Residential Room Attendant Job at South Seas (Captiva)

Job Description

The Room Attendant is responsible for ensuring and maintaining the highest level of cleanliness and presentation in our Guest rooms, Villas and Residences.

Job Responsibility

Always comply with Timbers Company standards and regulations to encourage safe and efficient hotel operations
Practice safe work habits to ensure safety for guests, fellow associates, and self
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
Maintains Guestrooms, Villas, Homes of Distinction and Buildings to ensure a safe and clean experience for owners, guests, associates and vendors
Approach all encounters with guests and associates in a friendly, service-oriented manner
Complete daily assignment checklists and submit them to supervisor
Sets up cleaning caddies with supplies and prepares linen bags
Maintains transportation vans and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning process
Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping caddies and transportation van set-up
Thoroughly clean and restock the required number of units per shift
Removes all trash and dirty linen from Guestrooms, Villas and Homes of Distinction
Strips bed of all linens and remakes with fresh linens
Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies (e.g., hangers, extra blankets, extra pillows)
Cleans and wipes windows, doors, walls, closets, baseboards, fixtures, vents, ceiling fans and kitchen appliances in units per shift
Washes shower walls and tubs, cleans toilets and stall walls
Replaces towels, soaps and all bathroom amenities, ensures adequate supply for arriving guests
Vacuums and steams all hard floor areas, vacuums carpeted areas and attends to stains
Dusts and polishes all furniture in living room, dining room and patios, including fixtures, and wall hangings
Vacuums rooms, public areas, and hallways
Inspects door and window locks to ensure they are in working order and immediately alerts management to an unsecure or unsafe situation for the safety of guests and employees
Checks lights and remotes to ensure all are in working order
Handle items for lost and found according to resort standards
At the end of the shift, turn in all the keys in the key box and assignment sheets to the Housekeeping Office
Perform other tasks/jobs as assigned by the supervisor or manager

Requirements

High school diploma or equivalent preferred
Residences / Villas / Resort or related is preferred
Must have a valid driver’s license, motor vehicle background check will be completed
Must be able to convey information and ideas clearly
Must be able to communicate effectively with guests and associates
Must be able to evaluate and select among alternative courses of action quickly and accurately
Works well in stressful, high-pressure situations – fast paced environment
Must maintain composure and objectivity under pressure
Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests
Being able to work as a team is critical and available to work independently is essential as well
Must have excellent organizational and time management skills
Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment
Position requires you to be able to stand, walk, kneel, bend, twist and stoop for prolonged periods of time
Lifting requirements up to 40 lbs
Ability to scrub and scour surfaces, extending arms over head, bending, and stooping to perform deep cleaning tasks
Ability to push and/or pull equipment weighing up to 100 lbs
Must be able to work in a fast-paced environment
Must be able work in different types of weather sometimes extreme, including high temperatures and humidity

What we offer

Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4
Commuter and Company-paid Toll Programs

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Residential Room Attendant

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