for building and maintaining strong relationships with both internal and external stakeholders, supporting effective risk management and mitigation according to regulatory requirements (such as SEMD) and internal resilience standards.
Job Responsibility:
Serve as the primary operational liaison for relationships with the Department for Environment, Food & Rural Affairs (DEFRA), Environment Agency (EA), and Drinking Water Inspectorate (DWI) concerning business resilience
Oversee the performance management and professional development of the Business Resilience team in accordance with the competency framework
Maintain comprehensive and auditable risk logs that support business resilience, mitigation planning, and implementation across Thames Water, including compliance with the Civil Contingencies Act, SEMD regulations, CPNI, and related requirements
Develop and coordinate plans in advance of major external events that could impact business resilience, continuity, or incident response
Ensure robust business continuity plans are established and maintained across all functions in alignment with strategic policies
Establish and manage internal business resilience policies, plans, procedures, and guidelines, reflecting changes in external regulatory standards and maintaining adherence to business quality, compliance, and regulatory measures
Requirements:
Ability to communicate complex legislation and language into user-friendly guidance and updates
Strong communication skills, both verbal and written
Computer literate
with ability to use new systems with training
Well-developed analytical and critical thinking skills
Strong decision-making skills, in a risk-based environment
Excellent relationship management and leadership skills
Excellent coaching skills and a track record of development of teams
Background & understanding in utilities operations is preferable
Nice to have:
Background & understanding in utilities operations is preferable
What we offer:
Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
Car Allowance
Performance-related pay plan directly linked to company performance measures and targets
Generous Pension Scheme through AON
Private Medical Health Care
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance