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Residential Services Attendant

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Four Seasons

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Location:
United States of America , Naples

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Responsibility:

  • Provide a welcoming, professional, and discreet level of service to all residents and guests
  • Safely transport members and residents to and from designated locations while following all traffic laws and Four Seasons safety procedures
  • Communicate with residents regarding pickup times, destinations, preferences, and special service requests
  • Assist guests with luggage during arrival and departure, including delivering luggage to rooms, offering in-room orientation when needed, and retrieving luggage for departures
  • Make deliveries and pickups from residential units, including parcels, packages, amenities, and other guest needs
  • Maintain cleanliness, organization, and presentation of assigned vehicles, bell equipment, and storage areas
  • report any maintenance needs promptly
  • Greet all residents and guests passing through the lobby, offering assistance and anticipating needs
  • Handle all guest interactions with the highest level of hospitality, professionalism, and confidentiality
  • Perform errands for guests and the Residences that may require local travel off property
  • Restock Residential Assistant closets and supplies, particularly during overnight shifts
  • Deliver requested items such as newspapers, amenities, and other personalized needs during the overnight shift
  • Work harmoniously and professionally with concierge, valet, guest relations, and all Four Seasons colleagues
  • Maintain a high level of cleanliness in the lobby and luggage storage areas
  • Assist guests at the Concierge and Front Desk when needed
  • Support Door, Guest Relations, and Valet services during peak business levels or team member absences

Requirements:

  • High school education or equivalent experience
  • Ability to work in a fast-paced environment while maintaining strong attention to detail
  • Passion for hospitality and delivering exceptional guest service
  • Valid driver's license with a clean driving record
  • Fluency in reading, writing, and spoken English

Nice to have:

  • Knowledge of Naples and the surrounding area
  • Experience in guest services, professional driving, or luxury hospitality
What we offer:
  • Medical, Dental, Vision, and 401K with employer matching — all starting at 30 days
  • Time off plans starting on the day of hire
  • Opportunity to be part of a cohesive team in an inclusive work environment
  • Complimentary and discounted hotel stays around the world
  • Wellbeing and mental-health–focused company initiatives
  • Embracement and promotion of diversity in our workplace
  • Complimentary employee meals and beverages
  • Tuition reimbursement

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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