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Assists the Capitol Place General Manager in directing the efficient operation of the Capitol Place residential complex. Performs assigned duties related to the management and maintenance of the Capitol Place building facilities, resident accommodations, and terms of occupancy. Assists in establishing and developing personnel, administrative, and maintenance standards. Assists in the preparation, review and analysis of financial statements and budgets. Performs the duties of the General Manager in his absence. Ensures safety of residents, guests and employees by holding safety training classes and maintaining the building security system and procedures. Review and approve incident reports.
Job Responsibility:
Assists the Capitol Place General Manager in directing the efficient operation of the Capitol Place residential complex
Performs assigned duties related to the management and maintenance of the Capitol Place building facilities, resident accommodations, and terms of occupancy
Assists in establishing and developing personnel, administrative, and maintenance standards
Assists in the preparation, review and analysis of financial statements and budgets
Performs the duties of the General Manager in his absence
Ensures safety of residents, guests and employees by holding safety training classes and maintaining the building security system and procedures
Review and approve incident reports
Provides luxury, first class, personal customer service to all Capitol Place owners and residents: Bell services, Room service deliveries, Concierge “like” services
Maintain order, enforce all Capitol Place rules, regulations, and policies, and insure the observance of applicable laws
Patrol all lobbies, corridors, public restrooms, and other areas to detect violations
Investigate disturbances, complaints, and accidents
Confer with management
Interview guests and employees
Warn or trespass violators
Caution careless persons
Render and obtain assistance for accident victims, and document information via incident reports
As a first responder to emergency situations, the Residential Specialist must be able to rapidly ascend multiple flights of stairs and assist emergency and law enforcement personnel as need
Requirements:
Prefer at least one (1) year experience in hospitality or condo security
Customer service background desired
Able to read, write, type, give and receive oral reports
Computer literate, type 25 wpm, report writing
Good human relations and leadership skills
The ability to effectively communicate over the telephone lines and portable equipment
Effectively and cordially communicate with management, residents, resident guests, visitors, employees and law enforcement authorities
Ability to lift and/or move a 75-lb. person in emergency situations
Team oriented and display a positive, service oriented attitude towards our residents, guests/visitors, employees and our company
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