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The Residual Balances Cashier is responsible for the proactive identification, investigation, resolution and closure of residual client ledger balances across the Ampa Group with it's core responsibility being the delivery of a high-quality, compliant, and efficient residual balances service to group, in accordance with the Solicitors Accounts Rules (SAR) and firm policies. The role plays a critical part in reducing aged balances, whilst driving compliance with SRA Accounts Rules, with a particular focus on rule 2.5 (SAR), and Rule B6 of the Law Society of Scotland (LSS). Supporting revenue maximisation by working closely with Revenue Controllers, Cashiers, Credit Control, Operations Managers and legal teams to drive timely resolution of aged and orphaned balances. This is a specialist role requiring strong technical cashiering knowledge, revenue-control discipline, and the confidence to challenge and influence stakeholders across the business. Our cashiering function operates in a unique 3 team structure with the central team at its core and the outward focused cashiering teams handling the day-to-day ledger management. The Residual Balances Legal Cashier should foster a can-do attitude in terms of supporting, change management and transformation in the aged balances area.
Job Responsibility
Deliver robust end to end processes focused on the management of residual balances across client ledgers for all Group entities
Identify aged, dormant and orphaned balances arising from closed or inactive matters
Investigate root causes for the holding of balances
Progress balances through to resolution
Bring an engaged, commercially aware approach, applying strong financial hygiene when working with stakeholders to help reduce WIP, debt and cash lock up
Work alongside Revenue Controllers to ensure residual balances are addressed as part of broader matter lifecycle management
Monitor trends and identify systemic issues contributing to residual balances
Act as the primary point of contact for fee earners and legal support teams on residual balance queries
Proactively chase outstanding information and decisions
Build strong working relationships with the following teams/individuals: Legal cashiers, Revenue Controllers, Credit Control, Finance Systems, Compliance / COFA
Act as subject matter expert within your team
Deliver excellent customer service and support to both business operations and the wider legal teams
Ensure all activity complies with SRA Accounts Rules, Law Society of Scotland Rules, Internal residual balance and write off policies, Firm approval matrices and audit requirements
Support COFA assurance through accurate documentation and audit trails
Support the group in ensuring client money is not held longer than necessary
Produce regular MI on residual balances
Contribute to continuous improvement initiatives
Support process improvements across billing, matter closure, and cashiering workflows
Work with the Head of Finance Operations on the delivery of existing and new systems
Maintain compliance with Solicitors Accounts Rules and internal policies
Maintain up-to-date knowledge of regulatory requirements
Requirements
Proven experience in a similar role within a law firm
Strong knowledge of the Solicitors Accounts Rules
Nice to have
Proven experience in delivering continuous improvement
Experience of working with Aderant/Creditforce
Proficiency in financial software and Microsoft Office Suite
Strong Analytical and problem-solving skills
Excellent communication and interpersonal skills
The ability to build strong relationships and influence internal and external stakeholders