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Residential Services Manager

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Four Seasons

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Location:
Mexico , La Ribera

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Residential Services Manager responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies. Along with assisting the Residential Leadership team with day to day administrative and operational duties of the division; including organization, daily labor reports, pre-arrival assistance and reconcile the work orders and billing process for any in-house service provided to homeowner.

Job Responsibility:

  • Ensure high-quality service and satisfaction for resort residents and long-term guests
  • Address resident inquiries, requests, and complaints promptly and professionally
  • Oversee housekeeping, maintenance, and security for residential accommodations
  • Ensure all residential areas are clean, well-maintained, and meet safety standards
  • Manage budgets for residential services, including maintenance, staffing, and amenities
  • Oversee billing, rental agreements, and financial transactions related to residential services

Requirements:

  • Fluency in both Spanish and English is required
  • Bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field (preferred)
  • 3–5 years of experience in hotel/resort operations, property management, or residential services
  • Proven experience in guest relations, concierge services, or facilities management is highly desirable
  • Previous leadership or managerial experience overseeing teams such as housekeeping, maintenance, and concierge
  • A minimum of 2 years of experience in luxury residences or a similar high-end environment is considered an asset
  • Proficiency in Opera System is required
  • Strong computer skills, with the ability to effectively operate property management and guest service systems
  • Excellent interpersonal and communication skills, with the ability to engage effectively with guests and team members
  • High level of cross-cultural sensitivity and a strong customer service orientation
  • A guest-centric mindset, with a deep understanding of the importance of personalized service and guest preferences
What we offer:
  • Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
  • Shuttle service from San Lucas and San Jose del Cabo to the resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • In-house training workshops for line and management employees
  • Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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