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Residential Services Coordinator

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Four Seasons

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Location:
Mexico , La Ribera

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Residential Services Coordinator responds to a wide range of homeowner requests by accurately identifying each resident’s needs and inquiries. The role provides personalized recommendations and thoughtful touches to ensure exceptional resident satisfaction while adhering to all Four Seasons policies and service standards. In addition, this position supports the Residential Leadership Team with the daily administrative and operational functions of the division.

Job Responsibility:

  • Coordinating and maintaining administrative organization within the department
  • Preparing and tracking daily labor reports and other operational documentation
  • Assisting with pre‑arrival processes, ensuring residences are fully prepared according to Four Seasons standards before homeowner or guest arrivals
  • Reconciling, reviewing, and following up on work orders and the billing process for any in‑house services provided to homeowners, ensuring accuracy and timely completion

Requirements:

  • Fluency in both Spanish and English is required
  • Bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field (preferred)
  • 1–3 years of experience in hotel/resort operations, property management, or residential services
  • Proven experience in guest relations, concierge services, or facilities management is highly desirable
  • A minimum of 2 years of experience in luxury residences or a similar high-end environment is considered an asset
  • Proficiency in Opera System is required
  • Strong computer skills, with the ability to effectively operate property management and guest service systems
  • Excellent interpersonal and communication skills, with the ability to engage effectively with guests and team members
  • High level of cross-cultural sensitivity and a strong customer service orientation
  • A guest-centric mindset, with a deep understanding of the importance of personalized service and guest preferences
What we offer:
  • Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
  • Shuttle service from San Lucas and San Jose del Cabo to the resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • In-house training workshops for line and management employees
  • Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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